Updox Reviews in June 2026: User Ratings, Pros & Cons
Streamline communication in one platform.
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Updox offers custom pricing plan
Updox Reviews & Ratings
Spotsaas Editor’s POV
Updox has completely transformed how we run our practice’s communication and patient engagement. The platform centralizes everything—from secure texts and appointment reminders to document management and virtual visits—which has helped our staff stay organized and reduced patient no-shows. I especially appreciate how easy it is to integrate with our existing EMR ...Read more
Updox pros and cons
Updox provides a unified inbox that brings together emails, faxes, messages, and documents, reducing the need to switch between systems and making communication tracking significantly easier for clinical and administrative teams.
Its built-in secure messaging and telehealth capabilities ensure providers can interact with patients safely, complying with strict healthcare data privacy standards while expanding access to care.
Features like appointment reminders, digital forms, secure text, and broadcast messaging help reduce no-shows and streamline administrative work, boosting overall patient satisfaction.
Updox integrates with most major EMR platforms, allowing smoother workflows for documentation, charting, and payment processing without duplicative work or manual data transfer.
Some users have noted that customization of workflows or UI elements is limited, which can affect practices with unique administrative or communication requirements.
While user-friendly overall, teams unfamiliar with integrated platforms may require training to utilize all features efficiently, especially in smaller practices with fewer resources.
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Showing 51-60 out of 102
AU
Anonymous User
08/22/22
"UpDox in Private Practice"
What do you like best about Updox? I like the ease of UpDox. It is all very user-friendly! Having it integrated directly into Practice Fusion has been extremely helpful as well. What do you dislike about Updox? I dislike the fact that things need to be saved to the desktop and then manually moved into UpDox as a means to scan/fax/etc. as opposed to being able to scan straight into UpDox. What problems is Updox solving and how is that benefiting you? It is giving our office an easy way to ...
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AU
Anonymous User
08/22/22
"IS FAST AND EASY"
What do you like best about Updox? THAT IS VERY DETAILED AND EASY LEARNING FOR SOMEONE NEW LEARNING THE SYSTEM. I ALSO LIKE HOW THE FAXES HAVE THE TIME WHEN IT SENT TO THE TEAMS IT MAKES IT ALSO EASIER FOR THEM TO SEE WHO SEND IT What do you dislike about Updox? SOMETIMES WE GET DUPLICATE FAXES AND IT TAKES AWAY TIME FROM US TO WORK ON OTHER UPDOX AND ALSO WE GET UPDOX FROM PROVIDERS THAT ARE NOT IN OUR LOCATION I ALSO DISLIKE THE FACT THAT WE STILL GET FAXES FROM PROVIDERS THAT ARE NOT ...
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AM
Audrey M
08/22/22
"Great HIPAA complaint fax option with lots of room for growth and added features."
What do you like best about Updox? I love the ability to "tag" things and create customized workflows within Updox. It streamlines the fax process. What do you dislike about Updox? The custom form feature could use some work, and a few little things like the ability to delete old fax coversheets would be really helpful. What problems is Updox solving and how is that benefiting you? Internal messaging and the ability to label, tag, and comment on faxes has been so helpful.
JD
Jennifer D
08/22/22
"Updox for keeps"
What do you like best about Updox? Being able to access your documents from anywhere. What do you dislike about Updox? Not able to upload documents to my email. What problems is Updox solving and how is that benefiting you? Faxing storage
BV
Brandi V
08/22/22
"Absolutely LOVE Updox!!"
What do you like best about Updox? We save money on paper since our faxes come directly into Updox and then to our EMR. Love that I can send items from different programs to Updox then fax as one document. Fax confirmations are so very helpful! What do you dislike about Updox? Sometimes it takes a while for a fax or print job to come over to Updox. Wish it was a little bit faster. What problems is Updox solving and how is that benefiting you? Very excited about the text feature that is ...
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AU
Anonymous User
08/22/22
"Awesome!"
What do you like best about Updox? All of the faxes are in one location! It helps everyone to keep an eye on things that are being faxed to the clinic! What do you dislike about Updox? There isn't really anything that I dislike about using updox. It's a very helpful tool to have. What problems is Updox solving and how is that benefiting you? Updox allows our company to receive faxes without the paper mess.
AU
Anonymous User
03/29/22
"Updox Referral"
What do you like best about Updox? Named and you can go back to see the fax details What do you dislike about Updox? logging in everytime to check updox is the only thing. Recommendations to others considering Updox: N/A What problems is Updox solving and how is that benefiting you? Have no problems, benefits I have is it is clutterless print faxes if needed and route to appropriate destination
AB
Ann B
03/28/22
"Very Reliable"
What do you like best about Updox? Updox is very reliable. I have had absolutely no problem getting a fax to send immediately. What do you dislike about Updox? There is only thing I could recommend as an improvement . When sending a fax, there is a list of common numbers to fax to which is great, but I have to enter the number I am faxing from every time. It would be great if that would auto-populate. Recommendations to others considering Updox: I would highly recommend using Updox. It is ...
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KW
Karen W
03/25/22
"Love this program!"
What do you like best about Updox? I love the fact that you are able to create forms, digital forms for clients to complete. It has increased the form completion by probably 40%. What do you dislike about Updox? Sometimes it crashes and doesn't work here and there. We get through the downtimes, but that probably happens with multiple tech platforms. What problems is Updox solving and how is that benefiting you? Everything coming through one place has streamlined our workflow.
JH
Jordan H
03/24/22
"Updox is great - everything in one location."
What do you like best about Updox? The most helpful thing about Updox is that you can view everything in one spot. All of your faxes, emails, texts, etc. You can respond via Updox and send items to patient's charts all in one location..It saves time when you don't have to check multiple inboxes/faxes/sites. I also like being able to communicate directly with other coworkers using the comment feature. It saves time not having to use another site or messaging system for that, and it is linked ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].