TherapyNotes Reviews in September 2026: User Ratings, Pros & Cons

Excellent, Helpful, Knowledgeable

Therapy Notes customer service always find the answers to questions or problems that I have when submitting claims.

I enjoy the ease of the therapy notes…

I enjoy the ease of the therapy notes system- everything from the scheduling, notes and templates, automatic billing etc is easy to learn and do. I've also found the support staff to be very prompt and helpful in resolving confusing issues. I would definitely recommend therapy notes to other providers

Extremely fast and responsive

Extremely fast and responsive customer service. I appreciate the email availability because that is usually simpler for my schedule than calling and waiting on hold. This software makes it easier to manage the administrative parts of running a private practice, like treatment planning, note recording, appointment reminders, and billing.

I called on the weekend because I had…

I called on the weekend because I had time, but fully expected that I wouldn't hear back from anyone until Monday. I was very pleasantly surprised to get the help I needed to move forward. TherapyNotes is great and Rick was super helpful!

Excellent service

I’ve had a wonderful experience using TherapyNotes website for my business. I especially like having the options of how I would like to communicate with the company, if I have any issues. I treasure live phone conversations, because it’s personable and the easiest way for me to get my issues resolved and this company provides just that. Each and every staff member has been pleasant, professional, knowledgeable and efficient in their duties and are always willing to help, whenever I call in ...

TherapyNotes customer service has been…

TherapyNotes customer service has been an especially pleasant surprise. I am almost always very happy with the level of service, patience, and service. Thanks to Heather P. for her fantastic attitude and patience!

Service Rep was pleasant and…

Service Rep was pleasant and knowledgeable of my request.

I have been a Medical Biller for 20…

I have been a Medical Biller for 20 years and have used many different software programs. By far Therapy Notes is the best. Having said that, their customer service is excellent. No matter who I speak to or what issues I have, I am treated as if I am the only one that matters in that moment. They helped me learn this program and continue to educate me on multiple aspects of the program that I now need to utilize. I would highly recommend Therapy Notes as the easiest and most supportive ...

Had repeated issues with one…

Had repeated issues with one TherapyPortal feature, but a rep worked through it with us. They were quick to respond and thorough in their answers.

As a billing company with multiple…

As a billing company with multiple practices coast-to-coast on Therapy Notes (and steering future clients towards TN as the best system for mental health therapists) I have ALWAYS been impressed with the timeliness of responses and the positive attitudes of the customer service reps. Dealing with insurance companies all day long it is a welcome relief to have a short hold time, talk to a real person at almost any hour of the day. I must call in about 2-3 times a week and am always ...