TherapyNotes Reviews in September 2026: User Ratings, Pros & Cons
Streamlining behavioral health practices, one click at a time.
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Starts from $40.00 / month when Billed Yearly, also offers free forever plan
TherapyNotes Reviews & Ratings
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Spotsaas Editor’s POV
TherapyNotes emerges as a standout EHR system, praised for its clean organization and efficient note-population features by users over the past year. Customers appreciate the prompt and effective issue resolutions, highlighting the excellent support team that goes the extra mile with patience and knowledge. The stellar customer service receives consistent praise, ...Read more
TherapyNotes pros and cons
Provides exceptional customer service with knowledgeable, patient, and helpful support representatives.
Offers user-friendly Electronic Health Record (EHR) system, enhancing efficiency in private practices.
Customization options and features might be overwhelming for new users without adequate guidance.
Marketplace may lack a variety of apps and connectors, limiting advanced functionalities for users.
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Showing 21-30 out of 340
SH
Stacy Hale
02/02/22
Great Support Service
The support team is super efficient, professional and very attentive to the needs of those who have difficulties understanding the nuances of revenue reports, patient billing and insurance claims etc. I was extremely pleased with the customer support received when I encountered any issues that I was not able to resolve on my own. Thank you for being so patient with me!
KD
Kelly Dycus
02/02/22
Helpful and kind support
Helpful and kind support. Thank you, TherapyNotes.
JD
JANET D
02/01/22
Excellent customer service.
I am a therapist in a busy solo practice. I do all of my own scheduling, billing, IT troubleshooting, and I make my own coffee. I have used TherapyNotes for my electronic records and billing for several years and it does everything I need it to (except bringing me coffee.) The customer service is excellent! They are quick, friendly, knowledgeable and patient and have gone the extra mile for me more than once. I recommend TherapyNotes without hesitation.
JD
JANET D
02/01/22
Excellent customer service.
I am a therapist in a busy solo practice. I do all of my own scheduling, billing, IT troubleshooting, and I make my own coffee. I have used TherapyNotes for my electronic records and billing for several years and it does everything I need it to (except bringing me coffee.) The customer service is excellent! They are quick, friendly, knowledgeable and patient and have gone the extra mile for me more than once. I recommend TherapyNotes without hesitation.
BM
Betsy M. Therapist
01/31/22
Brian was knowledgable
Brian was knowledgable, courteous, and extremely effective in resolving my customer support needs! I think TherapyNotes has it down pat in the customer service arena for mental health practitioners!
BM
Betsy M. Therapist
01/31/22
Brian was knowledgable
Brian was knowledgable, courteous, and extremely effective in resolving my customer support needs! I think TherapyNotes has it down pat in the customer service arena for mental health practitioners!
ST
Suzy Takvorian
01/29/22
How to screen share.
I had a question about how to screen share. The representative was friendly, courteous and efficient. My question was answered, and she even sent me a video on "how to". Great service!!! Thank you!!!
TM
Thomas Merrill
01/29/22
Have been using telehealth for years in…
Have been using telehealth for years in my practice. Chose to integrate TherapyNotes with my office requirements ( therapy and process notes, BAA, etc) after a terrific trial period. They are everything they say they are...truly, "as advertised." Their costomer service could not be more responsive; the tutorials and forms library are complete. They are the perfect solution for this sole practioner...they make administration and compliance easy. Thank you.
ST
Suzy Takvorian
01/29/22
How to screen share.
I had a question about how to screen share. The representative was friendly, courteous and efficient. My question was answered, and she even sent me a video on "how to". Great service!!! Thank you!!!
TM
Thomas Merrill
01/29/22
Have been using telehealth for years in…
Have been using telehealth for years in my practice. Chose to integrate TherapyNotes with my office requirements ( therapy and process notes, BAA, etc) after a terrific trial period. They are everything they say they are...truly, "as advertised." Their costomer service could not be more responsive; the tutorials and forms library are complete. They are the perfect solution for this sole practioner...they make administration and compliance easy. Thank you.
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