9.2
SpotScore
Userlike Reviews in July 2026: User Ratings, Pros & Cons
Empowering real-time chat for exceptional customer communication.
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Starts from $90 / Month when Billed Yearly, also offers free forever plan
Userlike Reviews & Ratings
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Spotsaas Editor’s POV
Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more
Userlike pros and cons
Simple and effective UI with many useful features that are easy to implement.
Quick and efficient setup process with a wide range of available features.
Easy memory retention of conversations for better customer service.
Good management of operators and their roles with clear tutorials.
Initial complexity for newcomers in activating and utilizing all features.
Some features can be overwhelming due to the richness of options.
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Showing 191-200 out of 462
EW
Erich W
08/30/20
"Comfortable chat solution"
What do you like best about Userlike? The dashboard gives a perfect overview and chats are easy to handle What do you dislike about Userlike? Unfortunately there is no chat bot integrated What problems is Userlike solving and how is that benefiting you? Better customer experience on our website and more leads
AU
Anonymous User
08/28/20
"Auto-Vorbeck review"
What do you like best about Userlike? super Benutzeroberfläche, einfaches Handling, guter Support What do you dislike about Userlike? das tool sollte per app verfügbar sein, damit es mobiler nutzbar ist Recommendations to others considering Userlike: einfach einzubinden in der firmenwebsite, einfaches handling What problems is Userlike solving and how is that benefiting you? Wir müssen die Kunden*innen zunächst an das Tool gewöhnen und sie darauf aufmerksam machen. Für die Zukunft wird der ...
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AU
Anonymous User
08/26/20
"I like it :)"
What do you like best about Userlike? the easy way to implatate and using the dashboard What do you dislike about Userlike? There is no option to use it on my smartphone What problems is Userlike solving and how is that benefiting you? My Platform is new, so user have a lot of question. I can interact quickly and help them
AU
Anonymous User
08/24/20
"GREAT SOFTWARE"
What do you like best about Userlike? THE ICON ON THE SITE IS CLEAN AND WORKS WELL AND PROMPTS THE USER TO COMMUNICATE WITHOUT HAVING TO GO THROUGH A WHOLE LOT OF NONSENSE. What do you dislike about Userlike? THE CARTOON IMAGES WHEN YOU ARE NOT LOGGED IN. Recommendations to others considering Userlike: TRY IT. IT IS AN EXCELLENT LIVE CHAT PLATFORM What problems is Userlike solving and how is that benefiting you? CLIENT COMMUNICATION AND THE ABILITY TO CHAT FREELY.
AU
Anonymous User
08/24/20
"GREAT SOFTWARE"
What do you like best about Userlike? THE ICON ON THE SITE IS CLEAN AND WORKS WELL AND PROMPTS THE USER TO COMMUNICATE WITHOUT HAVING TO GO THROUGH A WHOLE LOT OF NONSENSE. What do you dislike about Userlike? THE CARTOON IMAGES WHEN YOU ARE NOT LOGGED IN. Recommendations to others considering Userlike: TRY IT. IT IS AN EXCELLENT LIVE CHAT PLATFORM What problems is Userlike solving and how is that benefiting you? CLIENT COMMUNICATION AND THE ABILITY TO CHAT FREELY.
AU
Anonymous User
08/20/20
"Sehr gute Anleitungen und ein super Service"
What do you like best about Userlike? Die Video-Anleitungen sind sehr hilfreich. What do you dislike about Userlike? Die Struktur im Backend habe ich noch nicht ganz durchschaut, das Tutorial zu Beginn hat schon etwas geholfen. What problems is Userlike solving and how is that benefiting you? Chatfunktion auf bestimmten Seiten verfügbar machen und Alternativnachricht bei Offline-Modus
AU
Anonymous User
08/20/20
"Integration into WordPress website"
What do you like best about Userlike? Very easy integration into website, plug and play, of course not 5min and sometimes you have to read the two installation tip sentences carefully, but for complete integration and operation into website max.30 min needed. Excellent support. What do you dislike about Userlike? Not really much, sometimes tutorials could be more could be more explainable , but most is written in the mouse over text What problems is Userlike solving and how is that ...
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AU
Anonymous User
08/20/20
"Integration into WordPress website"
What do you like best about Userlike? Very easy integration into website, plug and play, of course not 5min and sometimes you have to read the two installation tip sentences carefully, but for complete integration and operation into website max.30 min needed. Excellent support. What do you dislike about Userlike? Not really much, sometimes tutorials could be more could be more explainable , but most is written in the mouse over text What problems is Userlike solving and how is that ...
Read more
AU
Anonymous User
08/17/20
"Very Nice Chat Solution"
What do you like best about Userlike? Easy to Integrate with Website. Nice Features What do you dislike about Userlike? Can be confusing initially. Better user naming and Chat bot features What problems is Userlike solving and how is that benefiting you? Adding Chat to site
AU
Anonymous User
08/14/20
"Very customer oriented!"
What do you like best about Userlike? That you're able to customize it to your branding and track the customers after they've sent you a chat message. What do you dislike about Userlike? That there's no app available to use on yourp hone. Recommendations to others considering Userlike: x What problems is Userlike solving and how is that benefiting you? Allowing customers to ask questions and receive answers quickly in order to fasten the buying process.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].