SumUp Reviews in October 2026: User Ratings, Pros & Cons

Shocking company

My experience with this company was an absolute joke. If you are looking to join these people be ready for a long ride because as far as I’m concerned, they couldn’t even run the bathtub.

Have changed my email address so your…

Have changed my email address so your cash advance team would not entertain my request. It is registered as

Always check the sales tab immediately…

Always check the sales tab immediately after every transaction!!.I took a payment that was successful both on my mobile phone and the card machine only to find out later that the payment had been unsuccessful? Contacted Sumup but was basically told not their problem and nothing they could do.The chat host was very unhelpful uninterested and became very flippant and disingenuous.

Didn't understand my query

I needed help with adding items to a page link and really didn't get the help I needed via email at the beginning of December or on the phone on 20th Dec. Felt like they didn't understand what I needed/wanted to do as kept taking me through things I had already done and succeeded with. I asked a friend in the end and we sort of sorted it but it's a good job I don't need anything further adding on!

The issue I raised was not dealt with

The issue I raised was not dealt with. Response passed responsibility onto amnother party.

The sum up solo blocks if it gets the…

The sum up solo blocks if it gets the slightest knocks. They block it for security reasons but SumUp won’t unblock it. You have to buy a new machine. Why they can’t unblock it and allow you set up a pin for security is beyond me. They wouldn’t replace as it was 2 years old. - UPDATE: Sumup contacted me without fully reading what I said in their chat support. Wasting my time which has annoyed me more. They blocked the device then they should be able to unblock it. They said to contact them ...

Not great really

Not great really, firstly the card reader became faulty and locked itself (you have to throw away, i would not buy another just incase the same thing happened again, not even an offer for money off another reader.) the customer service didn't answer the phone line..i tried to use tap and pay for a customer 5 times and it wouldn't accept payment ( i had to use my I-ZEETLE reader which has NEVER let me down) i cant understand why Nothing ever seems to work from products to customer service..?

Efficient pay outs

Efficient pay outs. All good

I have a complaint going back months

I have a complaint going back months, where you authorised a payment, and when I checked my SUM up machine you had declined the payment. You said you would sort this matter out, still waiting. Apart from that a very good service.

I would like to raise my concern over…

I would like to raise my concern over next day payment as a friday payment doesn't normally clear till Tuesday