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9.2

Spot Score

Userlike - Live Chat Software

Userlike Reviews in June 2025: User Ratings, Pros & Cons

Empowering real-time chat for exceptional customer communication.

4.6

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Starts from $90/Month when Billed Yearly, also offers free forever plan

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Userlike Reviews & Ratings

4.6

Excellent

Based on 444 ratings & 462 reviews

Rating Distribution

Excellent

(293)

Very Good

(155)

Good

(12)

Poor

(1)

Terible

(1)

Expert's Review

Userlike stands out for its user-friendly interface, making it easy to implement and navigate. Customers appreciate its array of features, especially the AI functionalities that streamline interactions. The tool's ability to store conversations is noted as valuable for customer service operations. While some users find the learning curve steep initially, the ...Read more

Userlike pros and cons

  • Simple and effective UI with many useful features that are easy to implement.

  • Quick and efficient setup process with a wide range of available features.

  • Easy memory retention of conversations for better customer service.

  • Good management of operators and their roles with clear tutorials.

  • Initial complexity for newcomers in activating and utilizing all features.

  • Some features can be overwhelming due to the richness of options.

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Showing 41-50 out of 462

AU

Anonymous User

01/18/22

4.5 out of 5

"Powerful - even in the free version."

What do you like best about Userlike? The support answers very quickly, onboarding was a pleasant experience. What do you dislike about Userlike? There are some parts of the messaging-widget which could be more customizable. Misses a real elementor-integration. What problems is Userlike solving and how is that benefiting you? We are generating more leads while also reducing our support-tickets.

AU

Anonymous User

12/29/21

4 out of 5

"Umfangreiches System"

What do you like best about Userlike? Mit Userlike kann man alle seine Messaging Kanäle gut verwalten und es gibt einige Konfigurationsmöglichkeiten. What do you dislike about Userlike? Das Vertragsmanagement könnte etwas flexiber gestaltet werden. What problems is Userlike solving and how is that benefiting you? Einfaches und schnelles Recruiting und gute Erreichbarkeit.

AU

Anonymous User

12/28/21

5 out of 5

"Easy Feature"

What do you like best about Userlike? So easy to adjust on the Website. Installing the plugin was really easy. What do you dislike about Userlike? I would like to have more visual choices. What problems is Userlike solving and how is that benefiting you? Al the type of quick conversations with our customers. Definitely time-saving.

AU

Anonymous User

12/28/21

5 out of 5

"Easy Feature"

What do you like best about Userlike? So easy to adjust on the Website. Installing the plugin was really easy. What do you dislike about Userlike? I would like to have more visual choices. What problems is Userlike solving and how is that benefiting you? Al the type of quick conversations with our customers. Definitely time-saving.

MM

Max M

12/02/21

4.5 out of 5

"Good functionality. Missing offline mode"

What do you like best about Userlike? Easy Installation Even for non technical experts. What do you dislike about Userlike? When I am thinking of a Chatbot ist should habe an offline mode What problems is Userlike solving and how is that benefiting you? Generating new Sales contacts

MM

Max M

12/02/21

4.5 out of 5

"Good functionality. Missing offline mode"

What do you like best about Userlike? Easy Installation Even for non technical experts. What do you dislike about Userlike? When I am thinking of a Chatbot ist should habe an offline mode What problems is Userlike solving and how is that benefiting you? Generating new Sales contacts

AU

Anonymous User

11/30/21

4.5 out of 5

"EXCELLENT RESOURCE FOR SMALL BUSINESS"

What do you like best about Userlike? Ease of implementation and configuration What do you dislike about Userlike? Survey on entry could be enhanced to help clarify client needs upfront Recommendations to others considering Userlike: try different configurations like with/without registration mode What problems is Userlike solving and how is that benefiting you? I have just started using it but I believe it will be very useful going forward to assist clients in getting started with using ...

Read more

AU

Anonymous User

11/30/21

4.5 out of 5

"EXCELLENT RESOURCE FOR SMALL BUSINESS"

What do you like best about Userlike? Ease of implementation and configuration What do you dislike about Userlike? Survey on entry could be enhanced to help clarify client needs upfront Recommendations to others considering Userlike: try different configurations like with/without registration mode What problems is Userlike solving and how is that benefiting you? I have just started using it but I believe it will be very useful going forward to assist clients in getting started with using ...

Read more

AU

Anonymous User

11/29/21

5 out of 5

"Good experiences with Userlike"

What do you like best about Userlike? Easy to implement, easy to manage the chats What do you dislike about Userlike? Less user than hoped got into a chat with us. But this is not Userlike's fault What problems is Userlike solving and how is that benefiting you? Trying to turn page visits into leads

AU

Anonymous User

11/29/21

5 out of 5

"Good experiences with Userlike"

What do you like best about Userlike? Easy to implement, easy to manage the chats What do you dislike about Userlike? Less user than hoped got into a chat with us. But this is not Userlike's fault What problems is Userlike solving and how is that benefiting you? Trying to turn page visits into leads

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].