Updox Reviews in June 2026: User Ratings, Pros & Cons
Streamline communication in one platform.
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Updox Reviews & Ratings
Spotsaas Editor’s POV
Updox has completely transformed how we run our practice’s communication and patient engagement. The platform centralizes everything—from secure texts and appointment reminders to document management and virtual visits—which has helped our staff stay organized and reduced patient no-shows. I especially appreciate how easy it is to integrate with our existing EMR ...Read more
Updox pros and cons
Updox provides a unified inbox that brings together emails, faxes, messages, and documents, reducing the need to switch between systems and making communication tracking significantly easier for clinical and administrative teams.
Its built-in secure messaging and telehealth capabilities ensure providers can interact with patients safely, complying with strict healthcare data privacy standards while expanding access to care.
Features like appointment reminders, digital forms, secure text, and broadcast messaging help reduce no-shows and streamline administrative work, boosting overall patient satisfaction.
Updox integrates with most major EMR platforms, allowing smoother workflows for documentation, charting, and payment processing without duplicative work or manual data transfer.
Some users have noted that customization of workflows or UI elements is limited, which can affect practices with unique administrative or communication requirements.
While user-friendly overall, teams unfamiliar with integrated platforms may require training to utilize all features efficiently, especially in smaller practices with fewer resources.
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Showing 81-90 out of 102
BM
Bernadette M
09/23/21
"portal consistently not working properly"
What do you like best about Updox? ability to send emails back and forth with ease to patients What do you dislike about Updox? After requesting help with support, it takes forever for support to contact the office with appointment times to resolve the issue. Recommendations to others considering Updox: Listen more to what your consumers are saying. What problems is Updox solving and how is that benefiting you? "unable to access EMDS public API - Code 500, can't merge is there is more than ...
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AU
Anonymous User
09/22/21
"A vital addition to our clinical workflow!"
What do you like best about Updox? UPDOX has provided a secure system that simplifies our ability to connect with patients & send secure documents if needed. It has been a great tool for adding a layer of value for our office. What do you dislike about Updox? The video calls did not always connect well & some patient phones do not allow the text messages to go through. Also, if we could more clearly identify our office in the messaging patients will ignore/delete us less :) Recommendations ...
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AU
Anonymous User
09/22/21
"Great for business!"
What do you like best about Updox? I like the ease of access. Easy to navigate the site. What do you dislike about Updox? I can not say there is anything I dislike about it. What problems is Updox solving and how is that benefiting you? No problems with Updox. Definitely, a benefit that you can see what has been sent or routed. Easy to track down what you are searching for.
CA
Cynthia A
07/28/21
"Do not get Updox"
What do you like best about Updox? The only thing that's convenient is it connects well to Practice Fusion What do you dislike about Updox? Contacting them is difficult to do and their response time is slow. I frequently hear from clients that they fax us something and we never received it or they tell me our fax line is busy. The help documents are inaccurate and the photos don't reflect the actual screens that come up. I am very techy and had a difficult time installing drivers; had to ...
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CZ
Cassandra Z
05/20/21
"Updox is having luxury sitting in your lap"
What do you like best about Updox? I love that I can upload medical records to updox & then fax them away in like 2 minutes & medical records are done What do you dislike about Updox? I have no complaints other than when it goes down, which is not often, so when it does, we are like Noooooooooooooooo we can not live without updox Recommendations to others considering Updox: We love Updox here in this office; if you try it, you then will see what I have been talking about Updox is so awesome ...
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AU
Anonymous User
01/27/21
"Good when it works"
What do you like best about Updox? Secure messaging and text templates, the Ability to add patients to the waiting room. What do you dislike about Updox? The video connection takes a while to get connected. We don't have a lot of experience on the patient side but we hear a lot from patients that they are having problems getting connected. or sometime Patient tells us that on the website it says that they are waiting on a doctor but we don't them online on our end, Recommendations to others ...
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AU
Anonymous User
01/14/21
"Useful"
What do you like best about Updox? We like the ability to workflow incoming documents and tag them to their respective departments. The texting features are great for our pharmacy. What do you dislike about Updox? We wish Updox would integrate with our Pioneer Rx pharmacy software. Recommendations to others considering Updox: Make sure they integrate well with your business needs. Pharmacy software companies often have great integrations with similar providers. Computer Rx integrates well ...
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AU
Anonymous User
09/24/20
"Great for Customer Engagment!"
What do you like best about Updox? Updox makes it easy to keep in contact with client using a secure platform. What do you dislike about Updox? I wish Updox would make an all-in-one product including email marketing and an EHR system. Recommendations to others considering Updox: Attend your one-on-one training to take advantage of all the features. What problems is Updox solving and how is that benefiting you? Updox made it easier to keep clients engaged.
AB
Adam B
09/24/20
"Improving Patient Communication and Compliance"
What do you like best about Updox? Secure messaging, digital forms, scheduling through the patient portal, extremely easy to find anything for any patient just by searching. Auto-tagging and using queues makes everything exceptionally streamlined and accessible to the necessary people. What do you dislike about Updox? Not able to integrate with all systems but that is not necessarily a drawback as we can use it for other tasks, as well. Recommendations to others considering Updox: Get to ...
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BL
Bridgette L
08/12/20
"Great Customer Service and Easy To Use!"
What do you like best about Updox? Great solutions for our changing "normal". Telehealth is changing the way we do business and partnering with UpDox has made things easy and seamless. What do you dislike about Updox? It would be nice if UpDox integrated with our scheduling program so we did not have to enter them in both programs. Recommendations to others considering Updox: Updox is easy to use and implementation was simple. Customer service and trainers were great! What problems is Updox ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].