Voizy

CRM

Voizy’s CRM integration centralizes customer data, allowing the AI voice agent to access and update profiles during interactions. This feature enhances personalization and streamlines customer relationship management by tracking communication history, preferences, and interactions, enabling businesses to deliver targeted, context-aware services and improve client retention.

Chat (Messaging)

Voizy supports Chat (Messaging) by combining voice and text communication channels. Users can seamlessly switch between spoken conversations and messaging, offering flexibility in interaction. This hybrid approach broadens accessibility and ensures continuous, natural engagement, enhancing customer convenience and satisfaction through versatile communication options.

Feedback Management

Feedback Management in Voizy automates the collection and analysis of customer opinions via voice or text interactions. The system captures real-time insights on service quality and user experience, helping businesses identify areas for improvement, monitor satisfaction, and make data-driven decisions to optimize products and customer support.

GDPR Compliance

Voizy prioritizes GDPR Compliance by implementing strict data protection protocols and privacy controls. It ensures secure handling, storage, and processing of personal information within voice interactions. This commitment safeguards user rights, maintains regulatory standards, and builds trust between businesses and customers in data-sensitive environments.

Speech to Text

Voizy’s Speech to Text feature accurately transcribes spoken language into written text in real time. This enables better data processing, record-keeping, and multi-channel communication. It improves accessibility and allows for effortless integration with other text-based systems, supporting a smooth flow of information across customer service platforms.