SumUp Reviews in October 2026: User Ratings, Pros & Cons

I am very happy with SumUp and it’s so…

I am very happy with SumUp and it’s so easy to pay by the clients and easy to transfer money from my account to my bank account love it.

Star far away from SumUp POS LITE

I have the Sumup POS Lite. It is awful in every single way. The screen is almost unusable and when you try and type it is so sensitive it is almost impossible to type anything quickly. There is also no way of adding a discount to an order either before or during checkout. So if you wanted to add a 10% off you cannot do this. If you contact their customer service you are left waiting for days. I have actually still not had any reply whatsoever after 4 days. Definitely do not recommend. ...

Quick payment

Date of experience: December 16, 2023

Approved and then cancelled sale

Called to find out why a £12 sale on my Sum Up solo had been rejected after it had been already approved and the customer had left with the items. Received a reply saying that they could not help and it was the end of the matter. Rubbish customer service, so I will stop using Sum Up and switch to using my Square and IZettle because had the same issue with them and they gave a credit for the amount against transaction fees.

So quick

So quick, easy and efficient

Easy peasy way to pay

Date of experience: December 16, 2023

Awful customer service and they should be able to fix their own issues

Have an online store but can't change to a custom web address. They have the option and it says it's connected but shop is unavailable. Tried contacting via the chat 3 times, each time I either get 'we'll investigate', then nothing happens. I get the chat closed because I didn't answer within 2 mins or they simply say we cannot help due to not being registered, which is completely inaccurate. For something that they should be able to fix, the customer service has been absolutely awful! I'm ...

Star far away from SumUp POS LITE

I have the Sumup POS Lite. It is awful in every single way. The screen is almost unusable and when you try and type it is so sensitive it is almost impossible to type anything quickly. There is also no way of adding a discount to an order either before or during checkout. So if you wanted to add a 10% off you cannot do this. If you contact their customer service you are left waiting for days. I have actually still not had any reply whatsoever after 4 days. Definitely do not recommend. ...

Blocked Sumup Air card reader machine

For the past 3 years I have had and been using, for my business, a sumup air card reader machine. About a week ago I inadvertently dropped it, the next time I went to use it I got a message on the screen saying that it had blocked itself. I went online with the sumup customer services and was messageing with a sumup representative. He tried to help me though he said the machine could not be unblocked and I would need to purchase a new one. He offered me a new one at a discounted price of ...

Blocked Sumup Air card reader machine

For the past 3 years I have had and been using, for my business, a sumup air card reader machine. About a week ago I inadvertently dropped it, the next time I went to use it I got a message on the screen saying that it had blocked itself. I went online with the sumup customer services and was messageing with a sumup representative. He tried to help me though he said the machine could not be unblocked and I would need to purchase a new one. He offered me a new one at a discounted price of ...