9.2
SpotScore
Userlike Reviews in July 2026: User Ratings, Pros & Cons
Empowering real-time chat for exceptional customer communication.
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Starts from $90 / Month when Billed Yearly, also offers free forever plan
Userlike Reviews & Ratings
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Spotsaas Editor’s POV
Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more
Userlike pros and cons
Simple and effective UI with many useful features that are easy to implement.
Quick and efficient setup process with a wide range of available features.
Easy memory retention of conversations for better customer service.
Good management of operators and their roles with clear tutorials.
Initial complexity for newcomers in activating and utilizing all features.
Some features can be overwhelming due to the richness of options.
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Showing 251-260 out of 462
AU
Anonymous User
05/05/20
"Very useful during the lockdown to keep in touch"
What do you like best about Userlike? ease of use and it's great for keeping in What do you dislike about Userlike? interface not the easiest but soon ok to use Recommendations to others considering Userlike: Its a great step into live chat software What problems is Userlike solving and how is that benefiting you? On going communication
MB
Mark B
04/30/20
"Ease of use and setup"
What do you like best about Userlike? Linking this to my website was very easy and the use afterward has been amazing. Additionally, they reached out because my business wasn't one that normally signs up and this kind of outreach was great. The ability to have messages come to us while we are away is a big plus. What do you dislike about Userlike? At this point, there hasn't been anything I don't like. Recommendations to others considering Userlike: It is easy to set up and use. The free ...
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AU
Anonymous User
04/30/20
"Sehr einfaches und übersichtliches Chat-Tool"
What do you like best about Userlike? Userlike ist schnell auf der Webseite eingebaut und startklar! Der schnelle und freundliche Kunden-Support konnte bei allen unseren Fragen und darüber hinaus weiterhelfen! So wünscht man sich das! What do you dislike about Userlike? Unserer Meinung nach sind die Preise eher hoch. Anfänger könnte das Dashboard/Backend überfordern, weil es viele Einstellmöglichkeiten gibt. What problems is Userlike solving and how is that benefiting you? Schneller und ...
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AU
Anonymous User
04/30/20
"Sehr einfaches und übersichtliches Chat-Tool"
What do you like best about Userlike? Userlike ist schnell auf der Webseite eingebaut und startklar! Der schnelle und freundliche Kunden-Support konnte bei allen unseren Fragen und darüber hinaus weiterhelfen! So wünscht man sich das! What do you dislike about Userlike? Unserer Meinung nach sind die Preise eher hoch. Anfänger könnte das Dashboard/Backend überfordern, weil es viele Einstellmöglichkeiten gibt. What problems is Userlike solving and how is that benefiting you? Schneller und ...
Read more
AU
Anonymous User
04/24/20
"Ein sehr brauchbares Tool zur Kommunikation"
What do you like best about Userlike? Sehr angenehmes Handling. Direkter Kontakt mit dem Gegenüber. What do you dislike about Userlike? Die Möglichkeiten der Positionierung des Tools auf der Website könnten umfangreicher sein. Recommendations to others considering Userlike: Kinderleicht zu integrieren. Gut erweiterbar. Empfehlenswert! What problems is Userlike solving and how is that benefiting you? Unsere Website erhält durch userlike einen deutlichen Mehrwert und wikt dadurch lebendiger.
TH
Torsten H
04/10/20
"Great functionality for whole business support"
What do you like best about Userlike? The Jabber integration into Macos is awesome. What do you dislike about Userlike? No mobile app and Ui of chat (in backend). What problems is Userlike solving and how is that benefiting you? We solve our Support and lead generation tasks.
TH
Torsten H
04/10/20
"Great functionality for whole business support"
What do you like best about Userlike? The Jabber integration into Macos is awesome. What do you dislike about Userlike? No mobile app and Ui of chat (in backend). What problems is Userlike solving and how is that benefiting you? We solve our Support and lead generation tasks.
TV
Thomas V
04/09/20
"The system is pretty comprehensiveand very user-friendly - even without big programming skills."
What do you like best about Userlike? The system offers nic etools to adjust the optical appearance. It is easy to get started and offers nice options for more automaize customer service. What do you dislike about Userlike? I am missing an app for easy use of an agent service by mobile phone. I cound not find the settings for acoutic signals for new enquiries/ new chats. What problems is Userlike solving and how is that benefiting you? I want an additional channel for customers to place ...
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TV
Thomas V
04/09/20
"The system is pretty comprehensiveand very user-friendly - even without big programming skills."
What do you like best about Userlike? The system offers nic etools to adjust the optical appearance. It is easy to get started and offers nice options for more automaize customer service. What do you dislike about Userlike? I am missing an app for easy use of an agent service by mobile phone. I cound not find the settings for acoutic signals for new enquiries/ new chats. What problems is Userlike solving and how is that benefiting you? I want an additional channel for customers to place ...
Read more
NT
Nary T
11/06/19
"The best communication tool I found"
What do you like best about Userlike? Their support is top notch. With their support it makes everything else a whole lot easier from integration to setting up the flow to fit our problem. What do you dislike about Userlike? I can't find anything to dislike about. If anything they could do better would be to have more documentation. Recommendations to others considering Userlike: Just go for it What problems is Userlike solving and how is that benefiting you? Communication among different ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].