Transforming customer service for effortless satisfaction.
User Ratings
Main Features
Pricing
SP Customer Service offers custom pricing plan
Showing 1-6 out of 6
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8.1
Spot Score
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Product Description
Snappy is Help Desk Software for small IT Departments. It automates repetitive tasks associated with ticket creation, assignment, and resolution. It speeds support by allowing responders to work within their familiar desktop environment while integrating with customer satisfaction surveys, ...
Read moreCommon Features
Ticket Management
Knowledge Base
Unique Features
Incident Management
Multi-Channel Communication
Macros (Templated Responses)
+ 5 more
Pricing
Free Trial available
Starts from $15/User/Month
8.5
Spot Score
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Product Description
Kiodesk is an online help desk software designed for small to mid-size businesses. Features include help desk ticketing system, database of customer purchase history, task tracking system, work order management, knowledge base, and more. Kiodesk combines outstanding support with ease of use for ...
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Ticket Management
Knowledge Base
Self Service Portal
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 10 more
8.7
Spot Score
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Product Description
BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, ...
Read moreCommon Features
Ticket Management
Knowledge Base
Self Service Portal
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 9 more
Pricing
Free Trial available
Starts from $8/User/Month when Billed Yearly
8.5
Spot Score
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Product Description
ServiceNow Customer Service Management (CSM) endeavors to provide consistent customer experience throughout the customer journey from issue to resolution. This effective software unites all poker-face, middle and back-office functions into one platform, thus benefitting the teams for ...
Read moreCommon Features
Ticket Management
Knowledge Base
Self Service Portal
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 8 more
Pricing
ServiceNow Customer Service Management offers custom pricing plan
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Product Description
Qualified is an innovative Conversational Marketing Chatbot that enables businesses to maximize their revenue by leveraging their website. It empowers them to identify their most desirable site visitors, start conversations to convert outbound and promotional website visitors, and detect ...
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Knowledge Base
Unique Features
Pop-ups
Alerts
Co-Browsing
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Pricing
Starts from $3000/Month
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Product Description
Workvivo is a revolutionary employee communication app that works to strengthen the connections between colleagues. Beyond the traditional tools, Workvivo has the ability to effectively engage and reach out to team members. This revolutionary communication platform aids in the construction of ...
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No common features
Unique Features
Calendar Management
Employee Database
Access Control
+ 7 more
Pricing
Workvivo offers custom pricing plan
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Popular alternatives include Snappy, Kiodesk, BoldDesk, ServiceNow Customer Service Management and Workvivo.
Key factors include Knowledge Base, Ticket Management, Product Catalog, Workflow Management, Self Service Portal and pricing.
Tools like AISaver, AEL Accessibility Checker, PARTNER2B, VoiceSend AI and PopPop AI Sound Effect Generator are best for small businesses for New SaaS Software.
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
