9.0
SpotScore
Zendesk Chat Reviews in July 2026: User Ratings, Pros & Cons
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Zendesk Chat Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Chat is a total game-changer for businesses, providing a convenient way to engage with customers in real-time. Users appreciate features like chat allocation, profile picture customization, and easy chat management. The ability to handle multiple chats simultaneously and personalize responses enhances user experience. While occasional disconnections may ...Read more
Zendesk Chat pros and cons
Integrates well with other Zendesk products for customer support management.
Easy to use interface, allowing for efficient communication and chat management.
Real-time connection and communication with customers, facilitating prompt issue resolution.
Provides a range of useful features like chat hours, notifications, triggers, and automations.
Some challenges with integration, especially when accessing CRM software behind firewalls.
Lack of advanced capabilities like screen sharing for both agents and customers.
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Showing 121-125 out of 125
IE
Isaid E
01/24/19
"Excellent Cloud App for support and live chat"
What do you like best? The best thing about Zendesk is its integration with e-commerce platforms without the need to know programming languages. What do you dislike? I do not dislike the application at all, however, I would like it to have much more features for the same price. Recommendations to others considering the product: If you need a fast solution for your website and your customers, chose Zendesk chat, you'll get it really fast and installing it is very funny. What problems are you ...
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SN
Sandeep N
01/18/19
"Zendesk Chat - Great tool for answering customer queries and handling chats and for support. "
What do you like best? Its a Great tool for answering customer queries and handling chat and email for support. We have used this tool for Cricut company and it was a great tool to handle customer queries and issues about the product and software. What do you dislike? It used to get difficult to get support when we had outages. had to wait for team to get back and answer and fix issues in the product. Recommendations to others considering the product: Great tool overall. What problems are ...
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SK
Stefan K
01/17/19
"Enjoyable Experience"
What do you like best? Really easy to work with, easy to set up and cofigure What do you dislike? Not so much options to customize, I found it very limited Recommendations to others considering the product: Is an excellent value, try it What problems are you solving with the product? What benefits have you realized? Custommer Support
NC
Nathan C
01/17/19
"Complete and clean"
What do you like best? Filled all of my expectations, recommended What do you dislike? I have no major complains or objections to present Recommendations to others considering the product: First have a chat with their support to make sure What problems are you solving with the product? What benefits have you realized? A custommer support solution
AI
Administrator in Furniture
01/16/19
"Convenient and Easy to use"
What do you like best? This is very easy to use and allows us modern opportunity to interact with customers on their terms. Nice graphing and love the ability to directly chat a site visitor if wanted. Love all the features to see where your customers are located and what they are viewing on your website AND how many times they've visited your site. What do you dislike? Sometimes the program freezes or kicks you out for no reason. What problems are you solving with the product? What ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].