9.2
SpotScore

Userlike Reviews in July 2026: User Ratings, Pros & Cons
Empowering real-time chat for exceptional customer communication.
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Starts from $90 / Month when Billed Yearly, also offers free forever plan
Userlike Reviews & Ratings
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Spotsaas Editor’s POV
Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more
Userlike pros and cons
Simple and effective UI with many useful features that are easy to implement.
Quick and efficient setup process with a wide range of available features.
Easy memory retention of conversations for better customer service.
Good management of operators and their roles with clear tutorials.
Initial complexity for newcomers in activating and utilizing all features.
Some features can be overwhelming due to the richness of options.
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Showing 291-300 out of 462
BH
Benjamin H
08/11/17
"For free & very easy to handle "
What do you like best about Userlike? I like that the basic version is for free and also that it is very easy to handle for customers. What do you dislike about Userlike? That there is no way to use the backend on a mobile app. Sometimes we are outside and it would be great to reply fast by a app. What problems is Userlike solving and how is that benefiting you? Easy & fast customerservice
AU
Anonymous User
07/31/17
"Good System for Chat"
What do you like best about Userlike? userlike ist sehr gut grafisch aufbereitet und hat zudem eine Möglichkeit das Branding einzunorden. Online-Chat ist das wichtigst verfügbar zu machende userbility-Merkmal das es umzusetzten gibt. Nach verschiedenen Test kristalisiert sich userlike als Front-Office fast führend ein What do you dislike about Userlike? Die Backoffice-Funktionalitaet ist hoch erklaerungsbedürftig um nicht zu sagen das es den Anschein macht das es nicht ausgereift ist. Warum ...
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MG
Maik G
06/22/17
"Test"
What do you like best about Userlike? mit den Kunden direkt kommunizieren zu können und Fragen sofort zu beantworten What do you dislike about Userlike? das es keine App für Handy von Userlike gibt What problems is Userlike solving and how is that benefiting you? Direkte Fragen der Kunden beantowrten, ohne das die Kunden erst eine Mail schreiben müssen oder anrufen müssen. Wir haben gemerkt, dass die Kunden glücklich sind, wenn man sofort reagiert
AU
Anonymous User
06/19/17
"I like userlike"
What do you like best about Userlike? it is really easy to use. I like the quick accessibility. What do you dislike about Userlike? There is nothing I don't like at userlike. What problems is Userlike solving and how is that benefiting you? Service chat for a client
AU
Anonymous User
06/14/17
"seems to do the job"
What do you like best about Userlike? - google tagmanager integration - piwik - browsernotification What do you dislike about Userlike? - no connection to skype - other things, I dont know What problems is Userlike solving and how is that benefiting you? Better user supprt
TG
Tina G
06/11/17
"Ein wirklich genialer Kundenservice!"
What do you like best about Userlike? Ich bin per Zufall auf Userlike gestoßen und weil es ein deutscher Chat-Anbieter ist, war meine Neugierde sehr groß. Die Einrichtung verlief ganz leicht und falls ich doch mal Fragen hatte, konnte ich sofort den Support kontaktieren. Hier hatte man mir sehr kompetent und freundlich weiter geholfen. Des weiteren gefällt mir sehr gut, dass es einen Disclaimer für die Datenschutzerklärung gibt, die dem User vor Beginn eines Chats angezeigt wird. Durch ...
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A
Artis
06/06/17
"Just try to understand what can i do with thus tool. Looks impressive!"
What do you like best about Userlike? That i have possibility to be offline all the time. Bubble in right corner. What do you dislike about Userlike? I do not understand how to get notifications about new messages to my email or mobile phone What problems is Userlike solving and how is that benefiting you? Get feedback form web page visitors and users. Be connected with them.
AU
Anonymous User
06/04/17
"Great live chat app"
What do you like best about Userlike? Very versatile and easy to work with. Love the Chat Butler function. Added value for our customers. What do you dislike about Userlike? Nothing so far (a few days into the trial). Perhaps the only thing is that there is only 1 chat widget in the free version. We have 2 languages, so basically are forced to use the Team plan. But 29EUR still isnt that much per month. What problems is Userlike solving and how is that benefiting you? Provides easy access ...
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PS
Piergiulio S
05/31/17
"Userlike is very funny"
What do you like best about Userlike? it's easy using for a base use. I like graphic settings and I like that I can change many settings like colors. I like the prize because it's quite cheap. I'd like to try the business profile for a short period but I can't. I can't say other feedback beacause with free version I can't test the program how I'd want. What do you dislike about Userlike? I have to pay to do almost everything, the free version it's impossible to use. I prefered having ...
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PS
Piergiulio S
05/31/17
"Userlike is very funny"
What do you like best about Userlike? it's easy using for a base use. I like graphic settings and I like that I can change many settings like colors. I like the prize because it's quite cheap. I'd like to try the business profile for a short period but I can't. I can't say other feedback beacause with free version I can't test the program how I'd want. What do you dislike about Userlike? I have to pay to do almost everything, the free version it's impossible to use. I prefered having ...
Read more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].