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9.2

SpotScore

Userlike - Live Chat Software

Userlike Reviews in July 2026: User Ratings, Pros & Cons

Empowering real-time chat for exceptional customer communication.

4.6

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Starts from $90 / Month when Billed Yearly, also offers free forever plan

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Userlike Reviews & Ratings

4.6

Excellent

Based on 444 ratings & 462 reviews

Are you using Userlike?

Rating Distribution

Excellent

(293)

Very Good

(155)

Good

(12)

Poor

(1)

Terrible

(1)

Spotsaas Editor’s POV

Userlike's interface requires minimal setup, but the initial learning curve is real—plan 2–3 weeks for your team to move beyond basic chat routing. The AI features (canned responses, intent detection) work well for high-volume support but don't replace human judgment on complex issues. Verify in your demo that conversation history exports match your compliance ...Read more

Userlike pros and cons

  • Simple and effective UI with many useful features that are easy to implement.

  • Quick and efficient setup process with a wide range of available features.

  • Easy memory retention of conversations for better customer service.

  • Good management of operators and their roles with clear tutorials.

  • Initial complexity for newcomers in activating and utilizing all features.

  • Some features can be overwhelming due to the richness of options.

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Showing 91-100 out of 462

AU

Anonymous User

05/18/21

5 out of 5

"Very well thought-out"

What do you like best about Userlike? You can always ask questions and get very fast, precise answers. What do you dislike about Userlike? The chat system might be designed more with sales in mind. I come from a different field and would be happy if I had the feeling that this is included as well. But I have a good feeling I could make this work anyway. Recommendations to others considering Userlike: Don't be shy to ask those questions. What problems is Userlike solving and how is that ...

Read more

AU

Anonymous User

05/17/21

4.5 out of 5

"Der beste Weg um mit Kunden in Kontakt zu treten"

What do you like best about Userlike? Unkompliziert, schneller Kontakt einfache Bedienung und vor allem seriös was das Thema Datenschutz angeht. What do you dislike about Userlike? Qualität hat eben seinen Preis. Einstieg für kleinere Unternehmen günstiger machen. Recommendations to others considering Userlike: Wer nach einer Alternative zu Livezilla sucht wird von Userlike begeistert sein. What problems is Userlike solving and how is that benefiting you? Kunden die auf unserer Seite sind ...

Read more

DY

David Y

05/12/21

5 out of 5

"A great helper for our business"

What do you like best about Userlike? Its classy but straightforward appearance perfectly matches our website. It makes it possible for us to get connected with our customers whenever and wherever. Thank the great userlike team for designing such an amazing product. Give you a like! What do you dislike about Userlike? nothing. if i have to say one, that is, i have to keep log in, otherwise I couldn't receive instant messages. What problems is Userlike solving and how is that benefiting ...

Read more

AU

Anonymous User

05/04/21

4 out of 5

"We like Userlike!"

What do you like best about Userlike? Fast and good support! They helped us a lot getting started! We like the user interface and the ability to customize the chat widget without coding. What do you dislike about Userlike? We are not sure how we can easily answer chat messages on our smartphones. What problems is Userlike solving and how is that benefiting you? We can provide support to our users and get instant feedback.

AU

Anonymous User

05/03/21

5 out of 5

"Pfiffiges Tool mit skalierbarem Umfang"

What do you like best about Userlike? Schnell und übersichtlich in der Einrichtung und Betrieb What do you dislike about Userlike? Bisher noch nichts. Wir befinden uns in der Testphase und noch vor der Entscheidung über den Einsatz What problems is Userlike solving and how is that benefiting you? Umwandlung von Kontakten in konkrete Leads, schnellere Information der Kunden

JW

Jörg W

04/27/21

4.5 out of 5

"Userlike is very easy to use"

What do you like best about Userlike? An integration into a website. Free trial period. What do you dislike about Userlike? I can't think of any disadvantages here! What problems is Userlike solving and how is that benefiting you? We currently want to use it for IT support. In the future also for all other products of our company

SC

Sorin C

04/25/21

5 out of 5

"great skill"

What do you like best about Userlike? easy to handle, easy for the client to use, perfect communicator What do you dislike about Userlike? there is nothing to dislike, really nothing What problems is Userlike solving and how is that benefiting you? benefits are definitely to encourage more clients getting in contact

JF

Joerg F

04/23/21

5 out of 5

"A solution that can always be recommended"

What do you like best about Userlike? has many setting options and a stylish design (backend and frontend) What do you dislike about Userlike? the price is too high, packages are also intended for large companies, what about the small ones that only have 1 or 2 employees? What problems is Userlike solving and how is that benefiting you? direct contact with customers

JF

Joerg F

04/23/21

5 out of 5

"A solution that can always be recommended"

What do you like best about Userlike? has many setting options and a stylish design (backend and frontend) What do you dislike about Userlike? the price is too high, packages are also intended for large companies, what about the small ones that only have 1 or 2 employees? What problems is Userlike solving and how is that benefiting you? direct contact with customers

AU

Anonymous User

04/20/21

5 out of 5

"Simple to setup, easy to use"

What do you like best about Userlike? Very clean and structured UI / UX, easy to embed into site, deep configuration possibilities What do you dislike about Userlike? Routing features only available in higher pricing plans What problems is Userlike solving and how is that benefiting you? Offer a direct communication channel for the website users to the sales or support team.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].