Updox Reviews in June 2026: User Ratings, Pros & Cons
Streamline communication in one platform.
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Updox offers custom pricing plan
Updox Reviews & Ratings
Spotsaas Editor’s POV
Updox has completely transformed how we run our practice’s communication and patient engagement. The platform centralizes everything—from secure texts and appointment reminders to document management and virtual visits—which has helped our staff stay organized and reduced patient no-shows. I especially appreciate how easy it is to integrate with our existing EMR ...Read more
Updox pros and cons
Updox provides a unified inbox that brings together emails, faxes, messages, and documents, reducing the need to switch between systems and making communication tracking significantly easier for clinical and administrative teams.
Its built-in secure messaging and telehealth capabilities ensure providers can interact with patients safely, complying with strict healthcare data privacy standards while expanding access to care.
Features like appointment reminders, digital forms, secure text, and broadcast messaging help reduce no-shows and streamline administrative work, boosting overall patient satisfaction.
Updox integrates with most major EMR platforms, allowing smoother workflows for documentation, charting, and payment processing without duplicative work or manual data transfer.
Some users have noted that customization of workflows or UI elements is limited, which can affect practices with unique administrative or communication requirements.
While user-friendly overall, teams unfamiliar with integrated platforms may require training to utilize all features efficiently, especially in smaller practices with fewer resources.
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Showing 91-100 out of 102
EO
Elaine Oakley M
08/04/20
"Seamless Telemedicine"
What do you like best about Updox? Ease of use, trained my providers in less than 10 minutes What do you dislike about Updox? Would like to have a NOTE field so I can leave information to my provider so they know the level of communication available to the patient - some have phones with no video so my provider needs to know its a phone call only What problems is Updox solving and how is that benefiting you? Our clinic is closed so Updox is allowing us to utilize Telemedicine. The benefit ...
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TL
Tabitha L
07/31/20
"Updox Rocks"
What do you like best about Updox? I like the ease of use and ease for patient's. There are no apps for them to download, all they have to do is "accept" and the visit begins. You can also take pictures and attach to the patient's EMR chart. What do you dislike about Updox? That the visits do not automatically link to the patients chart. You have to manually import each visit which is time consuming. Recommendations to others considering Updox: Updox is really easy to use. I have done well ...
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DJ
Danish J
07/30/20
"Works well on a budget"
What do you like best about Updox? The fax server works great to get documents to the patients chart, requires assignment in UpDox What do you dislike about Updox? The telehealth visit documentation part is very generic. Recommendations to others considering Updox: Good for a starting practice What problems is Updox solving and how is that benefiting you? Great as a fax server and getting records into a patients chart. The additional telemedicine part was helpful at a key juncture
MH
Melisa H
07/29/20
"Great Telemedicine Software"
What do you like best about Updox? That there is no additional download needed for either the patient or the doctor. It is easy to use on either end and can be used over the phone or on the computer. What do you dislike about Updox? I wish you could record parts of the interview for record keeping. The screenshot is helpful but sometimes the doctor would like to have more record of the visit. Recommendations to others considering Updox: If you are on the fence I would definitely choose ...
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RH
Rose H
07/28/20
"Udpox has been a great tool for us."
What do you like best about Updox? Updox has allowed us to eliminate fax machines. It was a godsend during COVID as we implemented video chat and texting. Video chat was extremely easy to implement and easy for all providers to use. We use texting to communicate with patients as they wait in cars. Works great! What do you dislike about Updox? Configuring filters is somewhat confusing. What problems is Updox solving and how is that benefiting you? We were immediately able to incorporate ...
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AU
Anonymous User
07/28/20
"Easy and helpful"
What do you like best about Updox? The ease of sending and receiving faxes and email blasts What do you dislike about Updox? I wish the video platform was included in the regular fee What problems is Updox solving and how is that benefiting you? I was having an issue with my physical fax machine at the office so this solves that problem. Also, since doing mostly telemedicine from my home office, it has been terrific receiving and sending faxes without having to go to the office.
AU
Anonymous User
07/28/20
"very good"
What do you like best about Updox? easy to work on both sides, excellent service What do you dislike about Updox? need to log on different way to transfer data Recommendations to others considering Updox: USE IT VERY USE AND AFFORDABLE What problems is Updox solving and how is that benefiting you? now log on my EMR
AU
Anonymous User
07/28/20
"Updox is fast and convenient and saves paper!!"
What do you like best about Updox? I like how we can edit documents. I like how it saves paper. What do you dislike about Updox? I do not like how long it takes documents to upload at times. What problems is Updox solving and how is that benefiting you? I have realized how easy it is to use and train people on it.
AU
Anonymous User
07/23/20
"great service"
What do you like best about Updox? The uploading and faxing feature is the best. What do you dislike about Updox? Nothing to dislike. It confirms appointments and emails. Recommendations to others considering Updox: Yes I would recommend to others.Get it. It is easy to use. What problems is Updox solving and how is that benefiting you? One system for almost everything.
AU
Anonymous User
07/21/20
"Getting results"
What do you like best about Updox? Reliability and ease of use. The support is really good. What do you dislike about Updox? Nothing in particular. My EHR vendor should be offering these things directly, but that’s not the fault of UpDox Recommendations to others considering Updox: Updox has delivered a great solution for us What problems is Updox solving and how is that benefiting you? We’ve been able to solve the problem of too many patient no-shows while at the same time reducing staff ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].