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9.2

SpotScore

Userlike - Live Chat Software

Userlike Reviews in July 2026: User Ratings, Pros & Cons

Empowering real-time chat for exceptional customer communication.

4.6

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Userlike Reviews & Ratings

4.6

Excellent

Based on 444 ratings & 462 reviews

Are you using Userlike?

Rating Distribution

Excellent

(293)

Very Good

(155)

Good

(12)

Poor

(1)

Terrible

(1)

Spotsaas Editor’s POV

Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more

Userlike pros and cons

  • Simple and effective UI with many useful features that are easy to implement.

  • Quick and efficient setup process with a wide range of available features.

  • Easy memory retention of conversations for better customer service.

  • Good management of operators and their roles with clear tutorials.

  • Initial complexity for newcomers in activating and utilizing all features.

  • Some features can be overwhelming due to the richness of options.

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Showing 131-140 out of 462

SS

SALIM S

03/03/21

4 out of 5

"bien fait et très complet"

What do you like best about Userlike? le design qui est vraiment bon sue la partie font bak What do you dislike about Userlike? je ne trouve pas pour l'instant , mais je découvre Recommendations to others considering Userlike: super produits What problems is Userlike solving and how is that benefiting you? la communication avec les personne qui cherche a svoir plus

JB

Jörg B

03/02/21

4 out of 5

"Anfänger mit Userlike"

What do you like best about Userlike? gute Kommunikation gute Hilfeleistung einfache Implentierung What do you dislike about Userlike? hohe Kosten keine Android App keine Windows App Recommendations to others considering Userlike: einfach und sicher ! Erfüllt die Datenschutzverordnung in Deutschland What problems is Userlike solving and how is that benefiting you? Ich hoffe, das wir eine rege Kommunikation mit unseren Kunden realisieren können und diese Möglichkeit genutzt wird

AU

Anonymous User

02/25/21

4 out of 5

"Userlike is a great tool to chat with your customers."

What do you like best about Userlike? Easy implementation, good tutorials,available in many languages What do you dislike about Userlike? Nothing, everything is great and it works What problems is Userlike solving and how is that benefiting you? Chat with interessted students

HH

Halis H

02/23/21

5 out of 5

"Userlike is a very clear and well structured software. I can only recommend it."

What do you like best about Userlike? The clear chat functions and setting functions What do you dislike about Userlike? Since it is very extensive, you have to spend a few minutes learning the ropes. But that went very quickly. What problems is Userlike solving and how is that benefiting you? The fast and direct contact with all customers and new users

AU

Anonymous User

02/17/21

5 out of 5

"Unique use for research"

What do you like best about Userlike? We use userlike to conduct interviews for research. It’s easy for my students to set up the widgets and insert them onto a website or even into one of our online surveys. For participants, the process is seamless and they are familiar with other customer service chats so it is easy for them to figure out how to use the widget for an interview. It saves the transcripts making the data cleaning part of our research much easier. What do you dislike about ...

Read more

AU

Anonymous User

02/17/21

3.5 out of 5

"Tolles Tool mit vielen Optionen"

What do you like best about Userlike? Tolles Tool mit vielen Möglichkeiten (Chat, Chatboot...) What do you dislike about Userlike? Zeitintensives Einrichten des Tools um Starten zu könne. What problems is Userlike solving and how is that benefiting you? Registrierungsmail kam nicht an. Support hat schnell geholfen.

SH

Sven H

02/17/21

4.5 out of 5

"great tool for website support"

What do you like best about Userlike? its user friendly and getting forward every year. using USERLIKE since years and offer a better user experience on the website What do you dislike about Userlike? need an app for mac/desktop, it will be more user friendly on our site What problems is Userlike solving and how is that benefiting you? creating an easy first step to make it easier for first time users to getting support / generating leads

AU

Anonymous User

02/17/21

4.5 out of 5

"very simple - very smart"

What do you like best about Userlike? flexible configuration, helpful and competent support What do you dislike about Userlike? make all texts administrable - at the moment there are some that are fixed What problems is Userlike solving and how is that benefiting you? Chat function for training place applicants

JR

Jakob R

02/17/21

4 out of 5

"Very easy to use. Works like a charm for me and my colleagues"

What do you like best about Userlike? The Dashboard is easy to use. Looks very modern aswell. What do you dislike about Userlike? Setup can be a bit tricky. Also you shold have the option to book additional "user slots" without actually upgrading.. Recommendations to others considering Userlike: Try it - Theres a free trial -> Once your customers get used to it, you won't want to miss it again! What problems is Userlike solving and how is that benefiting you? We use it as live chat tool at ...

Read more

AU

Anonymous User

02/17/21

5 out of 5

"Great Product and great support"

What do you like best about Userlike? The user interface is intuitive and modern. Just what our customers need. It fits nicely into our product. What do you dislike about Userlike? A public register for open/outstanding bugs/improvements would help. What problems is Userlike solving and how is that benefiting you? Provide chat support for our customers.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].