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SumUp - New SaaS Software

SumUp Reviews in October 2026: User Ratings, Pros & Cons

Streamline payments. Grow your business.

4.39

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Starts from $0 / month when monthly, also offers free forever plan

SumUp Reviews & Ratings

4.39

Very Good

Based on 9413 ratings & 10049 reviews

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Rating Distribution

Excellent

(7627)

Very Good

(626)

Good

(216)

Poor

(191)

Terrible

(1389)

Spotsaas Editor’s POV

SumUp is a compact and easy-to-use POS and payments solution tailored for small businesses, mobile merchants, and service professionals. It stands out for its affordable hardware, transparent transaction fees, and plug-and-play setup. With integrated card readers, invoicing, e-commerce plugins, and real-time sales tracking, SumUp is ideal for those seeking a ...Read more

SumUp pros and cons

  • Easy integration with accounting and eCommerce platforms

  • Supports both in-person and online payments

  • No monthly subscription required

  • Low-cost, mobile-friendly card readers

  • May not suit complex restaurant or enterprise setups

  • Limited advanced POS features (e.g., detailed inventory, loyalty)

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Showing 3651-3660 out of 10049

AW

Amy Williams

12/16/23

1 out of 5

Awful customer service and they should be able to fix their own issues

Have an online store but can't change to a custom web address. They have the option and it says it's connected but shop is unavailable. Tried contacting via the chat 3 times, each time I either get 'we'll investigate', then nothing happens. I get the chat closed because I didn't answer within 2 mins or they simply say we cannot help due to not being registered, which is completely inaccurate. For something that they should be able to fix, the customer service has been absolutely awful! I'm ...

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M

Mark

12/16/23

5 out of 5

Intuitive

Easy.Quick. Convenient. Every small business should use SumUp

VD

Viraf Doomasia

12/16/23

1 out of 5

Approved and then cancelled sale

Called to find out why a £12 sale on my Sum Up solo had been rejected after it had been already approved and the customer had left with the items. Received a reply saying that they could not help and it was the end of the matter. Rubbish customer service, so I will stop using Sum Up and switch to using my Square and IZettle because had the same issue with them and they gave a credit for the amount against transaction fees.

G

george

12/16/23

5 out of 5

Excellent services by SumUp

Excellent services by SumUp, will recommend to anyone , thanks

MI

Muhammad Israr Butt

12/16/23

4 out of 5

Best for transfer

Make my life easy

NA

Nicolas Appert

12/15/23

5 out of 5

Super app pour son business

Super app pour son business. Je recommande.

MS

Mr Stewart L

12/15/23

5 out of 5

Works really well

Works really well. Was surprised how easy it is to navigate.

PJ

Paul Jones

12/15/23

5 out of 5

Keeping my business going all the time…

Keeping my business going all the time never a drama.

QO

Quayum Olalekan Tiamiyu

12/15/23

3 out of 5

It is fast and reliable

I like the app the transfres are very fast

JN

Jodie Nelson

12/15/23

5 out of 5

Great service

Date of experience: December 15, 2023

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].