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9.2

SpotScore

Userlike - Live Chat Software

Userlike Reviews in July 2026: User Ratings, Pros & Cons

Empowering real-time chat for exceptional customer communication.

4.6

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Starts from $90 / Month when Billed Yearly, also offers free forever plan

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Userlike Reviews & Ratings

4.6

Excellent

Based on 444 ratings & 462 reviews

Are you using Userlike?

Rating Distribution

Excellent

(293)

Very Good

(155)

Good

(12)

Poor

(1)

Terrible

(1)

Spotsaas Editor’s POV

Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more

Userlike pros and cons

  • Simple and effective UI with many useful features that are easy to implement.

  • Quick and efficient setup process with a wide range of available features.

  • Easy memory retention of conversations for better customer service.

  • Good management of operators and their roles with clear tutorials.

  • Initial complexity for newcomers in activating and utilizing all features.

  • Some features can be overwhelming due to the richness of options.

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Showing 261-270 out of 462

AU

Anonymous User

11/04/19

4.5 out of 5

"The best tool for SaaS livesupport"

What do you like best about Userlike? You can take a screenshot of the users view during a support session. This makes our job very easy when we help customers. What do you dislike about Userlike? Answering offline message should be a build in feature. It would make our workflow so much easier. What problems is Userlike solving and how is that benefiting you? We help our clients with problems in realtime. Clients can leave us messages any time and are more likely to leave feedback.

SM

Shannon M

08/24/19

5 out of 5

"I likened and discovered the most helpful user for our small company"

What do you like best about Userlike? It provides the scoring visit job that provides us feedback to enhance administration, provides us accurate explanatory knowledge of the exhibition of our support job region bolster group, as well as important data on web traffic. It was incredibly easy to create user-like configuration. Obviously, the Dashboard is structured and the website association operates perfectly. All visits are anything but hard to use and they are amazing in their ...

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VS

Viva S

06/15/19

5 out of 5

"The best live chat has Userlike"

What do you like best about Userlike? Userlike is a very good application. The control panel offers us very varied functions for equipment management, operators can interact with each other. Another thing that I love about this platform is that it is at the best price. Allows us offer excellent customer service, and offers us an external chat in which we can receive the questions of the users. Without a doubt the best What do you dislike about Userlike? They have not taken the initiative to ...

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LP

leovaldo p

06/01/19

1.5 out of 5

" how useful is userlike"

What do you like best about Userlike? in principle it seems to be a friendly application to create a direct contact with customers and employees directly, in a chat of a pleasant visual aspect What do you dislike about Userlike? you must first join all the contacts in order to have conversations through the chat, and having all the clients access to register is a bit complicated Recommendations to others considering Userlike: there are many applications that generate the same utilities to ...

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JR

Jalmari R

05/15/19

5 out of 5

""Simple and Effective""

What do you like best about Userlike? Userlike setup was extremely simple to make. The Dashboard is obviously organized and the association with the Website works consummately. All visits are anything but difficult to utilize and the usefulness is incredible. It offers the scoring visit work which gives us input to improve the administration, gives us exact explanatory understanding relating the exhibition of our assistance work area bolster group and furthermore significant web traffic ...

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DA

Dolores A

04/30/19

5 out of 5

""Userlike Review""

What do you like best about Userlike? The dashboard offers us capacities for group the executives, administrators can interface with one another. The capacity to join the help group in a similar domain, and this brings extra advantages, for example, consistency and improvement of collaboration. It additionally offers the scoring talk work, which gives us criticism to improve the administration. I can not help but rather notice that the portable form of Userlike works incredible and is ...

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OP

Oliver P

03/05/19

4.5 out of 5

"Easy setup, clear structure, fast to implement on the website, powerful tool"

What do you like best about Userlike? The Setup was very easy to make. Even if you are not trained in with the tutorials and the logical structure everything worked perfect. The Dashboard is clearly structured and the Connection with the Website works perfectly. All chats are easy to use and the functionality is great. Also the Support Team makes a great Job and Supports in a professional way. What do you dislike about Userlike? The only thing we miss is an app from where youcan handle the ...

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AU

Anonymous User

02/03/19

4 out of 5

"It's a live chat with great features "

What do you like best about Userlike? The interface of the chat window is eye-catching and user-friendly. It can be customized from the colors to the preset chat script for offline chat. It also offers the scoring chat function, which gives us feedback to improve the service. Another aspect I like about Userlike, is that stores the talks, which is quite useful because it helps us interact with visitors without any confusion. I can not help but mention that the mobile version of Userlike ...

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AU

Anonymous User

02/03/19

4 out of 5

"It's a live chat with great features "

What do you like best about Userlike? The interface of the chat window is eye-catching and user-friendly. It can be customized from the colors to the preset chat script for offline chat. It also offers the scoring chat function, which gives us feedback to improve the service. Another aspect I like about Userlike, is that stores the talks, which is quite useful because it helps us interact with visitors without any confusion. I can not help but mention that the mobile version of Userlike ...

Read more

AU

Anonymous User

02/03/19

4.5 out of 5

"It fits with your website"

What do you like best about Userlike? It is a really good SaaS app. The dashboard offers us functions for team management, operators can interact with each other. This is one of the greatest advantages of this app, the ability to join the support team in the same environment, and this brings additional benefits such as consistency and simplification of teamwork. It offers functionality at the best price. It allows us to offer an excellent service to the client, extract relevant metrics, and ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].