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9.2

SpotScore

Userlike - Live Chat Software

Userlike Reviews in July 2026: User Ratings, Pros & Cons

Empowering real-time chat for exceptional customer communication.

4.6

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Starts from $90 / Month when Billed Yearly, also offers free forever plan

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Userlike Reviews & Ratings

4.6

Excellent

Based on 444 ratings & 462 reviews

Are you using Userlike?

Rating Distribution

Excellent

(293)

Very Good

(155)

Good

(12)

Poor

(1)

Terrible

(1)

Spotsaas Editor’s POV

Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more

Userlike pros and cons

  • Simple and effective UI with many useful features that are easy to implement.

  • Quick and efficient setup process with a wide range of available features.

  • Easy memory retention of conversations for better customer service.

  • Good management of operators and their roles with clear tutorials.

  • Initial complexity for newcomers in activating and utilizing all features.

  • Some features can be overwhelming due to the richness of options.

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Showing 361-370 out of 462

AU

Anonymous User

01/25/17

3.5 out of 5

"Nice setup"

What do you like best about Userlike? Easy way of using text commands to to certain things in the chat What do you dislike about Userlike? An Integration with Skype would be nice, so I could see new chats rigt in Skype. What problems is Userlike solving and how is that benefiting you? People struggle with our signup process, we will try to help them with using userlike

AU

Anonymous User

01/25/17

4 out of 5

"Einfache Bedienung mit hoher Flexibilität und gutem Resume"

What do you like best about Userlike? Eine Einfache Möglichkeit, schnell und simpel, mit potenziellen Kunden in einen direkten Kontakt treten zu können What do you dislike about Userlike? Die Konfiguration könnte etwas strukturierter und übersichtlicher gestaltet werden. Was mir definitiv fehlt sind klare "Tutorials" oder "Anleitungen" mit denen man auch als Leihe das Tool einrichten und nutzen kann. What problems is Userlike solving and how is that benefiting you? Wir können unsere ...

Read more

MB

Maxime B

01/25/17

5 out of 5

"SUPER !"

What do you like best about Userlike? Simplicité d'utilisation, design qui s'adapte bien à mon site. What do you dislike about Userlike? Tout est parfait ! Je viens de l'installer donc à voir sur la durée si je suis toujours satisfait de cet outil ! What problems is Userlike solving and how is that benefiting you? Certains clients quittaient mon site faute de ne pas avoir trouvé la réponse à une question spécifique sur les pages du site. Ces mêmes clients n'ont pas forcément la possibilité ...

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KM

Kudakwashe M

01/24/17

4.5 out of 5

"My Review"

What do you like best about Userlike? I enjoyed using the system - its very easy to setup What do you dislike about Userlike? afterr the setup is complete i keep getting a popup to add the script for javascript. it gets annoying Recommendations to others considering Userlike: please use this software. its a must have What problems is Userlike solving and how is that benefiting you? collecting customer feedback on our prototype. its very easy to analyse the information

AU

Anonymous User

01/18/17

4 out of 5

"Good Chat, great design"

What do you like best about Userlike? Very good the option of proactive chat, the design is very clean and minimalist without so much distractor, the client finds easy solution with a robust chat, I like it. What do you dislike about Userlike? The tab option when you have multiple chats is very small, gives the feeling that you can close the conversation by mistake. What problems is Userlike solving and how is that benefiting you? We increased the conversion in the days that we have used ...

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RB

Roman B

01/17/17

4 out of 5

"Easy to set up and use"

What do you like best about Userlike? I have tested Userlike on a private project and it worked perfectly. I just had to implement the Javascript Code on all pages, setup the chatbox and then I could start chatting with me Website visitors. I even started a survey after each chat. very eays to set up as well. What do you dislike about Userlike? I was happy about nearly everthing. Only the survey features is quite limited. What problems is Userlike solving and how is that benefiting ...

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PR

Pirmin R

01/17/17

5 out of 5

"Very good support tool with good support for the own product"

What do you like best about Userlike? The integration worked in no time. The simple userinterface makes it possible to more or less start right away. What do you dislike about Userlike? So far we have nothing found what we dislike What problems is Userlike solving and how is that benefiting you? The direkt user Support. We now have much more support request then before.

AK

Andy K

01/14/17

5 out of 5

"Super Sache"

What do you like best about Userlike? Man kann schnell und ganz einfach mit seinen Kunden kommunizieren, einfach genial! What do you dislike about Userlike? Da ich das noch ausprobiere habe ich noch nichts negatives feststellen können What problems is Userlike solving and how is that benefiting you? Wir beraten Kunden in Sachen Telekommunikation, Festnetz & Internet sowie Mobilfunk

MM

Markus M

01/13/17

5 out of 5

"efficient and beautiful"

What do you like best about Userlike? Smuk design og æstetisk opsætning. Let overskueligt og behageligt. Som virksomhed har man et stort behov for at nå ud til slut kunden, hurtigt, let og elegant. Der opfylder de behovet til maksimalt tilfredstillelse. What do you dislike about Userlike? Det eneste minus der kan nævnes er at prisen er en smule høj i forhold til andre lignende produkter. Man skal ikke lade sig afskrække, da man hurtigt finder ud af at det er alle pengene værd. What problems ...

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AU

Anonymous User

01/06/17

4.5 out of 5

"Just great!"

What do you like best about Userlike? It is awesome how easy it is to set up Userlike What do you dislike about Userlike? Sometimes the language is a mix between german and english What problems is Userlike solving and how is that benefiting you? Easy possibility for customers to ask for support

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].