9.2
SpotScore

Userlike Reviews in July 2026: User Ratings, Pros & Cons
Empowering real-time chat for exceptional customer communication.
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Starts from $90 / Month when Billed Yearly, also offers free forever plan
Userlike Reviews & Ratings
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Spotsaas Editor’s POV
Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more
Userlike pros and cons
Simple and effective UI with many useful features that are easy to implement.
Quick and efficient setup process with a wide range of available features.
Easy memory retention of conversations for better customer service.
Good management of operators and their roles with clear tutorials.
Initial complexity for newcomers in activating and utilizing all features.
Some features can be overwhelming due to the richness of options.
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Showing 321-330 out of 462
RA
René A
04/23/17
"Smashing tool that will help to gain more customers than ever before"
What do you like best about Userlike? Look and Feel, almost everything can easily be configured in order to make your support chat unique to customers What do you dislike about Userlike? Can't think of any for the momement, since I do not need to make use of the full product range (still using the free version) What problems is Userlike solving and how is that benefiting you? Better visibility and response
XC
Xavier C
04/19/17
"Nice tool for connecting with your visitors"
What do you like best about Userlike? It is an easy tool to setup and customize. Each customization can be done from their admin panel without changing a single line of code. It allow a nice custom data sending. What do you dislike about Userlike? Sometimes the app gives an unexpected error as user, it is rare but happens. What problems is Userlike solving and how is that benefiting you? We are replacing a more expensive tool that doesn't offer as much as this one.
AU
Anonymous User
04/19/17
"Good and easy to use"
What do you like best about Userlike? Userlike is very easy to install and also to use. Also the new dashboard helps a lot to find quick the needed informations. What do you dislike about Userlike? the short testing period, because the best way to test things is at least a month otherwise i didn't find a thing to dislike. What problems is Userlike solving and how is that benefiting you? we try catch people who has quastions regarding our products, some of them write more likely as to call us
NF
Nicolas F
04/09/17
"Great Services"
What do you like best about Userlike? Automation, quality services and ease of access. Furthermore the pricing is very affordable and the free account an amazing feature. I will definitely share this innovative and affordable service within my network What do you dislike about Userlike? No negative feedback or review up to now. I believe that this service has the potential of being the breakthrough, making a difference both organizationally and financially for the small, medium and large ...
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JV
Julio V
04/08/17
"Simple, beauty and effective."
What do you like best about Userlike? User experience, and design, easy tool for my costumers. What do you dislike about Userlike? Only problem is support with portuguese language, latin america need discovery this. What problems is Userlike solving and how is that benefiting you? Comunication.
CE
Christian E
04/07/17
"Good program for customer support"
What do you like best about Userlike? nice interface throughthought usability good workflow for working together What do you dislike about Userlike? chat panel requires to many clicks to get to What problems is Userlike solving and how is that benefiting you? customer support
AU
Anonymous User
04/04/17
"Userlike is a easy adaptable Tool. Within a few minutes it is "On Air". It´s easy to use."
What do you like best about Userlike? the fast and easy installation. Easy to understand What do you dislike about Userlike? Up to now, there is nothing we dislike, Recommendations to others considering Userlike: just try it ;) What problems is Userlike solving and how is that benefiting you? With this chat-function, we gave a additional communikation channel to our customers
TB
Tobias B
04/03/17
"Very Simple API with Good Examples"
What do you like best about Userlike? Most definitely the fact that the API supports chatbots and there are already several examples of chatbot programs to help developers get started. One cannot understate the importance of examples in the API! What do you dislike about Userlike? I haven't yet discovered anything that comes to mind for negatives on the software. What problems is Userlike solving and how is that benefiting you? My company e-bot7 is working on developing an integration for ...
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KP
Karl P
03/31/17
"Impressive Trial, Want More!"
What do you like best about Userlike? The speed in which you can help your active users. Very easy to plug into Google Tag Manager. The ability to switch off 'offline chats', this suits us because we do not want our users to be given the ability to open a chat when there is no operators available. What do you dislike about Userlike? The chat panel is slightly confusing to a new user. With some messing around I understand it now but first impressions there was a lot going on. What problems ...
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AU
Anonymous User
03/30/17
"Good setup and perfect support"
What do you like best about Userlike? The very individual settings and different layouts What do you dislike about Userlike? No mobile App support to get mobile push messages when receiving requests What problems is Userlike solving and how is that benefiting you? To prove the customers that we are always there to help, letting them know that we are real
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].