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9.2

SpotScore

Userlike - Live Chat Software

Userlike Reviews in July 2026: User Ratings, Pros & Cons

Empowering real-time chat for exceptional customer communication.

4.6

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Starts from $90 / Month when Billed Yearly, also offers free forever plan

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Userlike Reviews & Ratings

4.6

Excellent

Based on 444 ratings & 462 reviews

Are you using Userlike?

Rating Distribution

Excellent

(293)

Very Good

(155)

Good

(12)

Poor

(1)

Terrible

(1)

Spotsaas Editor’s POV

Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more

Userlike pros and cons

  • Simple and effective UI with many useful features that are easy to implement.

  • Quick and efficient setup process with a wide range of available features.

  • Easy memory retention of conversations for better customer service.

  • Good management of operators and their roles with clear tutorials.

  • Initial complexity for newcomers in activating and utilizing all features.

  • Some features can be overwhelming due to the richness of options.

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Showing 381-390 out of 462

AU

Anonymous User

11/28/16

4 out of 5

"Bisher alles gut!"

What do you like best about Userlike? Einfach zu installieren und zu konfigurieren. What do you dislike about Userlike? Bisher gibt es nichts zu bemängeln, da wir uns noch in der Testphase befinden. What problems is Userlike solving and how is that benefiting you? Wir wollen beim direkten Kaufimpuls dem Kunden eine schnelle, barrierefreie Kontaktmöglichkeit für letzte Fragen geben. Noch können wir nicht beurteilen, ob das tatsächlich funktioniert. Ähnlich sieht es bei bestehenden Kunden ...

Read more

OB

Oscar B

11/28/16

5 out of 5

"Best live chat service for a decent price"

What do you like best about Userlike? I was searching for chat software for a long time, and I did try several software packages before I discovered Userlike. The Userlike software is working like a charm. The widget is looking good, and it can be customized depending on the website you use the widget. As I use the software in a different language like English, I thought I needed to translate some sentences, but that wasn’t required at all. The software is working great in every ...

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JS

Javier S

11/25/16

4.5 out of 5

"Functional, beautiful and responsive"

What do you like best about Userlike? The bes thing about user like is the control panel, it is simple to use and really good desing for newbies.Im selling my online product a lot! and I think it is incredible. When a Hired a team for the support it was easy easy to teach them how to use the platafot , and that is exactly what a enterprise want.. don´t waste time and be as productive as it can be posible. What do you dislike about Userlike? I love everything about this plataform, is the ...

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AW

Alexander W

11/16/16

4.5 out of 5

"It's an easy to use solution"

What do you like best about Userlike? Overviews and Settings, API documentation What do you dislike about Userlike? no export function of chats, still missing divided operators within the logins What problems is Userlike solving and how is that benefiting you? Patient centricity

HB

Henri-Paul B

11/15/16

4 out of 5

"Un très bon outil, simple à prendre en main"

What do you like best about Userlike? Userlike est vraiment une solution très simple pour gérer ses contacts avec les visiteurs de mon site internet. L'interface est simple, le paramétrage également. Je suis nouvel utilisateur et ça fonctionne bien. What do you dislike about Userlike? Je n'ai pas assez d'expérience pour vraiment trouver des choses que je pourrais critiquer sur Userlike... Recommendations to others considering Userlike: Userllike est vraiment un outil très simple à utiliser ...

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RH

Ron H

11/08/16

5 out of 5

"Simply great! Check their trial and end your odyssey looking for the best live chat solution"

What do you like best about Userlike? Userlike won us with its intuitive backend structure and simple handling. Since the company is based i Germany we don't have to worry about data privacy or other issues. Userlike's features cover everything we need and more! Since we run with them we have enhanced our customer support and reduced time per support request. What do you dislike about Userlike? I find that the size of the chat window can't be configured is a pity. Apart from that there is ...

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AU

Anonymous User

11/05/16

5 out of 5

"The best product on the market"

What do you like best about Userlike? I have tried many other products, non of them are the complete package as this one. Professional, easy to use, beautiful, functional. It has all the features you would need. What do you dislike about Userlike? Lack of mobile support (App), otherwise great. What problems is Userlike solving and how is that benefiting you? Customers can contact me at any time.

AU

Anonymous User

11/04/16

4 out of 5

"Great product!"

What do you like best about Userlike? Userlike is a good chat tool that is 100% customisable. What do you dislike about Userlike? Some french translation are bads but as I could change that it's okay :) The pop-up is too big, I hope I can change that. Recommendations to others considering Userlike: Userlike is a really great chat tool. We choosed it because it has a a very convinient Slack intergration. With our mac, we have a pop up notifications each time customer are online. You can see ...

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SS

Sebastian S

11/04/16

5 out of 5

"Simple, effective, worth every cent"

What do you like best about Userlike? Hi there at userlike, great to finally find a tool that works for user and support chats. it works right out of the box, is easy to set up and personalize, our visitors love it. keep up that great work. - easy setup - super easy integration in WP - attractive design What do you dislike about Userlike? So far, we did not come across anything we did not like. Maybe some points like the length of the title, but nothing important What problems is Userlike ...

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AU

Anonymous User

11/03/16

4 out of 5

"Excellent Chat service pour toutes société web"

What do you like best about Userlike? L'appli est très facile d'utilisation et l'interface est ergonomique. What do you dislike about Userlike? Il n'y a pas grand chose que je n'ai pas apprécié. Je mettrais à jour en temps voulu. What problems is Userlike solving and how is that benefiting you? J'ai besoin de capter l'utilisateur se baladant sur le site et d’interagir avec lui. Il y a aussi la possibilité d'enclencher automatiquement des messages selon le comportement de l'utilisateur qui ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].