Willis Towers Watson Reviews in June 2026: User Ratings, Pros & Cons

Good job in the end

The people here are great.... but overworked / under resourced . I was becoming nervous about the progress of a time critical matter with nothing happening day after day. It was necessary to be quite a pain to get the case out of the inbox and in front of administrators . Once picked up the teams were great and I suspect jumped past some unnecessary internal processes to get the job done. Overall very happy with the support from staff , the company IMO needs to do more to resource and ...

Bad service and 6 months of misquotes..

6 months ago and 3 months ago I checked their site to get quotes fir my RSA pension. I completed and returned the forms 2 montths before my pension date....pension date came but no pension or correspondence from them....after almost daily calls...each taking nearly 40mins to speak to somebody...Im finally advised that they've emailled me. Check my emails...turns out the 6 quotes I'd obtained were all wrong and my pension is actually sigficantly lower.. .no explanation...no apology..its ...

Shockingly poor customer service

Shockingly poor customer service. Yes they use the covid excuse, but other pensions companies can deal with it so why can't WTW?

Lack of access

Everytime I try to access my pension information it does not recognise my valid password. I have requested new password 5 times and no response. I am concerned now due to bad reviews on here about getting my pension.

No customer service

I have been trying to access my pension information via WTW's website for deferred members. It will not recognise my login or pass word but when I ask for a new password via link nothing happens. I try account recovery (I have all the necessary information) but it says it needs my email without allowing my to input this information. I call their office listening to end less recorded messages about covid and people workimg from home. I leave my information for a callback within 1 working ...

No customer service

I have been trying to access my pension information via WTW's website for deferred members. It will not recognise my login or pass word but when I ask for a new password via link nothing happens. I try account recovery (I have all the necessary information) but it says it needs my email without allowing my to input this information. I call their office listening to end less recorded messages about covid and people workimg from home. I leave my information for a callback within 1 working ...

Massive delays and terrible service

Like so many others I would have given Zero stars if possible. I have been trying to get a pension and transfer quote since June 2020 and am still waiting.Why companies like GSK would choose to contract their pension administration services I struggle to understand. It reflects very badly when a 3rd party performs so badly.Terrible communication: inaccurate, inconsistent, often non-existent, entirely useless call centre, no escalation process for problems. Delays at every single step makes ...

Long wait

While it was a long wait on the phone 30 minutes to an hour a couple times and at first my emails weren't responded to, they have finally responded.My pension is now being processed and will start in March with retroactive pay for the time it was delayed due to a backlog.I'm relieved about that!

Long wait

While it was a long wait on the phone 30 minutes to an hour a couple times and at first my emails weren't responded to, they have finally responded.My pension is now being processed and will start in March with retroactive pay for the time it was delayed due to a backlog.I'm relieved about that!

Extremely poor service and frightening lack of professionalism

The poor service and lack of professionalism is the worst I ever experienced. I have been dealing with them since November to access my FCA pension and am suffering terrible customer service and worse a frightening lack of due diligence. They have sent me the same papers multiple times and have failed to send me the forms I need to complete after I asked for them multiple times. I have lodged a formal complaint with the company and will take up the issue with the FCA.