9.2
SpotScore
Userlike Reviews in July 2026: User Ratings, Pros & Cons
Empowering real-time chat for exceptional customer communication.
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Starts from $90 / Month when Billed Yearly, also offers free forever plan
Userlike Reviews & Ratings
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Spotsaas Editor’s POV
Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more
Userlike pros and cons
Simple and effective UI with many useful features that are easy to implement.
Quick and efficient setup process with a wide range of available features.
Easy memory retention of conversations for better customer service.
Good management of operators and their roles with clear tutorials.
Initial complexity for newcomers in activating and utilizing all features.
Some features can be overwhelming due to the richness of options.
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Showing 141-150 out of 462
AU
Anonymous User
02/17/21
"Tolles Tool mit vielen Optionen"
What do you like best about Userlike? Tolles Tool mit vielen Möglichkeiten (Chat, Chatboot...) What do you dislike about Userlike? Zeitintensives Einrichten des Tools um Starten zu könne. What problems is Userlike solving and how is that benefiting you? Registrierungsmail kam nicht an. Support hat schnell geholfen.
AU
Anonymous User
02/17/21
"Gutes Tool um mit Nutzern Kontakt aufzunehmen"
What do you like best about Userlike? Die Konfigurationsmöglichkeiten für die Anzeige des Chats auf der eigenen Page sind vielseitig. Man kann mehrere Chat-Nutzer aus verschiedenen Bereichen hinzufügen. What do you dislike about Userlike? Ich finde es schade, dass man Userlike nicht Mobil nutzen kann. Ich hätte mir gewünscht über eine App zum Beispiel auch von meinem Smartphone aus Nutzerfragen beantworten zu können. Recommendations to others considering Userlike: Einfach testen und ...
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AU
Anonymous User
02/17/21
"Easiest Implementation Ever"
What do you like best about Userlike? Userlike was super-easy to implement. The customer support is very responsive, and the tool is easy to use. What do you dislike about Userlike? Nothing, nothing, nothing, nothing, nothing What problems is Userlike solving and how is that benefiting you? Instant engagement with potential clients. We have been able to address questions and clarify issues, leading to new business.
AU
Anonymous User
02/17/21
"Very good chat service"
What do you like best about Userlike? It's easy to use and the chat can be used in every website page What do you dislike about Userlike? sometimes you lost the email address of the user who contacts you What problems is Userlike solving and how is that benefiting you? point of contact in every website page
JD
Janelle D
02/17/21
"Great Way to Give Your Customers Live Chat"
What do you like best about Userlike? My customers can live chat at any time and I am notified with a chime. Easy to communicate back and forth. What do you dislike about Userlike? I wish I had options to change the notification sound so that I know when a chat comes in (sometimes I think it's another site or app sound). Recommendations to others considering Userlike: If you want a simply, live chat option for your website, this is a great option. Get notified any time someone starts a live ...
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FG
Felix G
02/16/21
"Quick installation & start"
What do you like best about Userlike? Quick installation and starting the chat What do you dislike about Userlike? until now, it's all good, but perhaps I find s.th. I'll dislike later What problems is Userlike solving and how is that benefiting you? Easy way for costumers to get in contact/ much faster than e-mail e.g.
GC
Giuseppe C
02/15/21
"very good tool"
What do you like best about Userlike? the tool is very easy to install and set up. not complicated.very simple. What do you dislike about Userlike? in my opinion, it has too many setting options. of course, it gives you a lot of freedom, but it can also become quite confusing. What problems is Userlike solving and how is that benefiting you? through userlike, we would like to answer customer inquiries much faster.
AU
Anonymous User
02/09/21
"Einfach zu installieren. Übersichtliche Nutzung. Klasse Tool!"
What do you like best about Userlike? Das das Install Script direkt nach der Anmeldung zugeschickt wird! Das macht sonst kein anderer, den ich getestet habe, What do you dislike about Userlike? Bisher gibt es nichts, das mir nicht gefallen hat. What problems is Userlike solving and how is that benefiting you? Kunden finden leichter was sie suchen. Win Win für alle beteiligten.
AU
Anonymous User
02/08/21
"Good Product"
What do you like best about Userlike? Concentrating all communication channels to one team. Huge saving of effort for the staff. What do you dislike about Userlike? Pricing model could be more flexbile for customers between corporate and team. What problems is Userlike solving and how is that benefiting you? Concentrating all communication channels to one team. Huge saving of effort for the staff.
WD
Werner D
02/05/21
"Übersichtliches tool mit ausreichend Möglichkeiten"
What do you like best about Userlike? Auch Sprachnachrichten möglich für längere Nachrichten What do you dislike about Userlike? Eigentlich ist für unseren Zweck nichts zu beanstanden What problems is Userlike solving and how is that benefiting you? Anwerbung von Auszubildenden
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].