TherapyNotes Reviews in September 2026: User Ratings, Pros & Cons
Streamlining behavioral health practices, one click at a time.
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Starts from $40.00 / month when Billed Yearly, also offers free forever plan
TherapyNotes Reviews & Ratings
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Spotsaas Editor’s POV
TherapyNotes emerges as a standout EHR system, praised for its clean organization and efficient note-population features by users over the past year. Customers appreciate the prompt and effective issue resolutions, highlighting the excellent support team that goes the extra mile with patience and knowledge. The stellar customer service receives consistent praise, ...Read more
TherapyNotes pros and cons
Provides exceptional customer service with knowledgeable, patient, and helpful support representatives.
Offers user-friendly Electronic Health Record (EHR) system, enhancing efficiency in private practices.
Customization options and features might be overwhelming for new users without adequate guidance.
Marketplace may lack a variety of apps and connectors, limiting advanced functionalities for users.
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Showing 111-120 out of 340
E
Elena
08/03/21
I was unable to link my camera on my iPhone
I was unable to link my camera on my iPhone to telehealth counseling sessions. I sent an email and left a voicemail during after hours on Sunday. The next day at 7am LA time I had already received a message from their technician ready to help me. The representative was awesome! She was friendly knowledgeable and very professional. Part of the solution included the need to have her call me back while I worked on my phone and she most certainly called me back promptly and the problem was ...
Read more
AD
Armina Domingue
08/03/21
My experience with switching EMDR has…
My experience with switching EMDR has been AHMAZING! I have spoken to several people and they have been a delight, so kind and extremely patient and helpful! My Implementation manager is Rachele and she has been so helpful. Not pushy, but very supportive. I spoke with Brian for about 1 hour a few days ago and had something like 15 questions. He answered each and every one of them with ease.
E
Elena
08/03/21
I was unable to link my camera on my iPhone
I was unable to link my camera on my iPhone to telehealth counseling sessions. I sent an email and left a voicemail during after hours on Sunday. The next day at 7am LA time I had already received a message from their technician ready to help me. The representative was awesome! She was friendly knowledgeable and very professional. Part of the solution included the need to have her call me back while I worked on my phone and she most certainly called me back promptly and the problem was ...
Read more
AD
Armina Domingue
08/03/21
My experience with switching EMDR has…
My experience with switching EMDR has been AHMAZING! I have spoken to several people and they have been a delight, so kind and extremely patient and helpful! My Implementation manager is Rachele and she has been so helpful. Not pushy, but very supportive. I spoke with Brian for about 1 hour a few days ago and had something like 15 questions. He answered each and every one of them with ease.
S
Sb
07/29/21
Really great customer service....
Really great customer service from TherapyNotes. At times I have to wait a few minutes to talk to someone, but then, whoever gets on the line is very helpful. And even though some of their system lacks certain capabilities, TherapyNotes continues to improve their overall product by adding on to what they offer. We have a practice of 45 therapists, and we're very happy with TherapyNotes.
DA
Denise Acosta
07/29/21
I love love your customer service every…
I love love your customer service every time I call they walk-through me step-by-step what to do and explain things to me thank you for everything you guys do!
DG
Daniel Goffena
07/29/21
Called help line at TherapyNotes
Called help line at TherapyNotes, LLC and person I spoke with was patient, listened to my problem well, explained why the process I was using was not working, and followed through sharing helpful direction towards resolution. Professional, helpful.
DG
Daniel Goffena
07/29/21
Called help line at TherapyNotes
Called help line at TherapyNotes, LLC and person I spoke with was patient, listened to my problem well, explained why the process I was using was not working, and followed through sharing helpful direction towards resolution. Professional, helpful.
DA
Denise Acosta
07/29/21
I love love your customer service every…
I love love your customer service every time I call they walk-through me step-by-step what to do and explain things to me thank you for everything you guys do!
S
Sb
07/29/21
Really great customer service....
Really great customer service from TherapyNotes. At times I have to wait a few minutes to talk to someone, but then, whoever gets on the line is very helpful. And even though some of their system lacks certain capabilities, TherapyNotes continues to improve their overall product by adding on to what they offer. We have a practice of 45 therapists, and we're very happy with TherapyNotes.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].