9.2
SpotScore
Userlike Reviews in July 2026: User Ratings, Pros & Cons
Empowering real-time chat for exceptional customer communication.
Add to compare
Starts from $90 / Month when Billed Yearly, also offers free forever plan
Userlike Reviews & Ratings
Are you using Userlike?
Spotsaas Editor’s POV
Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more
Userlike pros and cons
Simple and effective UI with many useful features that are easy to implement.
Quick and efficient setup process with a wide range of available features.
Easy memory retention of conversations for better customer service.
Good management of operators and their roles with clear tutorials.
Initial complexity for newcomers in activating and utilizing all features.
Some features can be overwhelming due to the richness of options.
Filter results
Sort by :
Showing 421-430 out of 462
FY
Francis Y
09/06/16
"Great tool for business who are looking to connect with their clients."
What do you like best about Userlike? The simplicity of integration to your website. As software developers ourselves, we appreciate when integration with other websites is simple and the instructions are easy to follow. What do you dislike about Userlike? At times you may experience disconnections. But this is no big deal as we understand connections with XMPP can sometimes be on and off. Recommendations to others considering Userlike: Great tool for any size business. Use multiple ...
Read more
AU
Anonymous User
09/02/16
"Very useful live chat software"
What do you like best about Userlike? User friendly live chat, easy to integrate that is the best part we like. What do you dislike about Userlike? Everything is so perfect, why dislike ? We love it. Recommendations to others considering Userlike: We would love to recommend others. What problems is Userlike solving and how is that benefiting you? We have started out and found it very useful, we are using it on symufa.com which is a digital goods marketplace and this live chat plugin is ...
Read more
AU
Anonymous User
09/02/16
"Very useful live chat software"
What do you like best about Userlike? User friendly live chat, easy to integrate that is the best part we like. What do you dislike about Userlike? Everything is so perfect, why dislike ? We love it. Recommendations to others considering Userlike: We would love to recommend others. What problems is Userlike solving and how is that benefiting you? We have started out and found it very useful, we are using it on symufa.com which is a digital goods marketplace and this live chat plugin is ...
Read more
LW
Lucas W
09/01/16
"Easy to use."
What do you like best about Userlike? The interface is easy to use. The set up of the product went fine. What do you dislike about Userlike? Switching between modus in the backend. The chat and al the other settings. What problems is Userlike solving and how is that benefiting you? Chat with customers.
LW
Lucas W
09/01/16
"Easy to use."
What do you like best about Userlike? The interface is easy to use. The set up of the product went fine. What do you dislike about Userlike? Switching between modus in the backend. The chat and al the other settings. What problems is Userlike solving and how is that benefiting you? Chat with customers.
JR
J. Robert H
08/31/16
"Maybe the best customer chat solution we've seen!"
What do you like best about Userlike? Here's the truth... go pull down features lists from any of the "big name" providers who bank on a corporate budget to put a dent in. Then go demo them... that's where you should stop and go signup for Userlike. We have used it for one day and have already ordered Chromebooks for our support reps who work remotely. The app forf Chrome OS makes the Chromebook (in our opinion) the equivalent of a S3 - "self-contained support system". What do you dislike ...
Read more
JR
J. Robert H
08/31/16
"Maybe the best customer chat solution we've seen!"
What do you like best about Userlike? Here's the truth... go pull down features lists from any of the "big name" providers who bank on a corporate budget to put a dent in. Then go demo them... that's where you should stop and go signup for Userlike. We have used it for one day and have already ordered Chromebooks for our support reps who work remotely. The app forf Chrome OS makes the Chromebook (in our opinion) the equivalent of a S3 - "self-contained support system". What do you dislike ...
Read more
PN
Paul N
08/15/16
"Great chat widget!"
What do you like best about Userlike? We like best that Userlike is easy to use and very customer friendly. It increases conversions from our website, since visitors can directly interact with us. What do you dislike about Userlike? The WhatsApp connect feature is just with the package "corporate" available. What problems is Userlike solving and how is that benefiting you? Direct interaction with our customers. As a B2B start-up we have challenges in educating the our potential customers, ...
Read more
PN
Paul N
08/15/16
"Great chat widget!"
What do you like best about Userlike? We like best that Userlike is easy to use and very customer friendly. It increases conversions from our website, since visitors can directly interact with us. What do you dislike about Userlike? The WhatsApp connect feature is just with the package "corporate" available. What problems is Userlike solving and how is that benefiting you? Direct interaction with our customers. As a B2B start-up we have challenges in educating the our potential customers, ...
Read more
SA
Stephen A Clarke I
07/28/16
"GPS Safety App, www.gpssafetyapp.co.uk"
What do you like best about Userlike? I like the webinars, I believe you generate leads, trusted by 1000 company's & has a 95% customer satisfaction rate. What do you dislike about Userlike? nothing at the moment, I have yet to get involved. Recommendations to others considering Userlike: I would give it a go as I have yet to use Userlike fully. What problems is Userlike solving and how is that benefiting you? getting my device in the public domain, When it does it will be huge as it's unique.
Free vendor scorecard
Evaluate Userlike objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Userlike against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].