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9.2

SpotScore

Userlike - Live Chat Software

Userlike Reviews in July 2026: User Ratings, Pros & Cons

Empowering real-time chat for exceptional customer communication.

4.6

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Starts from $90 / Month when Billed Yearly, also offers free forever plan

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Userlike Reviews & Ratings

4.6

Excellent

Based on 444 ratings & 462 reviews

Are you using Userlike?

Rating Distribution

Excellent

(293)

Very Good

(155)

Good

(12)

Poor

(1)

Terrible

(1)

Spotsaas Editor’s POV

Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more

Userlike pros and cons

  • Simple and effective UI with many useful features that are easy to implement.

  • Quick and efficient setup process with a wide range of available features.

  • Easy memory retention of conversations for better customer service.

  • Good management of operators and their roles with clear tutorials.

  • Initial complexity for newcomers in activating and utilizing all features.

  • Some features can be overwhelming due to the richness of options.

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Showing 311-320 out of 462

AU

Anonymous User

05/11/17

4 out of 5

"Gutes Programm "

What do you like best about Userlike? Was wir besonders schätzen ist die einfache Bedienung. Man findet sich sehr schnell gut zurecht. What do you dislike about Userlike? Bis jetzt haben wir noch nichts gefunden was uns wirklich stören würde. What problems is Userlike solving and how is that benefiting you? Wir versuchen damit unseren Kundensupport zu verbessern

AU

Anonymous User

05/09/17

3.5 out of 5

"nice easy usage"

What do you like best about Userlike? uncomplicated setup, statistics, nice UI What do you dislike about Userlike? being chated upy by userlik support all the time What problems is Userlike solving and how is that benefiting you? sales, crm

AU

Anonymous User

05/08/17

4 out of 5

"Perfect for a startup"

What do you like best about Userlike? Searching for a quick, yet professional support solution, userlike was the easiest and best service to save time and budget in our startup project What do you dislike about Userlike? partly not intuitive, especially the agent console ist not self-explaining What problems is Userlike solving and how is that benefiting you? Providing professional Support at minimum fixed costs

AU

Anonymous User

05/04/17

4 out of 5

"Testing UserLike for our chat feature"

What do you like best about Userlike? The program is very intuitive and the tutorials have been easy to understand. Support is readily available to answer questions. What do you dislike about Userlike? Nothing we have disliked that prevents us from moving forward. What problems is Userlike solving and how is that benefiting you? We need to be able to have immediate access to our customers.

AU

Anonymous User

05/03/17

4 out of 5

"I would like to help to add Turkish Language option"

What do you like best about Userlike? I need a customer support system for Ekozer.com. Your software is user friendly. Easy to learn and adapt. What do you dislike about Userlike? I need Turkish support system. Is it possible to translate? What problems is Userlike solving and how is that benefiting you? Nothing yet.

AU

Anonymous User

04/27/17

3.5 out of 5

"Positive Experience"

What do you like best about Userlike? It gives us a great opportunity to really interactive with potential students What do you dislike about Userlike? at present there is very little to dislike, but we are still implementing this system. What problems is Userlike solving and how is that benefiting you? More direct way of interacting with people visiting our website.

AG

Andy G

04/26/17

5 out of 5

"How do I help our customers"

What do you like best about Userlike? With userlike, you can easily help the customer with the product selection and provide advice What do you dislike about Userlike? An Android app for outside the office would be super What problems is Userlike solving and how is that benefiting you? Answer, advise and sell

QT

Quinten T

04/25/17

4.5 out of 5

"Works great"

What do you like best about Userlike? The way i can use it to talk with my site visitors What do you dislike about Userlike? I don't dislike anything about userlike. i love using the software What problems is Userlike solving and how is that benefiting you? Helping visitors

MS

Maurício S

04/24/17

5 out of 5

"A custom experience for my website"

What do you like best about Userlike? The possibility to format messages and actions of form, the chat history control and the fact you can customize all messages and a little of interface are awesome. I like the possibility to try it for free and extend the free trial period by answering the feedback form. Unfortunatelly, I cannot say much about the pro account because we are still using the free trial version. I think the possibility to attach a file in chat is a great feature too, ...

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AV

Ashwin V

04/24/17

5 out of 5

"Great Software"

What do you like best about Userlike? The features and the aesthetics are great and intuitive. Customer Feedback using user like will help the company grow and develop new business models. The introduction of machine learning combined with the usage of user like and its products will help not only our company improve but also improve the industry by catering to the needs of the customer base and retain and grow the customer base. We like the opportunity to add new operators under customer ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].