9.2
Spot Score
Empowering real-time chat for exceptional customer communication.
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Starts from $90/Month when Billed Yearly, also offers free forever plan
Userlike stands out for its user-friendly interface, making it easy to implement and navigate. Customers appreciate its array of features, especially the AI functionalities that streamline interactions. The tool's ability to store conversations is noted as valuable for customer service operations. While some users find the learning curve steep initially, the ...Read more
Simple and effective UI with many useful features that are easy to implement.
Quick and efficient setup process with a wide range of available features.
Easy memory retention of conversations for better customer service.
Good management of operators and their roles with clear tutorials.
Initial complexity for newcomers in activating and utilizing all features.
Some features can be overwhelming due to the richness of options.
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Showing 71-80 out of 462
LS
Lena S
10/13/21
"Wir sind allgemein zufrieden mit der Chat-Lösung von userlike"
What do you like best about Userlike? Einfach handling im User Backend Vielfältige Einstellungsmöglichkeiten Sprachauswahl DEUTSCHE SERVER! What do you dislike about Userlike? Es ist notwendig komplizierte Browsereinstellungen vorzunehmen, damit einem häufigen Timeout vorgebeugt wird, sehr komplex für den Leihen. What problems is Userlike solving and how is that benefiting you? Es gab das ein oder andere kleine technische Problem, aber die Ansprechpartner von userlike waren stets zur Stelle ...
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AU
Anonymous User
10/11/21
"Easy to use, more video tutorials appreciated"
What do you like best about Userlike? Messaging center, how work is rotated between colleagues. Userlike seems quite easy to integrate and adapt visually. What do you dislike about Userlike? Not sure if desktop app is available in Userlike. This would be nice. More video tutorials in the beginning would have given a better overview to me. Furthermore, in the trial version it is sometimes difficult to understand what functions are available and which are not according to your ...
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BS
Benjamin S
10/01/21
"Gut aber App für Handynutzung fehlt noch"
What do you like best about Userlike? Einfache Bedienung, übersichtliches Layout What do you dislike about Userlike? Keine App für Handynutzung verfügbar, Auf mobilgeräten schlecht nutzbar What problems is Userlike solving and how is that benefiting you? No Problems
AU
Anonymous User
09/17/21
"Looking promising"
What do you like best about Userlike? Easy implementation and set up, good user interface, powerful settings What do you dislike about Userlike? Pricing model is somehow not clear - what is part of the "free" package? Furthermore, the pricing is a bit too high for smaller companies. What problems is Userlike solving and how is that benefiting you? Direct communication with potential customers using distributed team members
AU
Anonymous User
08/31/21
"it's a good extension for customer service."
What do you like best about Userlike? The relegram bot function which can be chat with customer one to one. What do you dislike about Userlike? it's difficult to start the setting for beginner Recommendations to others considering Userlike: it's worth to try once What problems is Userlike solving and how is that benefiting you? Telegram one to one chat
AU
Anonymous User
08/19/21
"Lean and easy"
What do you like best about Userlike? Super Lean and a good Interface makes it easy to onboard and start. What do you dislike about Userlike? I have to register in additional tools to use several features. What problems is Userlike solving and how is that benefiting you? we manage questions which are upcoming in our sells-funnel. It's crucial to be tangible and fast in answering questions.
AU
Anonymous User
08/19/21
"Lean and easy"
What do you like best about Userlike? Super Lean and a good Interface makes it easy to onboard and start. What do you dislike about Userlike? I have to register in additional tools to use several features. What problems is Userlike solving and how is that benefiting you? we manage questions which are upcoming in our sells-funnel. It's crucial to be tangible and fast in answering questions.
AU
Anonymous User
07/21/21
"So far so good"
What do you like best about Userlike? There was little coding required and it pretty much worked out the box. EDIT: Having used the software for a little longer - I'm actually more positive about it. The integration with facebook is particularly useful at this is how I communicate with most of my clients and generate leads. It's made it a lot easier to keep track of different people who contact me. I still think the set up is a bit fiddly and getting the automated replies to work how you ...
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MP
Marcel P
07/13/21
"Intuitive and easy to use Chat Tool."
What do you like best about Userlike? The many options you can use to change the look of your chat What do you dislike about Userlike? The Price is debatable and you should consider, if it's worth for your company or usage. What problems is Userlike solving and how is that benefiting you? We use Userike as a Livechat Tool on our website and webshop. We want to engage directly with our customers and want them to help in their customer journey, when they need it.
AU
Anonymous User
07/01/21
"Gute Software, Abwesenheitssystem könnte verbessert werden"
What do you like best about Userlike? Kunden haben gut drauf angesprochen und das Prinzip schnell verstanden What do you dislike about Userlike? Abwesende Mitarbeiter haben trotzdem Chats zugewiesen bekommen, Chats wurden auch außerhalb der angegebenen Öffnungszeiten angenommen What problems is Userlike solving and how is that benefiting you? Mehr Kunden Nähe
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
