Willis Towers Watson Reviews in June 2026: User Ratings, Pros & Cons

Delays, obsfucation and downright dishonesty

I have been trying to draw down the 25% tax free element of my pension since August as, as of mid October, I still don't even have the forms to complete to do this. The company repeatedly asks for information you've already provided - and which is clearly and often prominently in the email trail - answers questions you haven't asked but doesn't answer the ones you have and sends forms for completion which they know are uneditable. They have refused to supply information about their ...

Delays, obsfucation and downright dishonesty

I have been trying to draw down the 25% tax free element of my pension since August as, as of mid October, I still don't even have the forms to complete to do this. The company repeatedly asks for information you've already provided - and which is clearly and often prominently in the email trail - answers questions you haven't asked but doesn't answer the ones you have and sends forms for completion which they know are uneditable. They have refused to supply information about their ...

Truly atrocious

Truly atrocious. I waited four months for a retirement quote, though was initially told it would be 10 to 15 days. I was then told that the SLA with my previous employer (Bank of America) was for an 8 week turnaround. When that passed they refused to provide a timeline, a complaint simply confirmed their ineptitude but still no action. I finally raised the issue to the pensions team at Bank of America which appears to have worked. Now I look forward to months of incompetence while I try and ...

Truly atrocious

Truly atrocious. I waited four months for a retirement quote, though was initially told it would be 10 to 15 days. I was then told that the SLA with my previous employer (Bank of America) was for an 8 week turnaround. When that passed they refused to provide a timeline, a complaint simply confirmed their ineptitude but still no action. I finally raised the issue to the pensions team at Bank of America which appears to have worked. Now I look forward to months of incompetence while I try and ...

Willis Towers Watson

I have telephoned them several times just for the initial form to start a claim and have been advised 3 times my case has been upgraded.This has been since June and nothing received, so I have sent a complaint to the Financial Ombudsman and advised the FCA.How did Bank of America think they were an appropriate Company rather than Aviva who they are blaming.

Willis Towers Watson

I have telephoned them several times just for the initial form to start a claim and have been advised 3 times my case has been upgraded.This has been since June and nothing received, so I have sent a complaint to the Financial Ombudsman and advised the FCA.How did Bank of America think they were an appropriate Company rather than Aviva who they are blaming.

Truly dreadful customer service

Truly dreadful customer service. Waited 3 weeks for a one word answer and the excuses they came up with for not releasing my pension funds were dreadful. If you have any choice at all please don't use them. Their behaviour is at best disingenuous.

Truly dreadful customer service

Truly dreadful customer service. Waited 3 weeks for a one word answer and the excuses they came up with for not releasing my pension funds were dreadful. If you have any choice at all please don't use them. Their behaviour is at best disingenuous.

Waste of space !!!

Waste of space !!!First of all their investment returns were poor those guys lost lots of money !!!Second the customer service is horrible they will find a million excuses for not moving my funds to another provider

Waste of space !!!

Waste of space !!!First of all their investment returns were poor those guys lost lots of money !!!Second the customer service is horrible they will find a million excuses for not moving my funds to another provider