SumUp Reviews in October 2026: User Ratings, Pros & Cons

Very easy to use never had any issues.

Date of experience: December 20, 2023

I use the sump up for a nearly 2 years…

I use the sump up for a nearly 2 years and never have any problems with it.

VERY DISAPPOINTED!!!

I’ve been with SumUp for 4 years now, and am very disappointed with my experience so far… I’ve had numerous problems with the machine and have struggled to get any response back from the “help/support team”. I was told that they would be able to offer me a new, more adequate sum up machine as it was NOT my fault that it doesn’t work efficiently… but guess what??? Never heard back from ANYONE!!! VERY DISAPPOINTED ☹️

The issue I raised was not dealt with

The issue I raised was not dealt with. Response passed responsibility onto amnother party.

Didn't understand my query

I needed help with adding items to a page link and really didn't get the help I needed via email at the beginning of December or on the phone on 20th Dec. Felt like they didn't understand what I needed/wanted to do as kept taking me through things I had already done and succeeded with. I asked a friend in the end and we sort of sorted it but it's a good job I don't need anything further adding on!

Worse stay away from this I lost word…

Worse stay away from this I lost word as soon as your card reader warranty expired your 3g reader comes up with message “you're card reader is block please contact support” and support will tell you your warranty has expired only way is to buy new one!!!! As you can see from my July 2022 review that card reader already had issues. Please see other reviews have same experiences now their argument is reader been tempered or weather is testing your intelligence.

Always check the sales tab immediately…

Always check the sales tab immediately after every transaction!!.I took a payment that was successful both on my mobile phone and the card machine only to find out later that the payment had been unsuccessful? Contacted Sumup but was basically told not their problem and nothing they could do.The chat host was very unhelpful uninterested and became very flippant and disingenuous.

Have changed my email address so your…

Have changed my email address so your cash advance team would not entertain my request. It is registered as

Shocking company

My experience with this company was an absolute joke. If you are looking to join these people be ready for a long ride because as far as I’m concerned, they couldn’t even run the bathtub.

Worse stay away from this I lost word…

Worse stay away from this I lost word as soon as your card reader warranty expired your 3g reader comes up with message “you're card reader is block please contact support” and support will tell you your warranty has expired only way is to buy new one!!!! As you can see from my July 2022 review that card reader already had issues. Please see other reviews have same experiences now their argument is reader been tempered or weather is testing your intelligence.