Webtrends Optimize Reviews in August 2026: User Ratings, Pros & Cons

Simple to use platform and great support

What do you like best? The flexibility. The platform itself is easy to navigate and quick to learn the basics and the support they provided was excellent. But the best thing was how flexible they were with what we needed. Even though we wanted something a little different and not a ‘full service’ becasue we're not quite there yet, they were really good at carving out a plan that gives us exactly what we need at the moment and works for us financially too. What do you dislike? I’ve not ...

Proving very useful for us

What do you like best? The support that they offerd us was amazing. The product is easy to use and no features being added all the time What do you dislike? We had to integrate into a heatmap tool but it wans't hard enough to complete, once it was in place... all was well What problems are you solving with the product? What benefits have you realized? We have been running the tool for about a year now and we ahve seen some great success and improvement in sales.

Really helped me with my new site

What do you like best? The ease of use was great. We are fairly new to CRO and personalisation but we could get up and running fairly quickly, with a bit of help from the Webtrends Optimize team. We have run a few tests and have already started to see an improvement. They even gave us a few ideas which helped us no-end What do you dislike? Not a lot so far, we are still getting to grips with it but with the amount of support they offer I would be surprised to come too stuck What ...

Finally a product that exceeds our ROI expectations.

What do you like best? The platform delivers every time and its because the team take the time to truly understand and tailor to deliver the highest optimisation. What do you dislike? I have nothing that i dislike at this time. Recommendations to others considering the product: If you are considering a new web application, website of digital engagement optimisation, before you rip and replace see if Webtrends can deliver the optimisations you need and extend the life of your ...

Simple to use product

What do you like best? The simplicity of their UI made it so easy to use and we could pick it up and start testing in a heartbeat. Even as realtively inexperienced users, as we are. What do you dislike? Currently we have not found any reason to dislike it, or come up against any issues. Recommendations to others considering the product: The product is very simple to use and has loads of features included in the price What problems are you solving with the product? What ...

Top-tier testing tool!

What do you like best? There are a few things. The stats package that you find in the product is great, and I love what we've seen them release in the last month or two. The wysiwig tool is also really helpful for us - we can nip in and make a few changes to get messages out to people, or do some simple testing no problem. The price is also great. It's a little surprising for it to be where it is, given all the stuff they're offering, but I'm not one to complain 🙄 What do you ...

Incredibly easy to use even for 1st timers and fantastic support from the team

What do you like best? The ease both in the UI and the power of the platform to be able to clearly and easily navigate, build/create and report on any of the tests/targets you would like to run. The segmentation capabilities have also been a key feature for us including their geo-targeting ability down to longitude and latitude which has been incredibly useful following the opening of our new store. What do you dislike? Not being able to use Google tag manager was a little extra ...

They've been invaluable to helping us grow our website

What do you like best? The team have been absolutely stellar. We've had a few retail stores for many years, but being online is quite new to us. Not only have they helped iron out things we asked for, but the reviews they've done for our website helped show us things that we had no idea were even a problem. It really has been invaluable. Since working with them, over the last few months, we've seen our revenue triple, and it's been a much-needed revenue stream especially during the ...

Improvements in Conversions and Improvements in Development

What do you like best? For us using Webtrends - Optimize, is that the organisations is always willing to get involved in understanding our business and how we are able to use their experience with E-Commerce Websites to ensure that we get the best results out of the tests. It has allowed us to improve our development practises, so that we are able to measure the effect of making UX changes to our website, or introducing further functionality. What is more they have resource that can ...

Excellent product and service!!

What do you like best? The customer support our teams receive!! The product too is very rich in features and very intuitive for the teams using it. What do you dislike? There is nothing that I can think of that we dislike! What problems are you solving with the product? What benefits have you realized? Helping deliver incremental results for our clients.