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9.2

SpotScore

Userlike - Live Chat Software

Userlike Reviews in July 2026: User Ratings, Pros & Cons

Empowering real-time chat for exceptional customer communication.

4.6

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Starts from $90 / Month when Billed Yearly, also offers free forever plan

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Userlike Reviews & Ratings

4.6

Excellent

Based on 444 ratings & 462 reviews

Are you using Userlike?

Rating Distribution

Excellent

(293)

Very Good

(155)

Good

(12)

Poor

(1)

Terrible

(1)

Spotsaas Editor’s POV

Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more

Userlike pros and cons

  • Simple and effective UI with many useful features that are easy to implement.

  • Quick and efficient setup process with a wide range of available features.

  • Easy memory retention of conversations for better customer service.

  • Good management of operators and their roles with clear tutorials.

  • Initial complexity for newcomers in activating and utilizing all features.

  • Some features can be overwhelming due to the richness of options.

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Showing 181-190 out of 462

AU

Anonymous User

09/28/20

5 out of 5

"Great way t stay in touch"

What do you like best about Userlike? There is an instant connection you're making with a possible sale. What do you dislike about Userlike? Being logged out after inactivity. Or simply logged out. What problems is Userlike solving and how is that benefiting you? Customer questions that are often a barrier to a sale.

AU

Anonymous User

09/28/20

5 out of 5

"Best chat software I found"

What do you like best about Userlike? Ease of use once set up, and seems more useable by our customers than other plugins What do you dislike about Userlike? It was a little hard to set up initially What problems is Userlike solving and how is that benefiting you? More customer interaction for things that they woudln't email about. Quicker first contact

AU

Anonymous User

09/26/20

5 out of 5

"there are these small helpers ... which you never came across"

What do you like best about Userlike? this will be an initial review, before I have checked the software. so based on what I see, how i will get approached and how my gut feeling will react. What do you dislike about Userlike? so far I'm not able to say anything regarding dislikes or likes What problems is Userlike solving and how is that benefiting you? one benefit I realised, is the way of thinking. i was searching for a substitute term regarding naming customer support lines, aliases for ...

Read more

AU

Anonymous User

09/22/20

4 out of 5

"Fast and easy"

What do you like best about Userlike? It's easy to use with a lot of tutorials. What do you dislike about Userlike? It's not really cheap with some difficult adjustments. What problems is Userlike solving and how is that benefiting you? Contact with customers.

AU

Anonymous User

09/18/20

4.5 out of 5

"Apreciação USERLIKE ETOPI"

What do you like best about Userlike? I do like the simplicity of it....and many possibilities What do you dislike about Userlike? To hard to find something to dislike...sincerely Recommendations to others considering Userlike: Try and you get i love... What problems is Userlike solving and how is that benefiting you? Need to reach more clients...one more door open to cantacts

AU

Anonymous User

09/16/20

5 out of 5

"Es war die beste Idee Userlike zu integrieren!"

What do you like best about Userlike? Der schnelle Kontakt mit dem Kunden. Man erreicht den Kunden genau in dem Moment, wo das Interesse am größten ist. What do you dislike about Userlike? Eine Schnittstelle zu E-Mail Systemen wäre wünschenswert. Nicht als CSV sondern als pdf oder ähnliches. What problems is Userlike solving and how is that benefiting you? Der Kunde kann anonym bleiben

CJ

Clayton John Z

09/16/20

5 out of 5

"this is a really good tool to have feedback from my website visitors"

What do you like best about Userlike? The fact that I can interact with my viewers on my website, I don't lose my leads What do you dislike about Userlike? Maybe a more user friendly way to set up the application What problems is Userlike solving and how is that benefiting you? I dont lose my leads who visit my website I look much more professional

AU

Anonymous User

09/09/20

4 out of 5

"Simple and easy to install."

What do you like best about Userlike? The fact it only takes 10 mins to install. What do you dislike about Userlike? While I like the complexity and flexibility of the custom features, its hard to know where everything lives. What problems is Userlike solving and how is that benefiting you? Customers now have a simple way to contact us and feel like we are always here.

AU

Anonymous User

09/09/20

5 out of 5

"Einfach zu bedienendes aber dennoch sehr großartiges Tool!"

What do you like best about Userlike? Die zahlreichen Optionen zur Gestaltung des Chats aber auch die jeweilige Rollenzuweisung sind einfach erklärt und kinderleicht in der Handhabung. What do you dislike about Userlike? Dazu gibt es nichts zu sagen, das Tool ist klasse. What problems is Userlike solving and how is that benefiting you? Als Agenturanbieter für Online-Marketing-Lösungen ist es verständlich, dass potentielle Kunden Fragen zu den einzelnen Produkten haben. Mit Userlike haben ...

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MH

Marcel H

09/07/20

4 out of 5

"Testphase positiv"

What do you like best about Userlike? Die einfache Bedienoberfläche ermöglicht eine schnelle Einweisung für die Mitarbeiter. Alle normale Buttons sind einfach zu erreichen und schnelle zu erklären. Viele Änderungs- und Gestaltungsmöglichkeiten sind bereits in der Testphase möglich. What do you dislike about Userlike? Die Testphase könnte mit einem Full-Service starten und diese dann markieren. So das erstmal alles direkt getestet werden kann um dann das entsprechende Paket auszuwählen. Aber ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].