Zapier Reviews in May 2025: User Ratings, Pros & Cons

Only a few weeks into using this…

Only a few weeks into using this product and already it's tied together our phones, contacts, CRM, invoices, dropbox into a bespoke system something that would have cost thousands in the usual way.

APIs for the rest of us

What do you like best? I love how easy Zapier makes connecting my apps and share data between them without needing a lot of technical expertise. What do you dislike? Setting up zaps can be a bit difficult. Understandable due to the potential complexity of the apps involved and desired outcomes. Recommendations to others considering the product Zapier's a great product that's always growing to include more apps and features. Their support is second to none. I'm willing to bet that just ...

Super Useful - The Possibilities Are Endless!

What do you like best? So easy to work with, and connects to almost every software we use. Honestly, Zapier is indispensable. What do you dislike? Not everyone on our team finds it easy to work with. A more accessible or drag-and-drop interface would be handy. Recommendations to others considering the product Definitely open an account and make a few zaps to try it out. If your zaps send messages/create tasks or content, I would recommend including some sort of "generated by zap" note so ...

Frequent problems integrating with…

Frequent problems integrating with google Sheets. Doesn't recognise data, non intuitive, and poor support. Avoid if you don't want to waste hours building unreliable workflow apps.

Couldn't run business without this…

Couldn't run business without this service, wonderful company and help.

Zapier makes me happier!

What do you like best? I love that when all else fails with a customization or integration, I know that Zapier has my back! I've been able to link different services in extremely customized ways. I have been able to slowly learn how to perform more complicated "zaps" as my time allows, and customer support has always been top notch, responding quickly and thoroughly. What do you dislike? Nothing comes to mind. My only problems have been with the users of the services that I have linked to ...

Slow and ineffective support.

I've been trying to get some responses from their support regarding a ZAP that i'm implementing between Intercom and Zendesk. Zapier support has been quite ineffective, they don't try to understand the issue (sometimes it's easier to say that it's not possible then actually try to help or solve the issue, additionally it's provided by email so you go back and forward and it's quite slow, they should create other channels like chat.

Opens up all kinds of possibilities to…

Opens up all kinds of possibilities to non-programmers. Some minor weaknesses but overall great product.

Zapier is a great solution!

What do you like best? I like that it will connect directly to my Facebook ads and deliver them seamlessly into my CRM system. What do you dislike? Some known CRMs will not connect to Zapier. We also create landing pages, but Instapage will not connect to Zapier either. Recommendations to others considering the product Make sure you're using a CRM system that is supported by the platform before using. With that said, Zapier has been slowly adding more CRMs that they connect with. What ...

Fantastic App for Connecting our Marketing ecosystem

What do you like best? It integrates with pretty much any software that I can think of. This allows all of our marketing tools to speak to each other seamlessly. What do you dislike? There can sometimes be delays while firing workflows. Recommendations to others considering the product If you have a small marketing stack with various disjointed apps, i highly recommend subscribing to this solution. It's cost-effective, and does wonders to connect your apps. What business problems are you ...