SumUp Reviews in October 2026: User Ratings, Pros & Cons

IDÉAL

RAPIDE SIMPLE EFFICACE

Easy

Easy ststem

Fantastic Service, Well Recommended.

Fantastic Service, very easy to use and good little handy for use.

The Sumup app for businesses is easy to use

The Sumup app for business is very easy to use, it's easy to create links for payments which can be used anywhere - emails, web pages, social media. Even QR codes which are easy to embed in things too, and are free of fees! Payments are received next day and can be transferred out which is extremely useful compared to other methods of payments.

Excellent service

People listened to my problem and went out of their way to help put it right.

Appalling customer service

Card readers stopped working, after a phone call I found it that it was due to the account being registered with an email address that no longer works (entirely my fault) however three days, three phone calls, and zero progress to sort the issue. Meanwhile a small charity is unable to take card payments a week before Christmas. Call centre staff simply read from a script and cannot give any actual help. Refusal to put me through to the relevant department, refusal to give any timeframe on ...

Worst company I’ve ever had to deal…

Worst company I’ve ever had to deal with !,!,!,! Been with them nearly 12 month’s. Thankfully I don’t have many credit card transactions but on the odd occasion it’s a nightmare to deal with this company! They locked my account with hundreds in credit so as to “verify” the account but then due to a data breach I had to change my email address so could not log in, 10 Phone calls later and 8 emails later they still have not sorted the issue and this has been going on for 4 MONTHS !!!!!! There ...

SumUp authorised a chip and pin payment…

SumUp authorised a chip and pin payment with the client present, 3 hours later they contacted me over security of the payment, I supplied all the information requested and 5 business days later I have still not been paid. I contacted the online chat and eventually spoke with a human only to be told this they couldn't help so have emailed twice. I will be complaining to the Financial Ombudsman Service . I will be looking at other card companies next year trust them at you peril

SumUp authorised a chip and pin payment…

SumUp authorised a chip and pin payment with the client present, 3 hours later they contacted me over security of the payment, I supplied all the information requested and 5 business days later I have still not been paid. I contacted the online chat and eventually spoke with a human only to be told this they couldn't help so have emailed twice. I will be complaining to the Financial Ombudsman Service . I will be looking at other card companies next year trust them at you peril

Worst company I’ve ever had to deal…

Worst company I’ve ever had to deal with !,!,!,! Been with them nearly 12 month’s. Thankfully I don’t have many credit card transactions but on the odd occasion it’s a nightmare to deal with this company! They locked my account with hundreds in credit so as to “verify” the account but then due to a data breach I had to change my email address so could not log in, 10 Phone calls later and 8 emails later they still have not sorted the issue and this has been going on for 4 MONTHS !!!!!! There ...