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9.2

SpotScore

Userlike - Live Chat Software

Userlike Reviews in July 2026: User Ratings, Pros & Cons

Empowering real-time chat for exceptional customer communication.

4.6

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Userlike Reviews & Ratings

4.6

Excellent

Based on 444 ratings & 462 reviews

Are you using Userlike?

Rating Distribution

Excellent

(293)

Very Good

(155)

Good

(12)

Poor

(1)

Terrible

(1)

Spotsaas Editor’s POV

Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more

Userlike pros and cons

  • Simple and effective UI with many useful features that are easy to implement.

  • Quick and efficient setup process with a wide range of available features.

  • Easy memory retention of conversations for better customer service.

  • Good management of operators and their roles with clear tutorials.

  • Initial complexity for newcomers in activating and utilizing all features.

  • Some features can be overwhelming due to the richness of options.

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Showing 161-170 out of 462

BS

Bahareh S

12/08/20

5 out of 5

"Great and easy to use Live Chat"

What do you like best about Userlike? How easy it was to use and also integrate on the website What do you dislike about Userlike? It once reset all my settings and I couldn't work out why What problems is Userlike solving and how is that benefiting you? People can contact us live as they have questions, more likely conversion to sale.

AU

Anonymous User

11/26/20

5 out of 5

"Wir mögen Userlike"

What do you like best about Userlike? Sehr gute Tutorial und der Support ist schnell und zuverlässig What do you dislike about Userlike? Es wäre gut, wenn es die Möglichkeit gäbe, dass die Nachrichten über eine App auf dem Desktop eingehen würden, statt über den Browser. What problems is Userlike solving and how is that benefiting you? Wir wollen gerade den ausländischen Interessenten die Möglichkeit geben, schnell ihre Fragen zu stellen.

AU

Anonymous User

11/20/20

4.5 out of 5

"Veramente ottimo"

What do you like best about Userlike? Facilità di utilizzo buona personalizzazione What do you dislike about Userlike? Migliorare i gruppi e l offline cmq sono dettagli Recommendations to others considering Userlike: Da provare What problems is Userlike solving and how is that benefiting you? I contatti con i clienti

AU

Anonymous User

11/11/20

5 out of 5

"Top Buissness Live-Chat"

What do you like best about Userlike? Die Gratisversion zum Einstieg ist sehr gut. Eine echtzeit Unterhaltung mit sofortiges Feedback - sofortige Kundenbewertung! Wird sehr gut von den Interessenten angenommen. What do you dislike about Userlike? Aktuell gibt noch keine Auffälligkeiten oder Störungen bei der Anwendung. What problems is Userlike solving and how is that benefiting you? Wir lösen mit Userlike eher über Kommunikationsprobleme wie telefonisch. Die Auftragsquote ist überraschend ...

Read more

TM

Timo M

11/06/20

4 out of 5

"Sehr einfach und intuitiv bedienbar"

What do you like best about Userlike? Sehr unkomplizierte Implementierung. Funktionen und Erscheinungsbild des Messengers sind sehr individuell anpassbar. What do you dislike about Userlike? Hier fällt mir ehrlich gesagt nichts zu ein. What problems is Userlike solving and how is that benefiting you? Wir versuchen zu verstehen, weshalb Kunden Ihren Kauf bei uns im Webshop abbrechen.

SG

Sean G

11/02/20

4.5 out of 5

"Very easy to use as well as add your employees to. Works as advertised."

What do you like best about Userlike? The simplicity of the widget and how quickly you can get up and running. It took me less than 10 minutes to have it installed and running., What do you dislike about Userlike? The interface can seem overpowering, but if you take your time and read all the instructions it will all make sense. What problems is Userlike solving and how is that benefiting you? I am working on converting more of my web traffic into customers. I feel that personal touch might ...

Read more

AU

Anonymous User

11/02/20

4 out of 5

"Super Service"

What do you like best about Userlike? Facile à installer et à utiliser. Je recommande. Il y a une version gratuite pour tester le service avant de prendre un forfait. What do you dislike about Userlike? La version gratuite est assez restreinte, il faudra partir sur une version payante pour plus d'options. What problems is Userlike solving and how is that benefiting you? Grâce à ce service, on améliore le nombre de commandes, des personnes qui hésitaient sont rassurés grâce au tchat.

AU

Anonymous User

11/01/20

5 out of 5

"Best live support widget"

What do you like best about Userlike? Faster conversation and reply without any delay of a single second. What do you dislike about Userlike? as of now i didn't see anything to dislike about What problems is Userlike solving and how is that benefiting you? we are solving customer support and sales

JS

Johannes S

10/26/20

5 out of 5

"Really good"

What do you like best about Userlike? den Aufbau der Seite, die einfach Bedienung What do you dislike about Userlike? es gibts nichts ander Seite, das mir bis jetzt nicht gefällt What problems is Userlike solving and how is that benefiting you? Wir sparen uns unnötige Anrufe da viel per Chat beantwortet werden kann.

LS

Lauren S

10/23/20

5 out of 5

"Already a HUGE fan of Userlike after 4 days!"

What do you like best about Userlike? All of the leads generated in a short period of time. What do you dislike about Userlike? I dislike how there is not an App. It would be SO handy to have Userlike on my mobile for when I step away from my desk. What problems is Userlike solving and how is that benefiting you? Not all people like talking on the phone. People enjoy simple, FAST responses. So we are getting conversions that we would not get without this service.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].