Userlike Reviews in July 2026: User Ratings, Pros & Cons

"Userlike Chat Software"

What do you like best about Userlike? I like best the style - basically that you can customize it to every needs What do you dislike about Userlike? Its not so eays to use the first time... It sould have a "light" version made for one operator only Recommendations to others considering Userlike: Just do it! What problems is Userlike solving and how is that benefiting you? Better customer communication

"Clear and easy to use"

What do you like best about Userlike? I like how easy it was to set up. When I created an account, it only took me around 10 minutes and then I was chatting with a client on the site. I also like a lot that I can see where the person I am chatting to is from, and that I can see how he is moving through the website. What do you dislike about Userlike? I would like to have the chat window without branding, but this is not possible with the version I have. I am able to take away the first ...

"Great feedback from customers"

What do you like best about Userlike? Before we only used phone and email. Especially compared to phone, live chat is a lot better. We put the amount of slots on 6, so we can chat per person with 6 people at the same time. With the phone that can only be one. It's a lot less stressful to talk with customers over the chat than over the phone. Also it's been very straightforward to set up. What do you dislike about Userlike? It's not possible for us to put 1 operator in multiple chat groups, ...

"New startup direct customer support channel."

What do you like best about Userlike? I really like the flexibility of the tool. I has many customizable options, the reporting, ratings, and social aspects are great (especially after we do a good job on our end of supporting the customer). Its really a first class tool that anyone serious about customer engagement should get. What do you dislike about Userlike? That the chat panel functions like a separate entity. Once you're in the chat panel, you're only able to access a few of the ...

"first days of using userlike > rapid integration into the website, great support service, nice tool"

What do you like best about Userlike? rapid integration into the website, great and very friendly support service, quick and easy learning how to use the system, good statistic overview, lot of addons, a lot of nice functions you will not findin other chat solutions What do you dislike about Userlike? the eyecatcher are not so nice, you can build some own buttons...but this need time, so more different eyecatcher would be nice, could not find an addon for ACT CRM altough this ACT ...

"A nice chat program"

What do you like best about Userlike? the user interface is very nice, you can set up the account very easily and I like the support for Userlike when you have specific questions about functionalities of Userlike. What do you dislike about Userlike? We where using a Support tool what was not 100% compatible with Userlike so we decide to use another chat application. Recommendations to others considering Userlike: It's a nice chat tool to use for business. What problems is Userlike solving ...

"Great experience, easy to use and very useful"

What do you like best about Userlike? Information about the person that is chatting with you, that if they are log in you can know who you are talking with, and if they are not logged or registered you can at least know where do they are, the navigator they are using... Some 'clues' to help them better. I also like rhe, the easy way to control chats and users in the panel and the quick process to begin to use it... In just a morning we had a powerful chat tool on the site that let us be in ...

"Very usefull for small businesses like mine"

What do you like best about Userlike? Very easy to install on my website, easy to use daily What do you dislike about Userlike? I think an app is missing, to make sure I can be contacted by consummers even if i leave my chair for few minutes Recommendations to others considering Userlike: You can ask them what ever you would like to know, they answer very quickly and are very kind. What problems is Userlike solving and how is that benefiting you? My products are expensives and I'm a young ...

"Great product! Highly recommmend for small and medium startups"

What do you like best about Userlike? We tested the userlike solution for a year on our Wiine.Me website with great success Easy to use, lots of functionalities and very easy to setup. The online & offlien chat have greatly improved our sales. What do you dislike about Userlike? To better handle the chat support of each team member computer, we had to install a messenger app, linked to the chat, but it was easy to setup What problems is Userlike solving and how is that benefiting ...

"My own experience with Userlike"

What do you like best about Userlike? The ease of setting things up and what the chat tells me about the webvisitors. By looking at the URL the visitor is on, I already kind of know what he or she is interested in. I often know what the visitor will ask, before he asks it. What do you dislike about Userlike? I would salute real-time-monitoring and many other features. Recommendations to others considering Userlike: Make sure the chat button is clearly visible on your site, don't hide ...