Updox Reviews in June 2026: User Ratings, Pros & Cons
Streamline communication in one platform.
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Updox offers custom pricing plan
Updox Reviews & Ratings
Spotsaas Editor’s POV
Updox has completely transformed how we run our practice’s communication and patient engagement. The platform centralizes everything—from secure texts and appointment reminders to document management and virtual visits—which has helped our staff stay organized and reduced patient no-shows. I especially appreciate how easy it is to integrate with our existing EMR ...Read more
Updox pros and cons
Updox provides a unified inbox that brings together emails, faxes, messages, and documents, reducing the need to switch between systems and making communication tracking significantly easier for clinical and administrative teams.
Its built-in secure messaging and telehealth capabilities ensure providers can interact with patients safely, complying with strict healthcare data privacy standards while expanding access to care.
Features like appointment reminders, digital forms, secure text, and broadcast messaging help reduce no-shows and streamline administrative work, boosting overall patient satisfaction.
Updox integrates with most major EMR platforms, allowing smoother workflows for documentation, charting, and payment processing without duplicative work or manual data transfer.
Some users have noted that customization of workflows or UI elements is limited, which can affect practices with unique administrative or communication requirements.
While user-friendly overall, teams unfamiliar with integrated platforms may require training to utilize all features efficiently, especially in smaller practices with fewer resources.
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Showing 61-70 out of 102
AU
Anonymous User
03/23/22
"UpDox Doc"
What do you like best about Updox? The care teams allow separation of patients making it easier for Medical Assistants to pull their patient information to give to the providers What do you dislike about Updox? I dislike how we get sent duplicate patient files Recommendations to others considering Updox: Make sure to Archive work you've completed What problems is Updox solving and how is that benefiting you? I'm able to quickly address patient concerns And faxes that are sent can be traced
BW
Brandon W
03/11/22
"Nice and easy to navigate and send/receive faxes."
What do you like best about Updox? its easy to use and sending and receiving faxes is pretty easy What do you dislike about Updox? its blue and sometimes its gets kinda choppy when thing are loading Recommendations to others considering Updox: Even though it's mostly blue it's still cool What problems is Updox solving and how is that benefiting you? no problemo
SB
Stanley B
03/10/22
"awesome updox!"
What do you like best about Updox? what i like best with this platform is the ability to integrate with Practice Fusion which saves me a lot of time and energy. What do you dislike about Updox? i haven't seen any downside with this platform so far. This platform is a gamechanger!! Recommendations to others considering Updox: I highly recommend this platform because of the ease of use without sacrificing quality of care to patients. What problems is Updox solving and how is that benefiting ...
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AS
Araceli S
03/10/22
"updox review"
What do you like best about Updox? transferring files to practice fusion so easily What do you dislike about Updox? I pretty much like it all , there is nothing i dislike. Recommendations to others considering Updox: it is very friendly user and you hardly have any problems with it What problems is Updox solving and how is that benefiting you? there is no problems at the moment i understand how to use it , its actually pretty easy
EG
Esther G
03/10/22
"UPDOX REVIEW"
What do you like best about Updox? THE INTERFACE WITH EHR, TAGS AND COMMUNICATION WITH OTHER USERS What do you dislike about Updox? SOMETIMES IS BLOCKED, WE NEED TO RELOAD THE PAGE MANY TIMES SOME DAYS Recommendations to others considering Updox: VERY RECOMMENDED IF YOU LOOK TO IMPROVE THE FASTNESS AND ACCURATE WORKFLOW What problems is Updox solving and how is that benefiting you? WE CAN AVOID PAPERWORK, ALSO IT IS MORE ACCURATE TO TRANSFER PATIENTS RECORDS AND INFORMATION
JR
Jordan R
03/03/22
"Great product with TONS of value!"
What do you like best about Updox? How many things I can do with the product! I can do telehealth, fax, make PDF's! What do you dislike about Updox? I haven't found any. It could be easier but once you get the hang of it, its very nice! Recommendations to others considering Updox: Do it! I will be one of the best decisions you've made! What problems is Updox solving and how is that benefiting you? See my patients by telehealth and electronic faxing are real time and manpower savers.
MM
Mike M
03/01/22
"Accomplishes what our EMR can't do alone."
What do you like best about Updox? We've found Updox relatively easy to learn and straightforward to use. It's filled the role we've needed it to with regard to patient communications, reminders, and forms. What do you dislike about Updox? Building forms in Updox can be tedious and could have more customization options. It's inconvenient that Updox can't communicate both ways with DrChrono, but I think that's a DrChrono issue. What problems is Updox solving and how is that benefiting ...
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AU
Anonymous User
03/01/22
"Combines several functions into one!"
What do you like best about Updox? I can receive faxes, review and annotate the faxes and send them to the practice fusion chart all via a single web portal What do you dislike about Updox? Unable to send prefilled forms to patients just to have them sign. What problems is Updox solving and how is that benefiting you? updox saves me the hassle of having to use numerous web portals or print and scan just to work with patient documents.
JK
Jimmy K
01/26/22
"Easy to use"
What do you like best about Updox? I appreciate how easily updox is incorporated into our EHR What do you dislike about Updox? I have not had any issues or concerns that haven’t been easily addressed Recommendations to others considering Updox: Very easy to use and usually integrated into our EHR What problems is Updox solving and how is that benefiting you? They have allowed us to seamlessly integrate telehealth visits into our offices workflow
AU
Anonymous User
11/30/21
"Updox is a great way to receive faxes, it helps us keep faxes by teams. definitely will recommend."
What do you like best about Updox? I love everything about updox. It keeps us organized with faxes. What do you dislike about Updox? I don't particularly appreciate it when the system is down, but for the most part, we never have a problem. Recommendations to others considering Updox: I will recommend updox, its very useful and fast to use not complicated at all What problems is Updox solving and how is that benefiting you? At the moment, no problems.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].