Userlike Reviews in July 2026: User Ratings, Pros & Cons

"Great chat system, very easy to customise"

What do you like best about Userlike? How easy it is to tweak the system to suit your needs. You are given a range of options out of the box which makes the setup time very short. Also love that we can pass custom data through from our logged in users via the API What do you dislike about Userlike? The only issue i have is that we cannot add extra fields to the before chat survey What problems is Userlike solving and how is that benefiting you? We implemented this to offer chat support to ...

"Best live chat tool I've seen so far!"

What do you like best about Userlike? We are a Europe-based startup in the e-recruiting space and have been looking for a suitable live chat solution for an extended amount of time. I'm glad we finally found Userlike, since it is based in Germany (solving our data privacy issues), has all the features we need (integration with ticketing systems, adaptable CSS, white label solution, auto-operator-forwarding, etc. etc. etc.) and simply works like a charm. What do you dislike about ...

"Good service, good app"

What do you like best about Userlike? The way they try to help their clients who don't have so much experience. What do you dislike about Userlike? So far I don't have any bad experiences using Userlike What problems is Userlike solving and how is that benefiting you? The most important beefit is the direct contact with the customers.

"I really like Userlike, I think it is a great product"

What do you like best about Userlike? The integration with Pipedrive it is really helpful for us What do you dislike about Userlike? Sometimes the UI is a bit messy and it is hard to know where to talk with the users What problems is Userlike solving and how is that benefiting you? We need to give quick online support to the prospective students from our bootcamp

"Review Host Africa"

What do you like best about Userlike? Our sales increased! In general the tool is very handy. What do you dislike about Userlike? Sometimes the Chat breaks up for some reason. I did not find how to turn off the chat subsript email. Option: The tool should turn the operator offline after some time of inactivity What problems is Userlike solving and how is that benefiting you? We have often sophisticated questions. We can better adress these questions with the chat. So its easier to generate ...

"Used if for offline messaging then online : easy integration on the website and application"

What do you like best about Userlike? Simple interface for clients No mistake possible interface for operators using a purely web interface What do you dislike about Userlike? No mobile app or close integration with google hangout for operators What problems is Userlike solving and how is that benefiting you? Engage prospects and early stage customer during the onboarding on our platform

"Used if for offline messaging then online : easy integration on the website and application"

What do you like best about Userlike? Simple interface for clients No mistake possible interface for operators using a purely web interface What do you dislike about Userlike? No mobile app or close integration with google hangout for operators What problems is Userlike solving and how is that benefiting you? Engage prospects and early stage customer during the onboarding on our platform

"Good Application"

What do you like best about Userlike? - Esay to manage - Push of messages - Daily stats What do you dislike about Userlike? - Customization - Back office (it's sometimes difficult to understand how it works) What problems is Userlike solving and how is that benefiting you? People can chat directly with us when the encountered issues. Instead of leaving the website without buying anything, you can advice them and help them, in order to boost your sales and don't loose clients.

"Easy to use!"

What do you like best about Userlike? The installation was easy, the customer experience is easy, and the products' app works great with my android! Whenever someone initiates a chat on my website, I get an audible alert on my phone and can send text messages to them in real time. What more do you want? What do you dislike about Userlike? Nothing, the thing is perfect, works as expected, can't think of any other feature it would need to serve its' purpose. Recommendations to others ...

"Userlike Chat Software"

What do you like best about Userlike? I like best the style - basically that you can customize it to every needs What do you dislike about Userlike? Its not so eays to use the first time... It sould have a "light" version made for one operator only Recommendations to others considering Userlike: Just do it! What problems is Userlike solving and how is that benefiting you? Better customer communication