9.2
SpotScore
Userlike Reviews in July 2026: User Ratings, Pros & Cons
Empowering real-time chat for exceptional customer communication.
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Starts from $90 / Month when Billed Yearly, also offers free forever plan
Userlike Reviews & Ratings
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Spotsaas Editor’s POV
Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more
Userlike pros and cons
Simple and effective UI with many useful features that are easy to implement.
Quick and efficient setup process with a wide range of available features.
Easy memory retention of conversations for better customer service.
Good management of operators and their roles with clear tutorials.
Initial complexity for newcomers in activating and utilizing all features.
Some features can be overwhelming due to the richness of options.
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Showing 201-210 out of 462
FJ
Fred J
08/12/20
"Simple, easy and user friendly web chat service"
What do you like best about Userlike? It enables me to chat with potential customers visiting out website in a supportive manner. It is very easy to use and includes useful tutorials to help you get started with UserLike. It also has a free trial which is amazing and other services don't often offer this. I also really like that you can see what your webvisitors are typing before they even send the message. What do you dislike about Userlike? There should be a better integration with ...
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AU
Anonymous User
08/10/20
"so far so...great"
What do you like best about Userlike? I appreciate how easy it is to set up and utilise What do you dislike about Userlike? havent managed to find an android app to reply to messages when on the road What problems is Userlike solving and how is that benefiting you? giving potentital customers a chance to engage without the hassle of phone calls or ongoing email chains
AU
Anonymous User
08/10/20
"perfekt in service and quality"
What do you like best about Userlike? easy to install, good userguide and a german location What do you dislike about Userlike? have not found anything yet, the system has run smoothly to this day What problems is Userlike solving and how is that benefiting you? direct communication with customers
AU
Anonymous User
08/10/20
"perfekt in service and quality"
What do you like best about Userlike? easy to install, good userguide and a german location What do you dislike about Userlike? have not found anything yet, the system has run smoothly to this day What problems is Userlike solving and how is that benefiting you? direct communication with customers
AU
Anonymous User
08/04/20
"Excellent"
What do you like best about Userlike? Simple layout, easy to use & integrate into your website, excellent customer support What do you dislike about Userlike? Nothing as yet, I am new to these systems but found userlike to be extremely user friendly and straightforward to use What problems is Userlike solving and how is that benefiting you? Its increased my potential to hear from customers in real time whilst on the website
AU
Anonymous User
08/04/20
"Excellent"
What do you like best about Userlike? Simple layout, easy to use & integrate into your website, excellent customer support What do you dislike about Userlike? Nothing as yet, I am new to these systems but found userlike to be extremely user friendly and straightforward to use What problems is Userlike solving and how is that benefiting you? Its increased my potential to hear from customers in real time whilst on the website
AU
Anonymous User
07/31/20
"It has been great and easy to use"
What do you like best about Userlike? There is a trial which not all websites have What do you dislike about Userlike? There is not a big amount of time for a trial Recommendations to others considering Userlike: You should use the trial wisely What problems is Userlike solving and how is that benefiting you? I m trying to add a bot.
KS
Karsten S
07/28/20
"Userlike is a good way to get in touch with our customers."
What do you like best about Userlike? With this solution, it can be easily adapted to individual needs. What do you dislike about Userlike? The large number of cookies is difficult to configure with data protection laws in Europe. Recommendations to others considering Userlike: Just try it! What problems is Userlike solving and how is that benefiting you? Respond directly to customer requests.
RA
Reginald A
07/28/20
"Easy to use"
What do you like best about Userlike? It is very easy to use. Dashboard is easy to navigate. What do you dislike about Userlike? None so far. I have a smooth user experience. Recommendations to others considering Userlike: Best live chat software yet base on experience. It is easy to use and navigate. What problems is Userlike solving and how is that benefiting you? Live chat in our website. I believe that it make inquiries answer faster.
KS
Karsten S
07/28/20
"Userlike is a good way to get in touch with our customers."
What do you like best about Userlike? With this solution, it can be easily adapted to individual needs. What do you dislike about Userlike? The large number of cookies is difficult to configure with data protection laws in Europe. Recommendations to others considering Userlike: Just try it! What problems is Userlike solving and how is that benefiting you? Respond directly to customer requests.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].