9.2
SpotScore
Userlike Reviews in July 2026: User Ratings, Pros & Cons
Empowering real-time chat for exceptional customer communication.
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Starts from $90 / Month when Billed Yearly, also offers free forever plan
Userlike Reviews & Ratings
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Spotsaas Editor’s POV
Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more
Userlike pros and cons
Simple and effective UI with many useful features that are easy to implement.
Quick and efficient setup process with a wide range of available features.
Easy memory retention of conversations for better customer service.
Good management of operators and their roles with clear tutorials.
Initial complexity for newcomers in activating and utilizing all features.
Some features can be overwhelming due to the richness of options.
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Showing 241-250 out of 462
AU
Anonymous User
05/12/20
"Good tool with easy adminstation"
What do you like best about Userlike? various options and settings to control the behavior What do you dislike about Userlike? The pricing model is not optimal for small companies and start-ups. What problems is Userlike solving and how is that benefiting you? Customer product support.
AU
Anonymous User
05/12/20
"Great product !!"
What do you like best about Userlike? Easy to implement, Lots of channels available and more ... API and I hope a SDK soon What do you dislike about Userlike? nothing. Sometimes reactivity of the interface Recommendations to others considering Userlike: Call them they'll seduce you. Try it, You'll adopt it. What problems is Userlike solving and how is that benefiting you? Communication with customers made even more easy
SB
Scott B
05/12/20
"Easy and Effective"
What do you like best about Userlike? The onboarding process was super simple with tutorials that anticipated all of my questions. I really didn't have to think very much and "voila" my website had the chat feature. Second, the ability to log on or off is equally simple. What do you dislike about Userlike? I don't dislike anything about this service, but it's not clear to me (yet) if there's a free plan or if I have to upgrade to a paid plan. At $29/mth I'm not sure if it's worth it for my ...
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AU
Anonymous User
05/12/20
"Good tool with easy adminstation"
What do you like best about Userlike? various options and settings to control the behavior What do you dislike about Userlike? The pricing model is not optimal for small companies and start-ups. What problems is Userlike solving and how is that benefiting you? Customer product support.
AU
Anonymous User
05/10/20
"easy to setup and use"
What do you like best about Userlike? Unified messaging concept to integrate Facebook and Whatsap What do you dislike about Userlike? Missing mobile App and stand-alone Windows App for operators to use without browser. What problems is Userlike solving and how is that benefiting you? Possible communication with customers who would not go through contacting us using the online contact form
AU
Anonymous User
05/10/20
"easy to setup and use"
What do you like best about Userlike? Unified messaging concept to integrate Facebook and Whatsap What do you dislike about Userlike? Missing mobile App and stand-alone Windows App for operators to use without browser. What problems is Userlike solving and how is that benefiting you? Possible communication with customers who would not go through contacting us using the online contact form
AU
Anonymous User
05/10/20
"userlike review"
What do you like best about Userlike? simple, just works, straightforward short javascript code which you can easily add to your web page What do you dislike about Userlike? default messages were a bit inappropriately cheery/markety, but easily changed Recommendations to others considering Userlike: spend time going through all of the configuration options, especially the wording of the various messages. What problems is Userlike solving and how is that benefiting you? nothing yet, just starting
AU
Anonymous User
05/07/20
"Easy to install and powerful live chat"
What do you like best about Userlike? It is very easy to install the live chat while the backend offers many options for workflows and teams. The support team of userlike is friendly, helpful and responsive. Clear recommendation. What do you dislike about Userlike? I would love to get browser notifications on new chats, even if I am not on the userlike backend website in any tab. What problems is Userlike solving and how is that benefiting you? My business is more reachable and supportive ...
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AU
Anonymous User
05/05/20
"Tolles Produkt! Guter Service - Sehr gut erreichbar! Empfehlenswert - 10 Punkte"
What do you like best about Userlike? Tolles Produkt! Guter Service - Sehr gut erreichbar! Empfehlenswert - 10 Punkte What do you dislike about Userlike? Es gibt derzeit noch nichts negatives zu berichten. What problems is Userlike solving and how is that benefiting you? Unsere Zielsetzung
AU
Anonymous User
05/05/20
"Very useful during the lockdown to keep in touch"
What do you like best about Userlike? ease of use and it's great for keeping in What do you dislike about Userlike? interface not the easiest but soon ok to use Recommendations to others considering Userlike: Its a great step into live chat software What problems is Userlike solving and how is that benefiting you? On going communication
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].