TherapyNotes Reviews in September 2026: User Ratings, Pros & Cons
Streamlining behavioral health practices, one click at a time.
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Starts from $40.00 / month when Billed Yearly, also offers free forever plan
TherapyNotes Reviews & Ratings
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Spotsaas Editor’s POV
TherapyNotes emerges as a standout EHR system, praised for its clean organization and efficient note-population features by users over the past year. Customers appreciate the prompt and effective issue resolutions, highlighting the excellent support team that goes the extra mile with patience and knowledge. The stellar customer service receives consistent praise, ...Read more
TherapyNotes pros and cons
Provides exceptional customer service with knowledgeable, patient, and helpful support representatives.
Offers user-friendly Electronic Health Record (EHR) system, enhancing efficiency in private practices.
Customization options and features might be overwhelming for new users without adequate guidance.
Marketplace may lack a variety of apps and connectors, limiting advanced functionalities for users.
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Showing 211-220 out of 340
C
Carlotta
10/14/20
I called in for support and Ken was…
I called in for support and Ken was incredibly kind, pleasant and helpful. It's always nice to have the opportunity to receive this level of customer service support and I'm really appreciative.
JL
Joseph Losi
10/14/20
Alway Spot On Support!
Always...spot-on support. Never have they fallen short. They always provide state-of-the-art sales and technical support. A good part of the reason they get such high marks from me is the always helpful attitude they bring. They "get it" that therapists on under great stress. In knowing this, their ears and expertise, and never long hold times have pulled me out of tight clinches with an assuring hand that is calm, helpful, essential.in short order, I love what they bring! Joseph
LD
Lily Davis
10/14/20
We continue to stay with TherapyNotes…
We continue to stay with TherapyNotes because of the great customer service. There are glitches and some things we aren't too happy about but we stay due to the wonderful customer service we wouldn't not get with Simple Practice. I don't do well with just email technical difficulties. One on one with customer service is how I learn the best. We have Squarespace and every thing is by email now and it's very frustrating.
BB
Beverly Brown
10/13/20
Excellent, Safe Service
Excellent knowledge, efficiency and courtesy from a representative that was both professional and personable. I at no time felt that any sensitive information was at risk.
MH
Mr.Matthew Hanes
10/12/20
ThearpyNotes answered all my questions…
ThearpyNotes answered all my questions in just one email, They also emailed me way before 24 hours! They emailed me so quickly that I was able to start on my task on the same day! Thank you so much for all your help! I look forward to working with this team in the future!
RS
Rhonda S.
10/12/20
Great customer service
Still on my free trial period and customer service quickly and efficiently answered my questions. Kudos for exceptional customer service.
CL
Cynthia Lucas
10/09/20
Sign up with TherapyNotes. You will love it!
TherapyNotes is GREAT! I keep all my notes, scheduling, and billing in one place. It has really been easy to stay organized. The electronic billing couldn't be easier and keeps my records up to date. In addition, the TherapyNotes Support Team is very knowledgeable and happy to help even in areas which don't earn them extra money. They have repeatedly gone above and beyond in my requests for help.
A
AliciaP
10/08/20
Would Recommend
Overall, it is an user-friendly system to engage with. Customer support has been a good experience, particularly expediency and follow through. Nicole was really friendly and helpful in chasing down a solution that involved a partner company. Would definitely benefit from more program expansion as related to features. Would definitely recommend.
H
Heather
10/08/20
TherapyNotes is the best
TherapyNotes is user friendly and always advancing with updates. I recommend them to anyone in private practice! The rates are decent and the customer service is fast and exceptional!
A
AliciaP
10/08/20
Would Recommend
Overall, it is an user-friendly system to engage with. Customer support has been a good experience, particularly expediency and follow through. Nicole was really friendly and helpful in chasing down a solution that involved a partner company. Would definitely benefit from more program expansion as related to features. Would definitely recommend.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].