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9.2

SpotScore

Userlike - Live Chat Software

Userlike Reviews in July 2026: User Ratings, Pros & Cons

Empowering real-time chat for exceptional customer communication.

4.6

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Starts from $90 / Month when Billed Yearly, also offers free forever plan

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Userlike Reviews & Ratings

4.6

Excellent

Based on 444 ratings & 462 reviews

Are you using Userlike?

Rating Distribution

Excellent

(293)

Very Good

(155)

Good

(12)

Poor

(1)

Terrible

(1)

Spotsaas Editor’s POV

Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more

Userlike pros and cons

  • Simple and effective UI with many useful features that are easy to implement.

  • Quick and efficient setup process with a wide range of available features.

  • Easy memory retention of conversations for better customer service.

  • Good management of operators and their roles with clear tutorials.

  • Initial complexity for newcomers in activating and utilizing all features.

  • Some features can be overwhelming due to the richness of options.

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Showing 431-440 out of 462

SA

Stephen A Clarke I

07/28/16

3.5 out of 5

"GPS Safety App, www.gpssafetyapp.co.uk"

What do you like best about Userlike? I like the webinars, I believe you generate leads, trusted by 1000 company's & has a 95% customer satisfaction rate. What do you dislike about Userlike? nothing at the moment, I have yet to get involved. Recommendations to others considering Userlike: I would give it a go as I have yet to use Userlike fully. What problems is Userlike solving and how is that benefiting you? getting my device in the public domain, When it does it will be huge as it's unique.

MS

Muhammad Sumon M

06/21/16

4.5 out of 5

"Easy to use, great support!"

What do you like best about Userlike? It was simply easy to setup and get running. The interface looks good and my operators liked it to communicate with our customers. What do you dislike about Userlike? Nothing till now. All the features are good enough for our service at the moment. What problems is Userlike solving and how is that benefiting you? Our clients need to regularly communicate with us. Previously we were doing it via email or phone. Userlike has made the process much easier. ...

Read more

AU

Anonymous User

06/13/16

4 out of 5

"Great Chatsystem"

What do you like best about Userlike? The clear overview and the possibility to send links view preview of website What do you dislike about Userlike? The Available/Break Button, not very clear. Maybe the button should be bigger ;) What problems is Userlike solving and how is that benefiting you? Faster solutions without any calls Clients don't have to wait

FL

Francisco L

06/10/16

4 out of 5

"Easy to use and full of features!"

What do you like best about Userlike? I like the easy handling of the software. Very intuitive and took only a few minutes to match the settings to my corporate brand. I also enjoyed fitting the text templates for the widgets in my own words. With that possibility, I am able to transport the philosophy of the company in my words to our clients. What's positive too is the friendly support service. What do you dislike about Userlike? Not being able to edit how the macro drop down is organized ...

Read more

AU

Anonymous User

06/07/16

4 out of 5

"userlike - smart way to get in touch with your users"

What do you like best about Userlike? Userlike has the key advantage of having the appearance like a chat on your smartphone. Its usage is automatically familiar to everyone. In addition I like the easy handling to set up the whole thing. What do you dislike about Userlike? I dont't like the eyecatcher function but that is a setting you can easily set off. Recommendations to others considering Userlike: If you are not convinced try the free test version for two weeks. What problems is ...

Read more

AU

Anonymous User

06/07/16

5 out of 5

"Amazing"

What do you like best about Userlike? I like how I never miss a chat because of the noise notification. What do you dislike about Userlike? I dislike how little time I have to respond. What problems is Userlike solving and how is that benefiting you? I am having no business problems. I have realized the benefits are providing customers with better customer service.

JR

John R

06/02/16

4 out of 5

"Great chat platform with one or two minor glitches"

What do you like best about Userlike? The automatic macro pop ups when you start typing are a very quick and efficient method for speedy communications. The overall ease of use and discovery of features for the agents. What do you dislike about Userlike? I find the inability to edit how the macro drop down is organized very frustrating. The ability to better control the interface depending on the size of the agent's screen would be a big improvement. While customer support has always ...

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PM

Piotr M

05/20/16

4.5 out of 5

"Good and cheap alternative for livechat"

What do you like best about Userlike? It's good software live chat type. I like a lot of integration. We integrate userlike with your Sugar CRM. I like design of chat popup window, browser plugins which inform you about new message & simplicity of integration. I do it myself. What do you dislike about Userlike? Sometimes guys have bad day and then userlike didn't work Long support respond time Recommendations to others considering Userlike: It's really nice, simple software for You company. ...

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RS

Roland S

05/04/16

5 out of 5

"Lot of features without hassle"

What do you like best about Userlike? The admin interface is clean, we are able to set up everything, which really differs Userlike from others. We have tried happyfoxchat.com too, but Userlike far ahead and works and looks better. What do you dislike about Userlike? Currently we have a trouble with Google fonts, but I hope it will be resolved soon. What problems is Userlike solving and how is that benefiting you? We would like to reach the visitors on our website. I think this chat window ...

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HK

Hendrik K

04/09/16

4.5 out of 5

"nice looking, rapid integration, super intuitive - best live chat software"

What do you like best about Userlike? What I like best is the easy handling of the software. It is really intuitive and took only a few minutes to match the settings to my corporate identity. I also enjoyed fitting the text templates for the widgets in my own words. With that possibility, I am able to transport the philosophy of the company in my words to our clients. What's positive too is the friendly support service. What do you dislike about Userlike? Generally I have to say that right ...

Read more

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].