Updox Reviews in June 2026: User Ratings, Pros & Cons
Streamline communication in one platform.
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Updox Reviews & Ratings
Spotsaas Editor’s POV
Updox has completely transformed how we run our practice’s communication and patient engagement. The platform centralizes everything—from secure texts and appointment reminders to document management and virtual visits—which has helped our staff stay organized and reduced patient no-shows. I especially appreciate how easy it is to integrate with our existing EMR ...Read more
Updox pros and cons
Updox provides a unified inbox that brings together emails, faxes, messages, and documents, reducing the need to switch between systems and making communication tracking significantly easier for clinical and administrative teams.
Its built-in secure messaging and telehealth capabilities ensure providers can interact with patients safely, complying with strict healthcare data privacy standards while expanding access to care.
Features like appointment reminders, digital forms, secure text, and broadcast messaging help reduce no-shows and streamline administrative work, boosting overall patient satisfaction.
Updox integrates with most major EMR platforms, allowing smoother workflows for documentation, charting, and payment processing without duplicative work or manual data transfer.
Some users have noted that customization of workflows or UI elements is limited, which can affect practices with unique administrative or communication requirements.
While user-friendly overall, teams unfamiliar with integrated platforms may require training to utilize all features efficiently, especially in smaller practices with fewer resources.
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Showing 31-40 out of 102
AU
Anonymous User
08/30/22
"vary easy to use"
What do you like best about Updox? it is so easy to use and does all I need What do you dislike about Updox? needs more spaces to send unsecured messages What problems is Updox solving and how is that benefiting you? being able to send texts to our patients when we can't get them on the phone
GC
Gobinder C
08/25/22
"Great experience"
What do you like best about Updox? easy working , great system and like all the features available for patient communication What do you dislike about Updox? not having hippa compliance email and would love to be able to use it What problems is Updox solving and how is that benefiting you? no problems
DB
Danielle B
08/25/22
"I like updox just fine, but there are some glitches."
What do you like best about Updox? I like the way you can look up archives. What do you dislike about Updox? I dislike the organization of the program What problems is Updox solving and how is that benefiting you? making sure we stay in contact with other providers
HP
Heather P
08/24/22
"User friendly"
What do you like best about Updox? Convenience. The HIPAA-compliant capability to do a telemed visit and document in the patient's chart at the same time is great! What do you dislike about Updox? It's difficult to get ahold of customer service immediately. What problems is Updox solving and how is that benefiting you? Using our e-fax has been a blessing in disguise. I think several other benefits while using Updox and I haven't begun to use them yet. ex: e-signature
ET
Elizabeth T
08/23/22
"I really dont have any problems with UpDox. Just a few issues that are somewhat frustrating."
What do you like best about Updox? That I see all the faxes that come in and can print the ones I need to scan into chart. The rest I can separate and send to who they belong to. I am not sure about competitors because I have never worked with this type of program. I always faxed and received manually, so this is convenient, easier and faster than what I am used to. What do you dislike about Updox? I get frustrated when I am rerouting fax and someone else is doing it at the same time. I ...
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KM
Keisha M
08/23/22
"It's a great tool for large companies that have a large number of faxes coming through all day."
What do you like best about Updox? I like the fact that when you fax something and receive the confirmation in real-time. Updox also allows you to s route documents to the pt's chart, providers, and more! What do you dislike about Updox? There's nothing that I don't like about this system What problems is Updox solving and how is that benefiting you? It benefits us because it helps us become paperless.
AU
Anonymous User
08/23/22
"Using Updox helps facilitate our everyday use of faxes and imports."
What do you like best about Updox? What I find most helpful about Updox is how user-friendly it is and how great it is to show you all the information about fax and or imports. What do you dislike about Updox? What I find least helpful about Updox is contact confusion directory confusion. Not flexible for on the go like having an app What problems is Updox solving and how is that benefiting you? The business problems Updox benefits me with is the organization of all the faxes that come ...
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AU
Anonymous User
08/23/22
"Efficient and reliable"
What do you like best about Updox? I like the convienience. It's like an email inbox and tracks sent faxes What do you dislike about Updox? No print to fax option. You have to save to pdf and then upload. What problems is Updox solving and how is that benefiting you? We have not reached out to them with an issue that needs solving that hasn't been corrected
JZ
Jacqueline Z
08/23/22
"Updox User"
What do you like best about Updox? That they offer multiple services. Being able to get our fax service, call reminders for patients and telehealth services in one program is wonderful. Its nice having one company to reach out to with any problems and only having one bill. What do you dislike about Updox? I do not have a dislike with updox. We at first did not like the telehealth service as you could not put the patient back into the waiting room, but that problem has been corrected this ...
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JF
JUDY F
08/23/22
"Huge simplification in my life!"
What do you like best about Updox? It is so easy for me to review the many incoming faxes and sort for future use. What do you dislike about Updox? Having an alphabetical search for archived files would be handy. I understand that video visit capability may be added. The system makes it possible to streamline many functions. What problems is Updox solving and how is that benefiting you? Saving me lots of time, paper, ink and TIME!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].