WP Engine Reviews in May 2025: User Ratings, Pros & Cons

We upgraded to premium 0

We upgraded to premium 0, and after the upgrade was complete wpenginee tried to charge over 68.000€ from our card, luckily we didn't have such amount on the card. When we have asked our account manager, but we don't get any clear answer about the wrong deduction. We also notice that wpenginee have without our approval included extra storage that cost over 4000€ per year, adding such a thing without our knowledge or approval is really not okay. Incredibly poor and non professional support ...

Fantastic customer support

Fantastic customer support

I got support from Cezar they are great…

I got support from Cezar and it really exemplified why I keep going back to wpengine He understood and diagnosed my problem quickly. He solved it quickly. They maintain strong backups and good performance. Really great hosting.

Excellent support and Service from WP Engine

The support and service at Trust pilot is A1. I have opened several support tickets recently and every time they are dealt with promptly and by providing a solution to my problems.

Their support is quick in responding…

Their support is quick in responding and helping me with my issue.

Dont give them your CC. They will take your money!

This used to be an awesome company with great support. However, we recently moved to a new provider (webflow) after at least 7 years with them. We asked to cancel the account for months and they continued to charge the card on file only to tell us we could not cancel even though multiple people had reached out about it. Terrible customer service. DO NOT GIVE THEM YOUR CC. So frustrating that after years of service and giving them thousands of dollars in hosting we were treated this way ...

Excellent Customer Support

Excellent customer service and support at all hours of the day and night.

A disappointing move to sub-standard AI support.

I would always have given WP Engine five stars and we have over 12 clients hosted on the platform (we're a digital agency). Sadly, like so many companies, WP Engine are moving to AI support which is still in it's infancy and rarely works. Since April 2024, our team has faced significant challenges in accessing human support; technically, it remains possible, but in practice, the support form crashes, necessitating a restart of the entire process. This inadequacy has compelled us to switch ...

Highly professional and excellent service

Delighted with the consistently high quality of support and the patience to guide me through a domain migration process. The team fixed all the issues and I would happily recommend them to my network. So much more efficient and better quality than GoDaddy.

Always top-notch support from their…

Always top-notch support from their team.