9.2
SpotScore
Userlike Reviews in July 2026: User Ratings, Pros & Cons
Empowering real-time chat for exceptional customer communication.
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Starts from $90 / Month when Billed Yearly, also offers free forever plan
Userlike Reviews & Ratings
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Spotsaas Editor’s POV
Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more
Userlike pros and cons
Simple and effective UI with many useful features that are easy to implement.
Quick and efficient setup process with a wide range of available features.
Easy memory retention of conversations for better customer service.
Good management of operators and their roles with clear tutorials.
Initial complexity for newcomers in activating and utilizing all features.
Some features can be overwhelming due to the richness of options.
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Showing 171-180 out of 462
AU
Anonymous User
10/20/20
"Super fast setup, clean layout, easy to install and nice to use"
What do you like best about Userlike? The Setup was super easy and we are enjoying the free trial on our website. What do you dislike about Userlike? Unfortunately the Analytics are not part of the cheapest subscription. Not even a few numbers.. it would be nice to see at least the overall number of chats and messages... What problems is Userlike solving and how is that benefiting you? We are getting more information about the need of our customers and see how they navigate through our website.
TK
Tatjana K
10/16/20
"Great Live Chat Tool!"
What do you like best about Userlike? Awesome customer support and easy to use tool! What do you dislike about Userlike? Only thing - that they do not have an App yet, in which you can interact with your customers! What problems is Userlike solving and how is that benefiting you? Our own customer service will be much better and interactive now. We are very positive that our conversions will increase thanks to the live chat implementation!
CL
Carry L
10/15/20
"Ich finde Userlike ist eine sehr gute Chat Sofware mit vielen Möglichkeiten."
What do you like best about Userlike? Die Individualisierung und einfach Anbindung im Google Tag Manager. What do you dislike about Userlike? Mir fehlt noch der Überblick, was alles möglich ist. Recommendations to others considering Userlike: use the 2 weeks of testing What problems is Userlike solving and how is that benefiting you? Wir können mit unseren Nutzern chatten und erhoffen uns mehr Leads.
AU
Anonymous User
10/12/20
"we are very satisfied with the chat from userlike and can recommend the tool to others."
What do you like best about Userlike? communication with customers with a simple system. What do you dislike about Userlike? nothing ... we are very satisfied with the chat tool so far. What problems is Userlike solving and how is that benefiting you? we now have much faster contact with our customers and can deliver answers faster.
RJ
Robert J
10/07/20
"Nice wordpress Plugin, easy to setup and use. Good Dashboard for communication in place"
What do you like best about Userlike? simple design and stabel function. push messages remind me to take action. collaboration with team should easily be possible. What do you dislike about Userlike? i do have little experience with such a tool but from my point of view: quite nice. a little bit more options for individual scaling would be nice. What problems is Userlike solving and how is that benefiting you? get more response from website visitors, undertake direct and fast communication ...
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AU
Anonymous User
10/05/20
"Top just class and easy to use"
What do you like best about Userlike? All good it is suitable for everyone that every r employee can get involved in the chat to admit customer satisfied words What do you dislike about Userlike? All best have not found anything negative yet but are still in the test Recommendations to others considering Userlike: Top What problems is Userlike solving and how is that benefiting you? Quick and easy contact with customers
AU
Anonymous User
10/02/20
"Funktioniert sehr gut"
What do you like best about Userlike? Die Installation ist einfach gestaltet, die Konfiguration übersichtlich und selbsterklärend. Die gebotenen Features sind absolut ausreichend. Ein Plus ist die DSVGO freundliche Lösung. What do you dislike about Userlike? Leider ist das Preisniveau im Vergleich zu ähnlichen Chat-Systemen nicht sehr ansprechend. What problems is Userlike solving and how is that benefiting you? Der Chat wird von unseren Kunden gut angenommen und erhöht unsere Service-Qualität.
AU
Anonymous User
10/01/20
"Great tool for keeping your clients close"
What do you like best about Userlike? Easy setup, great maintaining, supports german GDPR What do you dislike about Userlike? There should be an additional pricing group Recommendations to others considering Userlike: Just use it straight away - great tool! What problems is Userlike solving and how is that benefiting you? Keeping clients and interested people close to the website/company
AR
Andrew R
09/29/20
"Very good at what it does"
What do you like best about Userlike? I love the interface for the customers, really easy for them to use. What do you dislike about Userlike? The admin is a little complicated compared to competitors Recommendations to others considering Userlike: This works just like the expensive competitors but comes with a much cheaper price tag. What problems is Userlike solving and how is that benefiting you? The solution we wanted was for customers to speak to us without email or telephone calls, ...
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AU
Anonymous User
09/28/20
"Nice Plugin"
What do you like best about Userlike? super easy and quick integration via java script snippet What do you dislike about Userlike? Sending data to the chat session functions userlikeReady and userlike.setData (https://www.userlike.com/en/public/tutorial/api/javascript/custom-data) deprecated - That is realy bad! What problems is Userlike solving and how is that benefiting you? Simple and easy communication with our customers in the online shop
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].