Updox Reviews in June 2026: User Ratings, Pros & Cons
Streamline communication in one platform.
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Updox offers custom pricing plan
Updox Reviews & Ratings
Spotsaas Editor’s POV
Updox has completely transformed how we run our practice’s communication and patient engagement. The platform centralizes everything—from secure texts and appointment reminders to document management and virtual visits—which has helped our staff stay organized and reduced patient no-shows. I especially appreciate how easy it is to integrate with our existing EMR ...Read more
Updox pros and cons
Updox provides a unified inbox that brings together emails, faxes, messages, and documents, reducing the need to switch between systems and making communication tracking significantly easier for clinical and administrative teams.
Its built-in secure messaging and telehealth capabilities ensure providers can interact with patients safely, complying with strict healthcare data privacy standards while expanding access to care.
Features like appointment reminders, digital forms, secure text, and broadcast messaging help reduce no-shows and streamline administrative work, boosting overall patient satisfaction.
Updox integrates with most major EMR platforms, allowing smoother workflows for documentation, charting, and payment processing without duplicative work or manual data transfer.
Some users have noted that customization of workflows or UI elements is limited, which can affect practices with unique administrative or communication requirements.
While user-friendly overall, teams unfamiliar with integrated platforms may require training to utilize all features efficiently, especially in smaller practices with fewer resources.
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Showing 71-80 out of 102
AU
Anonymous User
10/24/21
"Updox is very user friendly, fast, and efficient."
What do you like best about Updox? Routing options make it very convenient when sending documents. What do you dislike about Updox? It is not my preference when duplicate documents are sent repeatedly. What problems is Updox solving and how is that benefiting you? Documents sent to our electronic fax by mistake allow me to send a fax back to the sender. Benefits discovered that you could actually find the appropriate person or team fax was initially meant to be faxed.
H
Homeira
10/24/21
"The worst experience ever"
What do you like best about Updox? Nothing to like about this company; they kept charging me for 2 1/2 months after I asked them to cancel my service. What do you dislike about Updox? Everything, they kept charging me for 2 1/2 months after I asked to cancel my service, they kept sending appointment reminders to my patients from the practice fusion calendar while I kept sending them emails asking to stop it, patients were showing up in my office when they had no appointment in our new ...
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H
Homeira
10/24/21
"The worst experience ever"
What do you like best about Updox? Nothing to like about this company; they kept charging me for 2 1/2 months after I asked them to cancel my service. What do you dislike about Updox? Everything, they kept charging me for 2 1/2 months after I asked to cancel my service, they kept sending appointment reminders to my patients from the practice fusion calendar while I kept sending them emails asking to stop it, patients were showing up in my office when they had no appointment in our new ...
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JD
J Diane L
10/19/21
"Updox Superior"
What do you like best about Updox? The ability to save directly to our patient's chart and already cataloged along with the ability to sign or not sign off on the document. What do you dislike about Updox? I wish UPDOX would be able to tag a note in the chart of Greenway if it was faxed and show who it was faxed to. What problems is Updox solving and how is that benefiting you? Being able to fax documents out of our EMR instead of printing and then scanning into a fax. This saves our staff ...
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AU
Anonymous User
10/15/21
"Wonderful Multi Functional Platform"
What do you like best about Updox? I love the Updox Printer. It makes sending faxes a breeze. What do you dislike about Updox? I'm not sure there is anything I dislike. I've used several other similar platforms, and Updox is the easiest to use. What problems is Updox solving and how is that benefiting you? We are able to send member's their medical records securely through the Updox Patient Portal.
RH
Rochelle H
09/28/21
"Updox review"
What do you like best about Updox? The ease of tagging, seeing the faxes the use to NOT print What do you dislike about Updox? Not being able to use current folders in Intergy so we have hundreds of folders for things that come in on different days Recommendations to others considering Updox: Good program, easy, but does have a couple of slow downs. Better than other programs that work with Greenway Intergy. What problems is Updox solving and how is that benefiting you? Moving faxes through
AU
Anonymous User
09/24/21
"Updox"
What do you like best about Updox? The ease of use and organization of incoming faxes What do you dislike about Updox? The system could be more streamlined when assigning tags or rotating faxes What problems is Updox solving and how is that benefiting you? We are making sure that the correct Pcp receives the proper fax n a timely manner.
PN
Parbattie N
09/23/21
"UPDOX IS THE NEXT BEST THING"
What do you like best about Updox? I like that I can view my inbox anytime, and I have complete control over what comes in. What do you dislike about Updox? I'm not too fond of the fact that it takes me a long time to find my archive mail. What problems is Updox solving and how is that benefiting you? problems I have solved with updox is getting forms that needed same day filled
DL
Diane L
09/23/21
"UPDOX is Life Changing for Businesses"
What do you like best about Updox? The ease of being able to fax, print, save in PDF form, email or text information between patients, vendors, providers and our EMR. What do you dislike about Updox? No direct customer support but their support is automated through email or chat group and they do fix their issues faster than I've ever seen any software fix issues. What problems is Updox solving and how is that benefiting you? Solving the problems of being able for fax from our EMR instead ...
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AU
Anonymous User
09/23/21
"Absolute time saver!"
What do you like best about Updox? Updox makes it very easy to receive and connect results, referrals, pharmacy requests directly to the EMR. What do you dislike about Updox? I find that the way the files are moved around and continue to appear when they are being sent to the EMR is redundant, once I send it I don't want to see it anymore, maybe those notifications (pink) can go to a hidden folder that would be accessible when needed. What problems is Updox solving and how is that ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].