9.2
SpotScore
Userlike Reviews in July 2026: User Ratings, Pros & Cons
Empowering real-time chat for exceptional customer communication.
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Starts from $90 / Month when Billed Yearly, also offers free forever plan
Userlike Reviews & Ratings
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Spotsaas Editor’s POV
Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more
Userlike pros and cons
Simple and effective UI with many useful features that are easy to implement.
Quick and efficient setup process with a wide range of available features.
Easy memory retention of conversations for better customer service.
Good management of operators and their roles with clear tutorials.
Initial complexity for newcomers in activating and utilizing all features.
Some features can be overwhelming due to the richness of options.
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Showing 61-70 out of 462
FW
falling w
11/02/21
"nice addon for customer support"
What do you like best about Userlike? Getting in touch with my customer personally on a Low-threshold level. If there are any problems, I will be there. Once I have a full sample I will attempt to talk with the customer directly which will be successful as I will be able to contact them in advance, after a detailed inspection of the item. What do you dislike about Userlike? To be honest, I really like it. Maybe a few more customize options would be nice. You could go a little further and do ...
Read more
AU
Anonymous User
11/02/21
"Fünf Sterne Kommunikation"
What do you like best about Userlike? Die Software ermöglicht Direktkommunikation auf diversen Kanälen. Gute Bedienbarkeit. Sehr guter Support. What do you dislike about Userlike? Die Reihenfolge der Operatoren zur Annahme von Chats sollte steuerbar gemacht werden. Recommendations to others considering Userlike: try it What problems is Userlike solving and how is that benefiting you? Website-Chat
AU
Anonymous User
11/02/21
"Fünf Sterne Kommunikation"
What do you like best about Userlike? Die Software ermöglicht Direktkommunikation auf diversen Kanälen. Gute Bedienbarkeit. Sehr guter Support. What do you dislike about Userlike? Die Reihenfolge der Operatoren zur Annahme von Chats sollte steuerbar gemacht werden. Recommendations to others considering Userlike: try it What problems is Userlike solving and how is that benefiting you? Website-Chat
FW
falling w
11/02/21
"nice addon for customer support"
What do you like best about Userlike? Getting in touch with my customer personally on a Low-threshold level. If there are any problems, I will be there. Once I have a full sample I will attempt to talk with the customer directly which will be successful as I will be able to contact them in advance, after a detailed inspection of the item. What do you dislike about Userlike? To be honest, I really like it. Maybe a few more customize options would be nice. You could go a little further and do ...
Read more
AU
Anonymous User
10/30/21
"Very smart tool!"
What do you like best about Userlike? The manageability of the chat tool is amazing. What do you dislike about Userlike? The price for the "team' license is quite high. Recommendations to others considering Userlike: N/a What problems is Userlike solving and how is that benefiting you? Perfect tool when an interested potential customer like to get in touch with you.
AU
Anonymous User
10/30/21
"Very smart tool!"
What do you like best about Userlike? The manageability of the chat tool is amazing. What do you dislike about Userlike? The price for the "team' license is quite high. Recommendations to others considering Userlike: N/a What problems is Userlike solving and how is that benefiting you? Perfect tool when an interested potential customer like to get in touch with you.
AU
Anonymous User
10/26/21
"Wordpress plugin"
What do you like best about Userlike? Easy integration into our wordpress page What do you dislike about Userlike? We look for an easy solution for our art project - we would need 2 user to operate during our theatrical show, and we would need some solution for a group chat with the audience during the play, and I could not yet solved. Recommendations to others considering Userlike: I recommend it if you are looking for a straightforward WordPress embedding option. What problems is Userlike ...
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AU
Anonymous User
10/26/21
"Wordpress plugin"
What do you like best about Userlike? Easy integration into our wordpress page What do you dislike about Userlike? We look for an easy solution for our art project - we would need 2 user to operate during our theatrical show, and we would need some solution for a group chat with the audience during the play, and I could not yet solved. Recommendations to others considering Userlike: I recommend it if you are looking for a straightforward WordPress embedding option. What problems is Userlike ...
Read more
AU
Anonymous User
10/22/21
"nice"
What do you like best about Userlike? It has a very good interface, it is beautiful and pleasant What do you dislike about Userlike? difficulty finding my userlike secret... What problems is Userlike solving and how is that benefiting you? The benefits are having a live chatbot
AU
Anonymous User
10/22/21
"nice"
What do you like best about Userlike? It has a very good interface, it is beautiful and pleasant What do you dislike about Userlike? difficulty finding my userlike secret... What problems is Userlike solving and how is that benefiting you? The benefits are having a live chatbot
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