9.2
SpotScore
Userlike Reviews in July 2026: User Ratings, Pros & Cons
Empowering real-time chat for exceptional customer communication.
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Starts from $90 / Month when Billed Yearly, also offers free forever plan
Userlike Reviews & Ratings
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Spotsaas Editor’s POV
Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more
Userlike pros and cons
Simple and effective UI with many useful features that are easy to implement.
Quick and efficient setup process with a wide range of available features.
Easy memory retention of conversations for better customer service.
Good management of operators and their roles with clear tutorials.
Initial complexity for newcomers in activating and utilizing all features.
Some features can be overwhelming due to the richness of options.
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Showing 391-400 out of 462
AU
Anonymous User
11/03/16
"Easy to install and a great feature for my webshop"
What do you like best about Userlike? it's easy to install and I can try it for free so I have some time to find out if it fits my expectations What do you dislike about Userlike? light speed and user like did not immediately connect What problems is Userlike solving and how is that benefiting you? fast contact with my clients
NS
Nathan S
10/28/16
"Effective customer engagement tool"
What do you like best about Userlike? The ability to browser based and highly intuitive chat client integrates all of Userlike’s functions. The chat window is replaced with a contact form when no operators are online. We never miss a lead. What do you dislike about Userlike? Is very price heavy but comfortable knowing we get a brilliant service. Recommendations to others considering Userlike: Great system for all platforms What problems is Userlike solving and how is that benefiting ...
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AU
Anonymous User
10/25/16
"Userlike review - it's pretty good"
What do you like best about Userlike? The ease of transferring information through to CRM helps. What do you dislike about Userlike? The system allows you to automatically collect user IP located data, however this has been rarely accurate What problems is Userlike solving and how is that benefiting you? Looking for a livechat system to help the website generate more leads from prospect visits.
AU
Anonymous User
10/25/16
"Userlike review - it's pretty good"
What do you like best about Userlike? The ease of transferring information through to CRM helps. What do you dislike about Userlike? The system allows you to automatically collect user IP located data, however this has been rarely accurate What problems is Userlike solving and how is that benefiting you? Looking for a livechat system to help the website generate more leads from prospect visits.
AF
Aleeda F
10/24/16
"Easy to use and setup"
What do you like best about Userlike? Was very easy to get setup and allows me to be offline and still accept messages What do you dislike about Userlike? Would be great if there were more options for customisation What problems is Userlike solving and how is that benefiting you? Customers have more trust in our website / platform when they see a LiveChat option. It also helps us to capture the attention of customers that might navigate away
AU
Anonymous User
10/21/16
"Great product"
What do you like best about Userlike? - simple integration - good features - growing API What do you dislike about Userlike? There are many ideas to extend the product, but nothing I dislike What problems is Userlike solving and how is that benefiting you? CC via Chat, solving problems and selling goods via chat
AU
Anonymous User
10/21/16
"Live Chat 14 Day Free Trial"
What do you like best about Userlike? Ease of use and integration of the program. What do you dislike about Userlike? In a responsive design some of the chat box won't be in view. What problems is Userlike solving and how is that benefiting you? The business problem is response time to customer questions. The benefit is the ability to communicate instantly with customers and provide a solution or resolution.
AU
Anonymous User
10/04/16
"It works well, easy to use."
What do you like best about Userlike? It is very easy to use besides that the widget is looking good. You can customize the widget as well. What do you dislike about Userlike? You cannot the visitors while they are visiting your webpage. There are no options like triggering the wizard based on scenarios. What problems is Userlike solving and how is that benefiting you? You can be in contact with costumers whenever they need. This is very important for us.
PL
Pete L
10/03/16
"User like offers direct access to clients and prospects. We love it"
What do you like best about Userlike? Instant connection, the ability to see when users are on the site What do you dislike about Userlike? Have to sign into the Chat interface manual all the time What problems is Userlike solving and how is that benefiting you? Customer Support
PL
Pete L
10/03/16
"User like offers direct access to clients and prospects. We love it"
What do you like best about Userlike? Instant connection, the ability to see when users are on the site What do you dislike about Userlike? Have to sign into the Chat interface manual all the time What problems is Userlike solving and how is that benefiting you? Customer Support
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].