9.2
SpotScore
Userlike Reviews in July 2026: User Ratings, Pros & Cons
Empowering real-time chat for exceptional customer communication.
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Starts from $90 / Month when Billed Yearly, also offers free forever plan
Userlike Reviews & Ratings
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Spotsaas Editor’s POV
Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more
Userlike pros and cons
Simple and effective UI with many useful features that are easy to implement.
Quick and efficient setup process with a wide range of available features.
Easy memory retention of conversations for better customer service.
Good management of operators and their roles with clear tutorials.
Initial complexity for newcomers in activating and utilizing all features.
Some features can be overwhelming due to the richness of options.
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Showing 401-410 out of 462
AU
Anonymous User
09/28/16
"Best soliution for website and mobile support."
What do you like best about Userlike? - Great clean chat - Informative and user friendly backend - Easy integration - Multichannel including social media We use UserLike in Team Plan, conducted integration with Zendesk and Slack, connect mobile messenger Conversations. The functionality is excellent for our support agent. What do you dislike about Userlike? - It is not clear how to move from Chat Pannel in Dashboard Panel. There is no direct transition. - For me personally, it would be ...
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AU
Anonymous User
09/28/16
"Best soliution for website and mobile support."
What do you like best about Userlike? - Great clean chat - Informative and user friendly backend - Easy integration - Multichannel including social media We use UserLike in Team Plan, conducted integration with Zendesk and Slack, connect mobile messenger Conversations. The functionality is excellent for our support agent. What do you dislike about Userlike? - It is not clear how to move from Chat Pannel in Dashboard Panel. There is no direct transition. - For me personally, it would be ...
Read more
AU
Anonymous User
09/23/16
"Userlike ein Intuitives Support System"
What do you like best about Userlike? Einfache Struktur und Handhabung. Das Design ist sehr schön und Minimalistisch. Es ist Intuitiv und leicht verständlich. Der Support reagiert schnell und kompetent. Es ist einfach viele Anfragen die vorher per Telefon stattgefunden haben, auf eine anderen Chanel umzuleiten und den internen Aufwand zur Kundenbetreuung stark zu minimieren. What do you dislike about Userlike? Eigentlich nichts wirklich. Das einzige was mich gestört hat, dass auf der Seite ...
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JV
Jeroen v
09/20/16
"good product"
What do you like best about Userlike? The chat is beautifully designed. And the interface is easy to use. What do you dislike about Userlike? There's only a desktop option, not mobile What problems is Userlike solving and how is that benefiting you? We're getting easier contact with our customers.
AU
Anonymous User
09/20/16
"Simple live chat for the website"
What do you like best about Userlike? Userlike is simple live chat for the website. Easy to use. What do you dislike about Userlike? Lack of mobile apps for operators. With app I could take the live chat on go and get notifications from my phone. What problems is Userlike solving and how is that benefiting you? We are catching leads from our website.
DV
Diederik V
09/20/16
"We really like the application"
What do you like best about Userlike? Easy to use. Dashboard is great. Nice design and proactive chat. What do you dislike about Userlike? No mobile support, only desktop. So we cannot use it when we're out of the office. Recommendations to others considering Userlike: Easy to use and great design. What problems is Userlike solving and how is that benefiting you? getting in contact with our customers quicker
AU
Anonymous User
09/11/16
"Great tool"
What do you like best about Userlike? I like the ability to customize the widget What do you dislike about Userlike? the time it takes to load on the webpage itself Recommendations to others considering Userlike: Great for a small business. What problems is Userlike solving and how is that benefiting you? people that are not able to contact me can now contact me
AU
Anonymous User
09/08/16
"New and Best "
What do you like best about Userlike? each and every feature of the system i like What do you dislike about Userlike? There is nothing which makes me to feel that i dislike only price Recommendations to others considering Userlike: everyone shoud try What problems is Userlike solving and how is that benefiting you? Connecting with user
AU
Anonymous User
09/08/16
"New and Best "
What do you like best about Userlike? each and every feature of the system i like What do you dislike about Userlike? There is nothing which makes me to feel that i dislike only price Recommendations to others considering Userlike: everyone shoud try What problems is Userlike solving and how is that benefiting you? Connecting with user
FM
Fabio M
09/08/16
"Conektta´s Userlike Experience "
What do you like best about Userlike? Interface, simplicity and whatsapp integration. More than one widget chat is possible to use multibrand. Create tickets easily is awesome integtation. MAcros chat are very simple to use earnig time What do you dislike about Userlike? Whatsapp integration only available in expensive subscription, it would be better just a minimun extra charge to use it. We found some difficulties to acess support in the beginin, but we understood that the main support ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].