Zendesk Chat Reviews in July 2026: User Ratings, Pros & Cons

"Amazing service!"

What do you like best? This product flows so seamlessly and has rare slowdowns What do you dislike? It can be difficult to learn at first but then it’s great! What problems are you solving with the product? What benefits have you realized? Having customers ask a question and having a software that allows it to be answered quickly is so helpful!

"Intuitive and clean"

What do you like best? Very clean interface, shortcuts are easy to manage and create. Metrics are a nice feature. What do you dislike? Lack of customizable options visually. Also shortcuts could be more customizable as well. What problems are you solving with the product? What benefits have you realized? Very efficient, manages several chats at once easily.

"Intuitive and clean"

What do you like best? Very clean interface, shortcuts are easy to manage and create. Metrics are a nice feature. What do you dislike? Lack of customizable options visually. Also shortcuts could be more customizable as well. What problems are you solving with the product? What benefits have you realized? Very efficient, manages several chats at once easily.

"Zendesk Chat a friendly tool for support your customers"

What do you like best? I like it because it is a simple tool that allows us to easily help our clients with just a chat. Our support team is also much more efficient because using a keyboard is faster than a telephone call.Technically the application is simple for the user who contacts the support since it is only a chat but the support dashboard is very powerful and allows us to configure a lot of options, such as automatic response bots, look at statistics or check the system in real ...

"Zendesk Chat: My take on the helpdesk titan"

What do you like best? Zendesk chat is very easy to use. You just need to sign up, copy a piece of code onto your website and you're good to go. It has nice options wherein users can edit their own name, export a chat protocol and the widget can be moved around on the site. You can also add your operator's photo for a more personal chat experience. It also has an offline mode where you can be hidden when offline or be used as a data capture form. The console offers a range of useful ...

"Amazing admin experience"

What do you like best? Fast overall, really easy to use and customize What do you dislike? Not a lot of options to customize, sometimes you feel kind of boxed What problems are you solving with the product? What benefits have you realized? Live chat customer support

"Zendesk Chat works great"

What do you like best? You are able to see all ongoing chat. This is great for monitoring others work and viewing current ongoings. What do you dislike? It's easy to accidentally enter a chat that someone is already servicing. The chat feature for mobile devices does not follow the same sort of "do not disturb" time schedule that the main zendesk app has. What problems are you solving with the product? What benefits have you realized? We are helping people with their commute.

"Im very satisfied, but is not perfect (yet)"

What do you like best? A lot of versatility and easy to adapt to all platforms. Great app for Android and iOS What do you dislike? Not quite good customer support, slow someitmes Recommendations to others considering the product: Is the best I found yet is not perfect What problems are you solving with the product? What benefits have you realized? I have noticed an improvement in the communication with my customers

"A Terrific Addition to Zendesk"

What do you like best? The chat feature on Zendesk was a natural extension of customer care for the supplements company I worked for. The ability for a customer to visit our site and get a quicker response via chat than email or phone actually turned into a higher conversion of web traffic. What do you dislike? I can’t recall anything that I did not like from this program. What problems are you solving with the product? What benefits have you realized? The ability to convert web traffic to ...

"Best Chat Experience"

What do you like best? I have used this chat feature with a number of companies in order to get help from their support and have always had a seamless experience. What do you dislike? I have never really had issues with this product. Sometimes the chat can crash but thats very rare What problems are you solving with the product? What benefits have you realized? Help desk functions