Userlike Reviews in July 2026: User Ratings, Pros & Cons

An amazing piece of software.

PROS: Its got great features and design. Customer feedback is something every user would appreciate. This can help out with company growth, which can lead to development of new business models. Brining in machine-based learning mixed with usage helps cater customer needs while retaining and growing the customer base. We like having the opportunity to include new operators under the customer service and getting them all on the same page. CONS: While the software is good, it would be nice to ...

A chat tool that’s customer-friendly.

PROS: Userlike is a tool that's simple to utilize. We were able to quickly learn, carry out, and get the software maintained. All that's needed is to figure out the best practices. Functionality is clearly broken down. CONS: Userlike is organized in a concise manner. But we have one thing to suggest. Offline messages should be up front, not concealed. If you're not the kind to proactivel look into any message, you'll likely miss out on any news.

"Easy and clear "

What do you like best about Userlike? - clear chat window - you could click on a break button What do you dislike about Userlike? - better notifiactions that you couldn´t miss a chat What problems is Userlike solving and how is that benefiting you? Solving Business problem: answering directly questions when a customer visits our website

"Quick to integrate and good at what it does"

What do you like best about Userlike? Overall UserLike is a great choice to quickly add live chat presence to your website. Changes made to chat widgets propagate automatically so there's no need to change code after you add the widget to your page for the first time. What do you dislike about Userlike? One issue I face with UserLike is there's currently no native way to use it on mobile. Unless you carry around a 8+ inch tablet in your back pocket all day the web interface is cramped and a ...

"Easy to use with a big benefit!"

What do you like best about Userlike? It is a huge opportunity to convert a visitor who has questions to our products into a paying customer. The customer gives us a positive feedback, as his questions are clarified directly. What do you dislike about Userlike? It would be good if there is a smartphone app to communicate with customers on the go. What problems is Userlike solving and how is that benefiting you? We can directly explain to customers, who do not understand our business, how we ...

"Roescue Angel"

What do you like best about Userlike? I am a member of the telegram support team(TSF ) What do you dislike about Userlike? Do not achieve our goals and aspirations What problems is Userlike solving and how is that benefiting you? Accurate, fast, simple and fluid speaking and tracking until the user's problem solves

"Works great"

What do you like best about Userlike? We have integrates userlike within a few minutes and it works great. What do you dislike about Userlike? It would be great if there would be an app that sends me a push message if somebody needs something. Having a browser window open all day during work is fine but I would offer my instant replies also at evenings and weekends where I am not in front of my computer. There is the slack option but I couldn't try it within the free version. What problems ...

"Quick and Easy"

What do you like best about Userlike? The system was very quick and easy to set up and allows customisation for my site colours. Support team are great too! What do you dislike about Userlike? When I tried to be available on my Mobile, it would log me out when the phone went to sleep What problems is Userlike solving and how is that benefiting you? Trialing the system to see if having online chat increases sales. Too early to tell if it helps

"I compared and found Userlike most useful for our small company"

What do you like best about Userlike? Userlike helped us to setup the right customer support within 30 minutes. We could integrate the chat function without any hassle or problems. The software is easy and intuitive to use, so that we didn't have to invest any resources in training our support team. It was important to me, as we weren't sure at the beginning if we will stick with it or choose another service provider. What do you dislike about Userlike? I would love to see Whatsapp support, ...

"Tolle Chat-Software!"

What do you like best about Userlike? Das Beste an Userlike ist die kinderleichte Einrichtung und Anwendung; man muss sich nicht erst durch unzählige Erklärungen lesen sondern kann direkt loslegen. Falls etwas unklar sein sollte, stehen einem die Userlike-Mitarbeiter jederzeit zur Verfügung und bieten einem den nötigen Support. Die Chat-Software bringt alle nötigen Features mit sich, die uns eine schnelle & unkomplizierte Kommunikation mit unseren Kunden ermöglichen. Wir waren auf der Suche ...